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4.4 out of 5

"spent 2 nights here; the staff was more knowledgeable and friendly than anywhere I have been on the planet; and I have traveled extensively. I felt th ... " More

By a verified traveler on Sun 07 Jan 2018

Hotel Description

4.5-star luxury hotel near Country Club Plaza

In shopping district

A stay at this Country Club Plaza Area hotel places you within half a mile (1 km) of Country Club Plaza and 2 miles (3 km) of Kemper Museum of Contemporary Art. Nelson-Atkins Museum of Art and University of Missouri-Kansas City are also within 2 miles (3 km).

Business services

This hotel features a restaurant, a fitness center, and a bar/lounge. Traveling on business? Take advantage of the 15 conference rooms, 24-hour business center, and valet parking. Enjoy the seasonal outdoor pool and perks like free WiFi.

Free Internet, comfy beds

The 132 soundproofed guestrooms offer free WiFi and free wired Internet, as well as comfy beds. Other amenities include 24-hour room service, minibars, and flat-screen TVs with satellite channels.

Traditional Room, 2 Double Beds (Traditional)

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$112* Per night/room Dec 24 - Dec 25

Traditional Room, 1 King Bed (Hearing Impaired)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Presidential Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 2 Double Beds, Accessible

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

The Fontaine ratings based on 28 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Fontaine

Everyone (18) Couples (3) Family (8)
5 out of 5
Clean and quiet. Close to everything we wanted to be close to.

Posted by on Dec 2, 2019

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Comment from Hotel Management

Dec 4, 2019 by Jay Howard

Thank you for staying with us! We appreciate your feedback!

1 out of 5
For some reason the hotel didn't have our reservation..... it was never received from Travelocity. I am surprised that there is not a check to ensure that this doesn't happen.

Posted by on Nov 11, 2019

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Comment from Hotel Management

Nov 11, 2019 by Management

Hello! We apologize for this occurrence and we are working hard to make sure it doesn't happen again. Best Regards, Front Desk Management

5 out of 5
Location is great, easy walk to all Plaza shops and restaurants. Comfortable and nice hotel.

Posted by on Oct 27, 2019

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Comment from Hotel Management

Oct 31, 2019 by Jay Howard

Thank you for staying with us! We appreciate your feedback !

4 out of 5
I like how it was decorated and located on the plaza private parking

Posted by on Oct 12, 2019

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Comment from Hotel Management

Oct 12, 2019 by Jay Howard

Thank you for staying with us!! We appreciate your feedback!

2 out of 5
I booked this hotel based on the Stars travelocity. However I have never been so disappointed in a hotel before. There was toothpaste on the bathroom wall all 5 days we were there. The first day I turned on the shower and the whole handle fell on the my foot. They had to come fix it. The tissue box remained empty the first three days we were there. The third day my room was not cleaned at all. The fourth day we were not given any washclothes. There was a drawer that stayed open the whole 5 days. I would close it and it would reopen. Definitely not a four star hotel. I’ve stayed in cheaper and nicer places. Overall severely disappointed!

Posted by on Jul 9, 2019

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Comment from Hotel Management

Jul 9, 2019 by Maurizio Orlando, DOR

Hello, thank you for your feedbacks. We are investigating to make sure that this does not happen again. Please, reach out to me. I would like to invite you back. Best Regards,

5 out of 5
Staff very friendly!!! Easy check in and check out!

Posted by on Jun 17, 2019

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Comment from Hotel Management

Jun 19, 2019 by The Front Desk Team

Thank you For the great review!

5 out of 5
Clean, elegant. Great big shower. Friendly staff Rooftop pool, resturant and bar.

Posted by on Jun 16, 2019

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Comment from Hotel Management

Jun 17, 2019 by Jay Howard

Thank you for staying with us! We appreciate your feedback!

5 out of 5

Posted by on Jun 8, 2019

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Comment from Hotel Management

Jun 8, 2019 by Jay Howard

Thank you for staying with us! We appreciate your feedback!

5 out of 5
Great location near Country Club Plaza, within walking distance, unless it's too hot or cold. Comfy rooms, and quiet too. Great service, as a rule, especially with valet services. My main downside is that they had a complementary continental breakfast before they changed hands, and now that's gone.

Posted by on May 27, 2019

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Comment from Hotel Management

May 28, 2019 by Jay Howard

Thank you for coming back to stay with us! We appreciate your feedback !

5 out of 5

Posted by on Apr 14, 2019

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Comment from Hotel Management

Apr 14, 2019 by The Fontaine Team

Thank you for your 5 stars review!

Property Features

The Fontaine offers its guests a fitness center and a seasonal outdoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. You'll find a 24-hour business center on site. There are 15 meeting rooms available. A rooftop terrace, tour/ticket assistance, and multilingual staff are also featured at the luxury The Fontaine. Parking is available for a fee. This 4.5-star Kansas City hotel is smoke free.

  • 1 building
  • 132 guestrooms or units
  • 17000 sq ft of conference space
  • Built in 2013
  • Dining venue
  • Bar or lounge
  • Terrace on the roof
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , Valet parking (surcharge) , Free parking nearby

Transport

  • Airport: Kansas City, MO (MCI-Kansas City Intl.) (37.7 km / 23.4 mi)
  • Train station: Kansas City Union Station (5.6 km / 3.5 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

The Fontaine offers 132 air-conditioned accommodations with minibars and safes. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. 55-inch flat-screen televisions come with premium satellite channels and pay movies. Bathrooms include shower/tub combinations, bathrobes, slippers, and designer toiletries. This Kansas City hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Pillowtop beds
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Down blanket
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6 AM to 11 AM.

Parker - This restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Solarium Lounge - This buffet restaurant specializes in American cuisine and serves breakfast only.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • Pets: USD 25 per pet, per stay
  • Weight limit: 25 lbs

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Debit cards not accepted
  • No rollaway/extra beds available
  • Number of children who can stay free - 2

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee (January - November): USD 5.00 per accommodation, per night

The resort fee includes:

  • Fitness center access
  • Shuttle service
  • WiFi access (may be limited)

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 10 and USD 16 for adults, USD 3 and USD 10 for children (approximately)
  • Self parking fee: USD 25 per day
  • Valet parking fee: USD 28 per night (in/out privileges)
  • Pet fee: USD 25 per pet, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Sorella
  • Fontaine Hotel Kansas City
  • Sorella Country Club Plaza
  • Sorella Hotel
  • Fontaine Kansas City
  • The Fontaine Hotel
  • The Fontaine Kansas City
  • The Fontaine Hotel Kansas City

You should know

  • The seasonal pool will open in June and close in August.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.