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4.0 out of 5

"Was not informed that they provided no room cleaning service. " More

By a verified traveler on Sat 19 Sep 2020

Hotel Description

3.5-star hotel near Key West Golf Club

Oceanside stay

Within 2 miles (3 km) of this Key West hotel, you'll find Key West Golf Club and Key West Art and Historical Society. Also, Smathers Beach is within 3 miles (5 km) and Mallory Square is within 6 miles (10 km).

Renovated in 2016

This hotel features a restaurant, an outdoor pool, and a poolside bar. Business travelers can take advantage of the business center. You'll appreciate the fitness center, bar/lounge, and laundry facilities.

Free wired Internet, MP3 docks

The 141 individually decorated guestrooms offer free wired Internet and MP3 docks. Refrigerators and microwaves provide the conveniences of home, and other amenities include room service and LCD TVs. Housekeeping is available on request.

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Accessible, Non Smoking (Roll-in Shower)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed with Sofa bed, Accessible, Non Smoking (Hearing)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds, Accessible, Bathtub

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Hilton Garden Inn Key West,The Keys Collection ratings based on 10 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hilton Garden Inn Key West,The Keys Collection

Everyone (4) Couples (3) Family (4)
2 out of 5
Property is old and dated. Towels paper thin, rough, over used. Room dated, barely any water pressure in shower. Roosters loudly singing starting at 4 am. Pros: comfortable beds. Good size pool. Charged 15$ for daily car parking

Posted by , from Philadelphia on Oct 27, 2020

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Comment from Hotel Management

Oct 27, 2020 by HGI Key West

Thank you for your review. We apologize you found our amenities less than ideal for your travel needs. We strive to deliver an amazing experience for our guests, and we will continue to work harder and harder to make your stay better and brighter. The Roosters are protected on the island and are found at all of the properties. We will certainly be looking into the water pressure concern to see what may have been the cause. Thank you again for the feedback and we hope you will give us another opportunity.

5 out of 5
Was not informed that they provided no room cleaning service.

Posted by , from Miami , FL on Sep 19, 2020

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Comment from Hotel Management

Sep 19, 2020 by Shota

Thank you so much for the great review! We hope to see you again soon.

5 out of 5

Posted by on Dec 20, 2019

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Comment from Hotel Management

Dec 21, 2019 by Angela M

Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

5 out of 5
staff friendly, courteous. Restaurant convenient w/ good food. Concierge helpful.

Posted by on Sep 20, 2019

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Comment from Hotel Management

Sep 23, 2019 by A

Thank you for staying with us. We appreciate your feedback.

2 out of 5
We probably would not stay here again. The person cleaning our room did not empty waste baskets and the ice bucket. We were given a different amount of towels each day. We told the front desk when we left. As the pool was right next to Route 1, it was noisy. At least there was a line of trees so we didn't need to see the traffic. The bar tenders were great but the pool attendants did nothing and probably the job needs to be eliminated. It cost about $15 to park each day and then they wanted aver $20 a day to take us into town. Next time I would spend the money to be closer to town.

Posted by , from Wisconsin on May 23, 2019

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Comment from Hotel Management

May 24, 2019 by Ana

I am sorry to hear that you did not enjoy your stay. We do strive every day to provide great service for our guest and we apologize that we did not meet your expectations this time.

2 out of 5
We have stayed in your hotels many times in the past. This time someone almost came in our room, luckily the bar was over to lock it. But it was very frightening for my was since she was in the room by herself. I don’t think we will ever stay with your hotel again. For the cleanliness the rugs are dirty and need Ed to be cleaned. Did like the sitting are and the blue couch was very comfortable. Just a shame what happen, we have always enjoyed staying there.

Posted by on May 12, 2019

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Comment from Hotel Management

May 17, 2019 by Anastasia

I would first like to thank you for sharing your feedback of your recent stay at Hilton Garden Inn. We are truly disappointed to know that this was your experience, as this is certainly not the vacation that we want any of our guests to have. We pride ourselves in the service we provide and the cleanliness of our hotel, therefore, we can assure you that this information has been shared with our Management team and is already being followed up with. We do hope that you will give us another opportunity in the future to restore your faith in Hilton Garden inn.

5 out of 5

Posted by on Apr 22, 2019

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Comment from Hotel Management

May 5, 2019 by Derrick

We are ecstatic to hear that you had such a great stay! We appreciate your business, and hope that you come back and stay with us again soon.

4 out of 5
The pool area was great. Rooms were comfortable and liked having a refrigerator.

Posted by on Mar 31, 2019

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Comment from Hotel Management

Apr 2, 2019 by Derrick

We are happy to hear that you enjoyed your stay!

5 out of 5
Nice hotel, shuttle was very convienient. Pool was nice.

Posted by on Jul 24, 2018

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5 out of 5
Comfortable and affordable. Didn’t spend very much time here a we were exploring

Posted by on Mar 7, 2018

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About the Hilton Garden Inn Key West,The Keys Collection

Location 3850 N Roosevelt Blvd, Key West, FL 33040

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Hilton Garden Inn Key West,The Keys Collection offers its guests an outdoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Business amenities include a business center and a meeting room. Tour/ticket assistance, a vending machine, and multilingual staff are also featured at the business-friendly Hilton Garden Inn Key West,The Keys Collection. An area shuttle within 0.00 km is available for a fee. For a fee, parking is available. A complete renovation of Hilton Garden Inn Key West,The Keys Collection was completed in 2016. This 3.5-star Key West hotel is smoke free.

  • 141 guestrooms or units
  • 3 levels
  • Built in 2016
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business facilities
  • 1 conference room
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free wired Internet

Parking

Self parking (surcharge) , RV, bus, truck parking (surcharge)

Transport

  • Airport: Key West Intl. Airport (EYW) (2.6 km / 1.6 mi)
  • Property shuttles: Area shuttle within 0.00 km available for a surcharge
  • Parking: Self parking and RV/bus/truck parking available for a surcharge

Room Amenities

Hilton Garden Inn Key West,The Keys Collection offers 141 accommodations, which are accessible via exterior corridors and feature MP3 docking stations and laptop-compatible safes. Each accommodation is individually furnished and decorated. LCD televisions are featured in guestrooms. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wired Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

  • MP3 dock
  • In-room dining (limited hours)
  • LCD television
  • Premium channels
  • Refrigerator
  • Microwave
  • Shower
  • Housekeeping (on request)
  • Weekday newspapers (free)
  • Local calls (free)
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 6:00 AM to 10:00 AM.

The Garden Grille - This restaurant specializes in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Ecotours nearby
  • Golfing on site
  • Boat tours nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Bicycle rentals on site
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve onsite parking

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector and a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Guests must contact this property in advance to reserve onsite parking. This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 25.00 per accommodation, per night

The resort fee includes:

  • Airport shuttle

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: USD 13.95 for adults and USD 13.95 for children (approximately)
  • Uncovered self parking fee: USD 14.95 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Garden Inn Key West Keys Collection Hotel
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You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.