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Quality Inn & Suites Kansas City - Independence I-70 East

2.5-star property
4200 S Noland Road, Independence, MO 1-855-201-7819
2.3 out of 5
See all 33 travelocity Reviews

"It was in a very convenient area " More

By a verified traveler on Mon 18 Oct 2021

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Hotel Description

Enjoy free breakfast at this Independence hotel

In Independence

You'll be within 3 miles (5 km) of Midwest Genealogy Center and 6 miles (10 km) of Kauffman Stadium with a stay here. Arrowhead Stadium and Bingham Waggoner Estate are also within 6 miles (10 km).

Free perks

This hotel doesn't skimp on freebies - guests receive free breakfast, free WiFi, and free self parking. Traveling on business? Take advantage of the 24-hour business center and onsite conference space. A computer station, luggage storage, and laundry facilities are also on offer.

Business Room, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$60* Per night/room May 8 - May 9

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Suite, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Quality Inn & Suites Kansas City - Independence I-70 East ratings based on 33 Verified Reviews

Review Summary
2.3 out of 5 2.5 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 1.5 out of 5.0
Hotel condition 2.0 out of 5.0

Guest reviews for Quality Inn & Suites Kansas City - Independence I-70 East

Everyone (11) Couples (10) Family (13)
1 out of 5
We checked in & within 10 minutes found roaches on the wall

Posted by on Feb 19, 2024

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Comment from Hotel Management

Feb 21, 2024 by Manager

Hello Togagae, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

1 out of 5

Posted by on Jan 14, 2024

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Comment from Hotel Management

Jan 17, 2024 by Manager

Hello David, We're sorry to hear that you did not have a pleasant experience during your stay at our hotel. We would appreciate it if you could reach out to us directly with any specific feedback or concerns you may have had, so that we can address them appropriately. We strive to provide excellent service and we would like the opportunity to make it right. We value your feedback and hope to have the chance to welcome you back in the future.

1 out of 5
When I arrived, it was closed due to a water main break. I need to get a refund immediately

Posted by on Nov 22, 2023

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Comment from Hotel Management

Nov 24, 2023 by Manager

Hello Rebecca, We apologize for any inconvenience caused by the unexpected water main break. We suggest reaching out to our management team directly via phone or email to discuss your concerns and request further assistance. Thank you for bringing this to our attention.

1 out of 5
This was the worst dirtiest nastiest run down hotel I have even booked. Took everything back to the car and got a refund!!!

Posted by on Oct 22, 2023

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Comment from Hotel Management

Oct 22, 2023 by Quality Crew

Sorry that you were not comfortable. We are in the process of a full remodel; however, we keep getting pushed back due to the shortage of employees nationwide. The staff has been painting and trying our best to freshen it up in the meantime, but unfortunately our efforts are not a speedy process either. Thank you for sharing your opinion in such eloquent detail.

1 out of 5
First off they asked for a 100.00 deposit that I will get back the next day. Second when we got to the room there were dirty towels, a used razor, soap, and drinks in the room. It looked like someone had just been in there to shower and left. It was nasty and dirty. I would never stay there again and I would have left right then but it was getting late and we needed rest. It made us feel like there is more going on there then just a hotel.

Posted by on Sep 27, 2023

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Comment from Hotel Management

Sep 28, 2023 by Manager

Hello Melinda ,Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had with the room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.

1 out of 5
The whole place looked run down and dirty. Our room was terrible. It looked like it hadn’t been cleaned from the people before. The shower had clumps of hair all over it and the shower head and faucet were falling off the wall. It was so gross my husband and I refused to shower there. The mini fridge in the room had a dirty old towel shoved into the bottom of it and was leaking all over the floor. When we wiped up the water the towel turned black. The sheets had stains all over them.The staff were fine in the short interactions we had with them. We just wanted to get out of their as fast as possible.

Posted by on Jul 10, 2023

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Comment from Hotel Management

Jul 11, 2023 by Manager

Hello Briley, Thank you for taking the time Your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

2 out of 5
Would never stay at this property again. Staff was OK since they had nothing to work with. My room did not have a TV remote or a refrigerator, The bath tub had black stuff in it due to the tub draining slow. Carpet was pulling up and the A/C did not work properly. I asked for a different room but it was worse so I went back. When i tried to take a shower there was no hot water. I stayed 2 nights but it was a terrible to nights. I could hear the neighbors and there was a person living in a car near the side entrance, I reported it to the desk clerk who didn't even know about it. I also reported the slow draining in the shower but nothing was done. If I could give it a minus 10 I would.

Posted by , from Belle Chasse on Jun 29, 2023

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Comment from Hotel Management

Jun 30, 2023 by Manager

Hello Dan, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

4 out of 5

Posted by on Jun 18, 2023

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Comment from Hotel Management

Jun 21, 2023 by Manager

Hello Somanathan,It was our privilege to earn your business and we hope to host you again on your next trip.

2 out of 5
Well, we didn't die. Check in was fine. They picture a courtyard and gazebo, but we couldn't get to them due to the doors being locked (I tried multiple doors). I have 2 boys (age 11 & 9) and so I had planned on utilizing the pool to kill some time and we were all sorely disappointed to walk around to the pool to find it was "under construction". If you're carb loading for an extensive physical adventure this breakfast would've been for you. Waffles, all of sliced bread's cousins, biscuits and gravy, and yogurt was the breakfast line up. We had cereal the first morning we stayed but my boys opted to have bagged salad for breakfast the next morning. The beds were comfortable enough to sleep and the place was quiet.

Posted by , from APO on Apr 11, 2023

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Comment from Hotel Management

Apr 12, 2023 by Manager

Hello Victoria, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made with our breakfast service. I would like to apologize for not exceeding your expectations as your satisfaction is important to us. We will be using the feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2 out of 5
I stayed for only two nights, and was repeatedly given key cards to my room that either didn't work or only worked once. By the time that I checked out, I was on my 9th card.

Posted by on Apr 11, 2022

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Comment from Hotel Management

Apr 12, 2022 by Manager

Hello ASHLEY, Thank you for being a valued guest and for providing us the feedback regarding our room. We hope to someday have another opportunity to host your stay.

About the Quality Inn & Suites Kansas City - Independence I-70 East

Location 4200 S Noland Road, Independence, MO 64055

Renovations + Closures

The following facilities are closed seasonally each year. They will be closed from January 1 to December 31:

  • Business center
  • Meeting facilities
  • Parking area

Property Features

A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and meeting rooms. Free breakfast is served daily, and guests can also enjoy a free manager's reception. Event space at this hotel measures 2799 square feet (260 square meters) and includes conference space. A vending machine, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly Quality Inn & Suites Kansas City - Independence I-70 East. Self parking is free. This Independence hotel is smoke free.

  • 87 guestrooms or units
  • 2 levels
  • Meeting rooms
  • 2799 sq ft of conference space
  • 260 sq m of conference space
  • Breakfast available (free)
  • Manager's reception (free)
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Train station: Independence Station (6.7 km / 4.2 mi)
  • Parking: Free self parking

Room Amenities

Quality Inn & Suites Kansas City - Independence I-70 East offers 87 accommodations with safes and coffee/tea makers. 32-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Independence hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free self-serve breakfast daily from 6:00 AM to 9:00 AM. The hotel hosts a free manager's reception on select days.

Nearby Activities

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Wheelchair accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 5 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Cashless transactions are available

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. Cashless payment methods are available for all transactions. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Staffed front desk
  • Children stay free - maximum age 18
  • Guests are not provided with hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 2
  • No gap period between guest stays

Hotel Names

  • Quality Inn Kansas City East Independence MO
  • Quality Kansas City East Independence MO
  • Quality Inn Kansas City Independence I-70 East
  • Quality Inn Kansas City Independence I-70 East
  • Quality Kansas City Independence I-70 East
  • Quality Inn & Suites Kansas City - Independence I-70 East Hotel
  • Hotel Quality Inn & Suites Kansas City - Independence I-70 East
  • Quality Inn Suites Kansas City East Independence MO
  • Quality Inn Suites Kansas City Independence I 70 East
  • Quality Inn
  • Quality

You should know

  • Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.