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"Lobby was nice, but that was about it! Under renovations and it was horrible. I was in a renovated room, but there was mold in the shower. Daughter wa ... " More

By a verified traveler on Wed 20 Mar 2024

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Hotel Description

Enjoy the indoor pool at this Katy hotel

In Katy

Within 2 miles (3 km) of this Katy hotel, you'll find Andretti Karting and Games and Katy Grand. Times Square Entertainment and Memorial Hermann Katy Hospital are also within 3 miles (5 km).

Free perks

This hotel features an indoor pool and a gym. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Guests will appreciate freebies like self-serve breakfast and free self parking.

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$70* Per night/room Apr 1 - Apr 2

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 2 Queen Beds, Non Smoking (Efficiency, Upgrade)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed, Non Smoking (Efficiency, Upgrade)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Business Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Comfort Inn & Suites Houston Key-Katy ratings based on 10 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Comfort Inn & Suites Houston Key-Katy

Everyone (4) Couples (1) Family (4)
3 out of 5
Lobby was nice, but that was about it! Under renovations and it was horrible. I was in a renovated room, but there was mold in the shower. Daughter was in a room as few doors down, she had green slime coming from the shower head. There was a man "living" there who was trying to get the kids to go to his room for "fresh squeezed orange juice." Another man in the parking lot trying to help me with luggage. Even after he was to no, he continued to bother me. Breakfast left a lot to be desired, hot bar was empty both mornings I was there. Area around the washer/drier smelled awful. Cameras everywhere. Leads me to wonder what takes place there or if there were hidden cameras in the rooms for that matter. WILL NOT be back. In fact, I was searching for another property for my second night in Katy, but everything was booked.

Posted by on Mar 20, 2024

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4 out of 5
.

Posted by on Aug 24, 2023

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5 out of 5
👍

Posted by on Jul 24, 2023

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5 out of 5
The front office staff was quite friendly and professional and the property looks good enough. But it appears as though some repairs are going on around the section where I am lodging. So, there are lots dirts and debris around the corridor…not some very pleasant sight.

Posted by on Mar 27, 2023

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1 out of 5
HORRIBLE HOTEL! Nothing worked. The pool was 35 degrees indoors. The hot tub did not work. Entire first floor was under construction. Gave us a room key that was for another persons room. Needed the room for the following day, was promised there was availability to just wait until check in. No rooms available had to change hotels. Breakfast was mediocre at best. Construction dust covering everything. Hotel staff rude and condescending. Elevator sketchy, took the stairs. Hall way upstairs was unlevel and a tripping hazard.

Posted by on Feb 20, 2023

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4 out of 5
Convenient and safe. We had medical appointments in the vicinity and the hotel was the perfect location.

Posted by on May 8, 2022

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1 out of 5
Not much to like. Had to be moved from 1st. room to toilet overflowing. 2nd room smelled like moth balls, drapes soiled, hole in ceiling of bathroom, sink and toilet leaked. Attempted to use blow dryer which fell apart. Entire hotel needed major updates. On second day there both keys to room did not work. I was given a free $1 drink for my inconvenience. Will never stay at this Comfort Inn again. Only good thing was free breakfast, which was not great.

Posted by on Oct 2, 2019

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5 out of 5
Location was great for our stay. Close to a variety of restaurants and stores.

Posted by on Sep 1, 2019

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3 out of 5

Front desk nightmare!

Was there for a family funeral. Had asked for early check-in so I could have a place to freshen up and change. Was told it would be no problem but call early on day of check-in. When I called, Jennifer, answered. She said that a room was available but that I would need to pay $40 for an early check-in. She had no sympathy or caring for my situation. She preferred to follow the "rules" and let the room sit empty for several hours rather than accomodate my need. She obviously is in the wrong line of work...hospitality and customer care. For several years, Comfort Inn has been my "go-to" choice. I've even turned my family into regulars. Jennifer and her horrible attitude have changed that. I did try calling the Customer Service line but, after an hour of waiting for a Customer Care representative, I gave up. I hope they read this. And remember, an unhappy customer tells everyone.

Posted by , from San Antonio, TX on Jul 25, 2015

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2 out of 5

Not unless I have too!

Comfort Inn- Will not stay with this chain again. Rooms are too small, to much funiture, lighting is poor, continental breadfast nothing but sugary foods, bathroom to small barely could turn around, cleaning people in the hall at 6:00 am conversing loudly enough to wake a person, the door to the room was so heavy and difficutl to open my husband had to hold it for me so I could walk in with the rolling suitcase and each time we entered I had to ask him to go in first, water damaged bathroom door would not close all the way, and the brand of coffee in the room is not good, the refrigerator worked great, beds are comfy and great pillows. Overalll the hotel needs updating they think because they put black granite in the bathroom we are going to be inpressed. Front desk was friendly. Did not use room service.

Posted by on Dec 1, 2009

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About the Comfort Inn & Suites Houston Key-Katy

Location 22025 I-10 at Mason Road, Katy, TX 77450

Property Features

Comfort Inn & Suites Houston Key-Katy offers its guests an indoor pool and a fitness center. There's a coffee shop/cafe on site, as well as a snack bar/deli. Free breakfast is available daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A 24-hour business center and a meeting room are available. A vending machine, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly Comfort Inn & Suites Houston Key-Katy. Free self parking is available. This Katy hotel is smoke free.

  • 1 building
  • 89 guestrooms or units
  • 2 levels
  • Built in 1996
  • Breakfast available (free)
  • Deli
  • Poolside lounge chairs
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site
  • 1 conference room

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Comfort Inn & Suites Houston Key-Katy offers 89 accommodations with safes and coffee/tea makers. Pillowtop beds feature premium bedding. 36-inch plasma televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Pillowtop beds
  • Plasma television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free self-serve breakfast daily from 6:00 AM to 9:00 AM.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golf lessons available nearby
  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector, a security system, and window guards

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a smoke detector, a security system, and window guards in each accommodation. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 18
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Gap period enforced between guest stays - 48 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150 per accommodation, per stay
  • A damage deposit of USD 150 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: USD 40.00 (subject to availability)
  • Late check-out fee: USD 20.00 (subject to availability)
  • Rollaway beds are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Comfort Inn West Katy
  • Comfort West Katy
  • Comfort Inn Houston Key-Katy
  • Comfort Houston Key-Katy
  • Comfort Inn Suites Houston Key Katy
  • Comfort Inn & Suites Houston Key-Katy Katy
  • Comfort Inn & Suites Houston Key-Katy Hotel
  • Comfort Inn & Suites Houston Key-Katy Hotel Katy

You should know

  • Pool access available from 7:00 AM to 10:00 PM.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.