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"I booked it last minute and it was a nice hotel! The pools and the beach were easily accessible. The staff could have been friendlier, esp. those sett ... " More

By a verified traveler on Mon 02 Apr 2018

Hotel Description

4-star beachfront resort near South Beach

Beachfront retreat

Within a 10-minute walk of this Old Town resort, you'll find Higgs Beach and Duval Street. South Beach and Key West Butterfly and Nature Conservatory are also within half a mile (1 km).

Poolside dining

A full-service spa, 3 restaurants, and 2 outdoor pools are all featured at this romantic resort. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. Families will appreciate supervised childcare, along with kayaking.

WiFi, refrigerators

The 311 guestrooms feature WiFi, flat-screen TVs with cable channels, and thoughtful touches like espresso makers and bathrobes. Refrigerators, room service, and free newspapers are also available.

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$385* Per night/room Jan 21 - Jan 22

Suite, 1 King Bed, Ocean View (Pool/Ocean View)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Loft, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 6 Max

Room, 1 King Bed, Balcony, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Ocean View (Historic Flagler Building)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Grand Room, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Casa Marina Key West, A Waldorf Astoria Resort ratings based on 170 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Casa Marina Key West, A Waldorf Astoria Resort

Everyone (19) Couples (7) Family (4)
1 out of 5

Posted by on Dec 26, 2019

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Comment from Hotel Management

Dec 29, 2019 by Maureen Holden

Thank you for taking time to provide this feedback. We are disappointed that your visit to our historic resort did not seem to meet your expectations.

2 out of 5
Run down, overrated, bathroom had mold. Stayed one night and switched hotel

Posted by on Nov 20, 2019

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Comment from Hotel Management

Nov 21, 2019 by Maureen Holden

We are so disappointed to hear that your recent visit did not seem to meet your expectations. We appreciate you taking time to provide this feedback.

4 out of 5
The location of the facility is fantastic. I really like the fact that they had outdoor dining and bars, and that they had two pools with one reserved for only adults. The staff was outstanding and very helpful. Food ordered on location was wonderful albeit pricy. House specialty drinks were mediocre at best. Parts of this facility are in poor condition, noticeable in common areas, rooms, and in the pool. Overall, it was an enjoyable place to stay, but I’d love to see much needed improvements done to this historic Key West property.

Posted by on Oct 1, 2019

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Comment from Hotel Management

Oct 1, 2019 by Maureen Holden

Thank you for taking time to provide this feedback. We are pleased that you enjoyed your recent stay and your dining experiences and we are looking forward to making the enhancements you mentioned to our iconic resort. It means so much to us that you took the time to compliment our team members. We agree, they are outstanding and helpful. We hope to welcome you again.

4 out of 5
My last stay at Casa Marina was 10 years ago so after reading all the negative reviews I was very apprehensive about returning, but it was for a special anniversary so we booked it. While I can agree wirh the negative reviews about the rooms fixtures being older my only complaint with the room was that the shower curtain wasn't long enough and the floor was always getting wet.( We had a handicapped accessible room with a huge shower-no tub). Also a long vanity would have been nicer than just the small"table" next to the pedestal sink. There were 2 safes in the room and both didn't work but a mention to the front desk and someone was in the room in 5 minutes to fix it. The front desk people we had contact with were very kind and friendly, namely Kirsten and another young women with very dark hair. The wait staff at the pools were super nice and attentive to all our wants. Sara was our favorite! The Italian ice pops and frozen washcloths were a very nice touch every afternoon! Did I think the $30 something charge for a breakfast buffet was a little high?! Absolutely! But it does have a very diverse selection of foods. Went into town every other morning after that. I'll admit that I'm not a very demanding person and I treat all people with the same respect I would like to be treated, so all in all we had a fabulous time. We were told that beginning 2020 they were going to be doing a remodel, so we are looking forward to returning after that is done!

Posted by , from Wilmington on Sep 20, 2019

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Comment from Hotel Management

Sep 23, 2019 by Maureen Holden

Cindy, Thank you for taking time to provide your feedback. We appreciate your thoughtful comments and thank you for recognizing our hard working team. We are thrilled that you enjoyed your anniversary visit. Congratulations.

4 out of 5

Posted by on Sep 14, 2019

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Comment from Hotel Management

Sep 14, 2019 by Maureen Holden

Thank you for taking time to provide this rating.

2 out of 5
A formerly grand resort, they are milking the place for every penny they can get out of it. The rooms are in desperate need of renovation. The pool has tiles falling off. Tasteless drinks at the bar. Grumpy service (with notable exceptions). Adequate, expensive breakfast, but absolutely terrible dinners. Too little pool staff, making it difficult to get anything. Definitely not worth the money.

Posted by , from Palm Springs, CA on Jul 28, 2019

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Comment from Hotel Management

Jul 29, 2019 by Maureen Holden

Thank you for this feedback, Scott. We certainly do regret any inconsistencies you may have experienced during you recent stay. Can't let the cat out of the bag yet but we are excited for some things to come in 2020 as we prepare for our iconic resort to turn 100. We think you will be too.

4 out of 5
The Check In staff is not that great. Cleaning and waiting staff were excellent and truly enjoyed their presence. They were really fab and accommodating.

Posted by on Jul 22, 2019

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Comment from Hotel Management

Jul 23, 2019 by Maureen Holden

Thank you for taking time to provide this feedback and we do apologize for what seems to be an inconsistent level of service. We will use this to training and we do appreciate the positive feedback on our housekeeping and F&B teams.

1 out of 5
does not live up to Waldorf name. Ignored calls for items for room, WiFi down in room all 6 days they did nothing, no service on beach for chairs, towels, drinks, completely ignored. Seaweed not raked releasing tons of sulfur making us ill. Not living up to the Waldorf name at all. Get better service at a holiday inn. Or better yet book the Reach a get treated like a true Waldorf guest.

Posted by on Jul 14, 2019

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Comment from Hotel Management

Jul 15, 2019 by Maureen Holden

Thank you for your feedback. We apologize that your recent visit did not seem to meet your expectations. The unfortunate amount of seaweed that all of south Florida and especially the keys are experiencing can be uncomfortable but is not harmful. Please contact the hotel directly.

4 out of 5
Beautiful property. Needs some updating in rooms. No access to any of the piers in the photographs.

Posted by on Jul 12, 2019

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Comment from Hotel Management

Jul 14, 2019 by Maureen Holden

Thank you for taking time to provide this rating and feedback.

4 out of 5
The beds were too small and not enough space for clothing for 4 people for 7 days! Queen size beds would be so much better! The property is beautiful and the pool areas very nice! Maybe cut the plants and bushes back a bit? But it’s just gorgeous! Some less expensive choices for food would be nice? We had a wonderful time but it cost more than we thought!

Posted by on Jul 3, 2019

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Comment from Hotel Management

Jul 4, 2019 by Maureen Holden

Thank you for this feedback.

About the Casa Marina Key West, A Waldorf Astoria Resort

Location 1500 Reynolds Street, Key West, FL 33040

Property Features

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Casa Marina Key West, A Waldorf Astoria Resort you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 3 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar, and a bar/lounge. A computer station is on site and WiFi is available in public spaces for a fee. This beach resort also offers a health club, a garden, and a terrace. For a fee, parking is available. Smoking is allowed in designated areas at this 4-star Key West resort.

  • 311 guestrooms or units
  • 4 levels
  • 3 buildings
  • 3 dining venues
  • 22000 sq ft of conference space
  • 2044 sq m of conference space
  • Built in 1920
  • Bar on the beach
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Grocery service (free)
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Valet parking (surcharge)

Transport

  • Airport: Key West, FL (EYW-Key West Intl.) (4.5 km / 2.8 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Casa Marina Key West, A Waldorf Astoria Resort offers 311 air-conditioned accommodations with laptop-compatible safes and espresso makers. Flat-screen televisions come with premium cable channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and designer toiletries. This Key West resort provides wireless Internet access for a surcharge. Business-friendly amenities include complimentary newspapers, safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Espresso maker
  • Hypo-allergenic bedding
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 7 AM to 11 AM.

Sun Sun - This poolside restaurant serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Flagler's Cafe - This café serves breakfast and light fare. Open daily.

RUMba - Onsite cocktail bar. Open daily.

Spencer's by the Sea - Overlooking the ocean, this restaurant serves breakfast, lunch, and dinner. Open daily.

A complimentary grocery shopping service is offered and room service (during limited hours) is available.

Nearby Activities

2 outdoor swimming pools are on site along with a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Fishing on site
  • Golfing nearby
  • Parasailing nearby
  • Volleyball on site
  • Kayaking on site
  • Water skiing on site
  • Motor boating on site
  • Windsurfing nearby
  • Yoga classes/instruction on site
  • Rowing or canoeing on site
  • Ecotours nearby
  • Sailing on site
  • Scooter/moped rentals on site
  • Bicycle rentals on site
  • Hiking/biking trails nearby
  • Personal motorized watercraft on site
  • Scuba diving nearby

Spa Services

Spa Al Mare has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa; other services include deep-tissue massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy.

  • Deep tissue massage
  • Prenatal massage
  • Couples treatment rooms
  • Massages on beach
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 1 AM
  • Minimum check-in age is: 21

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • Pets: USD 75.00 per pet, per day
  • Weight limit: 25 lbs

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 45.00 per accommodation, per night

The resort fee includes:

  • Pool access
  • Spa access
  • Beach access
  • Beach loungers
  • Beach towels
  • Health club access
  • Fitness center access
  • Partner property pool access
  • Nearby fitness center access
  • Business center/computer access
  • Internet access
  • Newspaper
  • Phone calls
  • Faxes
  • In-room safe
  • In-room coffee
  • Housekeeping
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 4.95 and USD 32.00 for adults, USD 4.95 and USD 15.00 for children (approximately)
  • Fee for in-room wireless Internet: USD 0.00 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 0.00 per night (rates may vary)
  • Valet parking fee: USD 35 per day (in/out privileges)
  • Pet fee: USD 75.00 per pet, per day
  • Late check-out fee: USD 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Casa Marina
  • Casa Marina Resort
  • Casa Marina Waldorf Astoria Key West
  • Casa Marina Waldorf Astoria Resort
  • Casa Resort
  • Marina Casa
  • Casa Marina Resort Waldorf Astoria Resort
  • Casa Marina Waldorf Astoria
  • Casa Marina Resort Waldorf Astoria Resort Key West
  • Casa Marina Waldorf Astoria Resort Key West
  • Casa Marina Resort Key West
  • Casa Marina Key West
  • Casa Marina a Waldorf Astoria Hotel Key West
  • Casa Marina Resort A Waldorf Astoria Resort
  • Casa Marina A Waldorf Astoria Resort
  • Casa Marina A Waldorf Astoria Resort
  • Casa Marina Key West, A Waldorf Astoria Resort Resort
  • Casa Marina Key West, A Waldorf Astoria Resort Key West
  • Casa Marina Key West, A Waldorf Astoria Resort Resort Key West

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.