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4.0 out of 5

"It was the best resort we have ever stayed at, everyone was nice! I can't think of one thing I didn't like! " More

By a verified traveler on Mon 07 Mar 2022

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Hotel Description

4-star beachfront property near Half Moon Bay

Beachside getaway

You'll be 4.4 mi (7.1 km) from Akumal Beach with a stay at this Kantenah property.


A private beach, a full-service spa, and 6 outdoor pools are all featured at this all-inclusive property. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. There's fun for all ages with a children's club and mini golf, and families will appreciate the onsite laundry facilities.

Junior Suite Garden View

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$334* Per night/room Jun 28 - Jun 29

Junior Suite, Beachside

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, Beachside

Bed Count 1 King Bed Maximum Occupancy 4 Max

Romance Bungalow by the lake

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite Garden View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite Single use Garden View

Bed Count 1 King Bed Maximum Occupancy 1 Max

Grand Palladium White Sand Resort & Spa All Inclusive ratings based on 21 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Grand Palladium White Sand Resort & Spa All Inclusive

Everyone (6) Couples (2)
5 out of 5
It was the best resort we have ever stayed at, everyone was nice! I can't think of one thing I didn't like!

Posted by , from Gilbert on Mar 7, 2022

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Comment from Hotel Management

Mar 8, 2022 by Kenia Rodriguez

Dear Mr. Mark, We're happy to hear that you enjoyed your stay with us at Grand Palladium White Sand Resort & Spa. It was an absolute pleasure hosting you! Kind regards, Kenia Rodriguez Hospitality SR Advisor

1 out of 5

Posted by on Jan 23, 2022

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5 out of 5

Posted by on Jan 11, 2022

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Comment from Hotel Management

Jan 12, 2022 by Kenia Rodriguez.

Dear Guest, On behalf of the staff and management of Grand Palladium White Sand Resort & Spa, we would like to thank you for choosing us for your vacation. It has been our pleasure to serve you, we hope you will honor us with the privilege of being your hosts on your next visit to the Riviera Maya. Kind regards, Kenia Rodriguez Hospitality SR Advisor

2 out of 5
The food was horrible. Our bathtub was damaged and needed to be replaced. Had glass shatter on us on their golf cart transport and no one cared. I know seaweed is a problem but the beach ha

Posted by on Jun 21, 2021

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Comment from Hotel Management

Jun 22, 2021 by Kenia Rodriguez

Dear Guest, Thank you for staying at Grand Palladium White Sand Resort & Spa, and for taking the time to share your experience. Although we were very saddened to read that our service did not live up to your expectations, we are grateful for the time you took out of your day to reach out to us and notify us of your experience. We deeply regret reading about the maintenance problem in your room and hope it was an isolated situation. Again, we regret that this situation affected your overall impression of our Hotel and staff, nevertheless we would appreciate a second opportunity to show you that we can offer you the truly remarkable experience that you deserve. Kind regards, Kenia Rodriguez, Hospitality Manager

3 out of 5
I liked the friendliness of staff I did not like that I did not have hot water in my shower the first day I did not like the buffet food a few times it had a metallic after taste I did not like that the trolleys did not come as frequent as stated I did not like the juices and majority of beverages because they tasted like diet/ made with splenda and unpleasant

Posted by on May 3, 2021

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Comment from Hotel Management

May 6, 2021 by Kenia Rodriguez Hospitality Manager

Dear Guest Thank you very much for sharing your vacation experience at Grand Palladium White Sand Resort & Spa. We are grateful to mention some aspects of improvement for our restaurants, without doubt they will be considered for our growth. Even knowing that your experience did not achievement to impress you, we are grateful to you for share your evaluation, now we have the opportunity to know our areas of improvement. We want to have a second chance to delight you as you deserve and to regain your trust. Best Regards

5 out of 5
It was really gorgeous! The food was good and lots to do!

Posted by on Dec 8, 2019

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Comment from Hotel Management

Dec 9, 2019 by Lizeth Arratia/ Hospitality Manager

Dear guest, Thank you for sharing your review about your stay at Grand Palladium White Sand Resort & Spa. It is great to know you enjoyed the facilities and the food. We hope to welcome you back in the future. Kind regards, Lizeth Arratia Hospitality Manager

4 out of 5
Pros: Pools are great and choice of restaurants is good. They have changed two of them. Shows each night are good. Staff work hard to make your stay great
6th stay at this resort.we always enjoy our visit. This time our stay was just as expected.

Posted by on Apr 14, 2017

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Comment from Hotel Management

Apr 17, 2017 by Rosa Rivero/Hospitality Manager

Dear guest, Thank you for trusting us to spend your holidays during your visits to the beautiful Riviera Maya, we could fulfill your expectations this time. We appreciate your kind feedback and we are delighted to know that you noticed the 2 restaurants we renovated as we always look on ways to improve our services and we love it when this is recognized. Thanks again for your time and for the affection expressed in your thanks to our staff, we hope to continue sharing many special moments with you. Warmest regards,

3 out of 5

Not worth the money

Pros: The hotel rooms were a nice size
Cons: Internet , food at restaurants , hot food at buffets , tv programming , check in had long line took awhile shouldn't happen
Location: Ok
A few things they could do better, Internet terrible then they want to charge you $15.00 a day for faster internet outrageous ! Food mediocre at best , two days we had to ask for face cloths , tv should have more American channels in English some of the wooden walkways were in disrepair , very dangerous when railings on walkway bridge rotten , a lot of walking to and from restaurants food cold a lot of times, money better spent on a cruise !

Posted by on Dec 20, 2015

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Comment from Hotel Management

Jan 2, 2016 by Assistant Manager

I am really sorry to comprehend that your stay in the resort was a disappointed experience. About the issues that you said in your trip report, I would like to mention that it is important for us as a hotel to know how and where we fall short and what we need to do to better meet our guests’ expectations. We are working every day in order to improve our services and we really appreciate all comments that help us to be a better hotel. While the staff at Palladium does their best to make sure that our guests have a great experience while with us, at times our efforts are not successful. I hope you could give us another opportunity and come back to let us show you the Palladium hospitality. If there is anything else that we can do for you, please do not hesitate to contact us. Best regards, David Calvo

5 out of 5

Beautiful hotel that has everything

Pros: Food, friendly and helpful staff, so clean and immaculate. Full of native tropical plants and trees, you feel they really tried to preserve jungle.
Cons: Nothing really
Location: Close to a lot of excursions. Xel-Ha is a must! Also went to Tulum and Playa Del Carmen for short trips.
We went with another family, 7 in all and we all had a blast. First of all the hotel is massive with 4 different sections (Kantenah, Colonial, White Sands, Riviera). We stayed at the white sands. Kantenah and Colonial are closer to the sandy beach and White Sands and Riviera closer to rocky beach but are just a short walk through the beautifully landscaped resort. Wherever you stay, you can use the facilities of all of them. I suggest you take the Segway tour the first day. We took it on the last day and it was great but all of us thought it would have been better early on so we could get to know the resort better since it is do large. It takes you to all parts and with the big tires, you get to go on the beach too. As far as the sections, the Kantenah/Colonial main pool and beach had more going on as far as more people there, a kids pool/activity section, beach volleyball, etc. The other side was more laid back with more people just lounging at the pool or beach. We are a pretty active family with an 11 and 17 year old boy so if we went again we would stay at the Kantenah. Since it was so big, it was a little inconvenient to go back and forth from the room. The food was really good. Buffets and separate restaurants. All were good but buffets were really amazing. The staff was so friendly and helpful. Other than massive size (you can get lost), every aspect was superb.

Posted by , from San Antonio, Tx on Nov 29, 2014

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Comment from Hotel Management

Jan 16, 2017 by Rosa Rivero/ Hospitality Manager

Dear Eric, Thank you for your wonderful review, nothing makes us happier than being able to provide our customers with such unforgettable memories of their vacations. It will be our pleasure to welcome you again in beautiful Riviera Maya!

1 out of 5

Awful in every single category!

Cons: Nothing close, No free Internet, awful customer service, disgusting food
We spent 10 days at this hotel. Our friends had purchased the buy-in travel club and we were going ask guests. We were told that this entitles you to being treated like "royalty" and first class. Initially, we were excited by the photos and reviews. Within a few hours at the resort we realized that there would be issues that surfaced time and time again during our stay. Housekeeping was inconsistent. The first day we were there we had human hair (not ours) in the sheets. Our rooms were not always cleaned properly. The first night we were there the air conditioning broke down in the room. We were told that 74 degrees is the norm for all of the rooms and it doesn't get cooler. 74 degrees in a hotel is ridiculous and after sweating for much of the night we were finally moved to another room - at 11pm. The fridge was also broken. The second room also had a broken AC and fridge. They fixed the fridge and never could get the AC to work properly. Every time we tried to call the front desk for repairs or towels we got a busy signal. This was a theme and typically it meant that we would have to keep dialing - sometimes for up to 10 minutes just to get through to the front desk. We were most excited about the food. To say the least it was less than average. The Chinese/Asian was American Beef Stew called "Red Curry", the Ribs place was pre-cooked food straight from Sysco. Gross food and if you're going stay away from the "nice restaurants". There were nights that we waited 45 minutes for the train. When we asked for transporation in the golf cart (2 were idle) we were told that they were "out of battery." These were just a few of the issues - and every single time they would apologize but things would never get better. I have since corresponded with the "Director" and just like his staff - he apologizes and promises that "next time will be better." No thanks!!

Posted by , from New York on Sep 14, 2012

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About the Grand Palladium White Sand Resort & Spa All Inclusive

Location Carr Federal Chetumal - Puerto Juarez, Kantenah, QROO 77710

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • Buffet and à la carte meals, snacks, and beverages included
  • In-room minibar (all beverages included)
  • Dining availability limited at one or more venues

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities

  • Kayaking
  • Sailing
  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities
  • Miniature golf
  • Soccer
  • Tennis
  • Volleyball

  • Aerobics
  • Water fitness


  • Onsite entertainment and activities
  • Access to onsite nightclubs

Not included

  • Golf green fees
  • Use of golf equipment
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Snorkeling
  • Tennis lessons
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Kayaking included
  • Access to onsite nightclubs included
  • Sailing included
  • Windsurfing included
  • Taxes included
  • Buffet-style meals included
  • A la carte dining included
  • Fitness facilities included
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • Soccer (football) included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Golf green fees not included
  • Use of golf equipment not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Miniature golf included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Aerobics classes/lessons included
  • Snorkeling not included
  • Tennis lessons not included
  • Onsite entertainment and activities included
  • Gratuities included
  • One or more venues limit dining availability
  • Minibar (all beverages included)
  • All non-motorized water sports included
  • Snorkeling included

Property Features

Grand Palladium White Sand Resort & Spa All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to feel the sun on your face at the white sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Grand Palladium White Sand Resort & Spa All Inclusive you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 swim-up bars, a beach bar, and a poolside bar. WiFi is free in public spaces. This all-inclusive property also offers a children's club, a children's pool, and a steam room. Self parking is free. A complete renovation of Grand Palladium White Sand Resort & Spa All Inclusive was completed in 2019. Smoking is allowed in designated areas at this 4-star Kantenah property.

  • 264 guestrooms or units
  • 3 levels
  • 8 buildings
  • 2 swim-up bars
  • Built in 2005
  • Buffet breakfast (free)
  • Bar on the beach
  • Bar by the pool
  • Coffee shop
  • Deli
  • Kid's club
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • On private beach
  • Number of outdoor pools - 6
  • Children's pool
  • Waterslide
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Miniature golf on site


Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi


Free self parking


  • Parking: Free self parking

Room Amenities

Grand Palladium White Sand Resort & Spa All Inclusive offers 264 air-conditioned accommodations with indoor private spa tubs and iPod docking stations. Rooms open to furnished balconies. 32-inch flat-screen televisions come with premium cable channels and pay movies. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include shower/tub combinations with jetted bathtubs, complimentary toiletries, and hair dryers. This Kantenah property provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

  • Private indoor hot tub
  • Private balcony (furnished)
  • Jetted tub
  • Minibar
  • IPod dock
  • Day bed
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Wardrobe or closet

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.

La Adelita - This theme restaurant specializes in Mexican cuisine. Guests can enjoy drinks at the bar.

El Dorado - Onsite steakhouse. Guests can enjoy drinks at the bar. Open daily.

Sumptuori - This sushi bar specializes in Japanese cuisine. Guests can enjoy drinks at the bar. Open daily.

Portofino - This restaurant specializes in Italian cuisine. Guests can enjoy drinks at the bar. Open daily.

La Lola - This restaurant specializes in Spanish cuisine. Guests can enjoy drinks at the bar. Open daily.

Room service (during limited hours) is available.

Nearby Activities

6 outdoor swimming pools and 5 spa tubs are on site. In addition to a children's pool, other recreational amenities include a private beach, a waterslide, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Miniature golf on site
  • Golfing nearby
  • Snorkeling nearby
  • Hiking/biking trails on site
  • Volleyball on site
  • Beach volleyball on site
  • Kayaking on site
  • Windsurfing on site
  • Yoga classes/instruction on site
  • Pilates classes on site
  • Playground on site
  • Racquetball/squash on site
  • Segway rental/tour on site
  • Fitness classes on site
  • Boat tours on site
  • Basketball on site
  • Scuba diving on site
  • Hiking/biking trails nearby

Spa Services

Zentropia Palladium Spa & Wellness has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 16
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Thai massage
  • Sports massage
  • Massages


If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Handrails in stairways
  • Wheelchair accessible (may have limitations)

Hotel Policies


  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed, but service animals are welcome


Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Safety features at this property include a smoke detector and a security system

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, and cash. For guests' safety, the property includes a smoke detector and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

  • One child stays free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 24 hours


Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.5 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Facilities fee: USD 50 per person, per day and includes use of: sauna; spa

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Palladium White Sand Kantenah
  • Grand Palladium White Sand Resort
  • Grand Palladium White Sand Solidaridad
  • Grand Palladium White Sand Resort All Inclusive Kantenah
  • Grand Palladium White Sand All Inclusive Kantenah
  • Pallaum White d Inclusive Kan
  • Grand Palladium White Sand Resort & Spa All Inclusive Kantenah

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.