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"Nice hotel, the service in the beach not is the best, but can deal. " More

By a verified traveler on Tue 21 Aug 2018

Hotel Description

4-star beachfront resort near South Beach

On the beach

A stay at this Old Town resort places you steps from South Beach and a 5-minute walk from Duval Street. Key West Butterfly and Nature Conservatory and Ernest Hemingway Home and Museum are also within half a mile (1 km).

Private beach, dining

This romantic resort features a private beach, a full-service spa, and a restaurant. Families will appreciate the onsite laundry facilities and supervised childcare. Enjoy the outdoor pool and perks like free WiFi.

Soaking tubs, free WiFi

Boasting deep soaking bathtubs, the 150 guestrooms also offer free WiFi and flat-screen TVs. Other amenities include refrigerators, room service, and espresso makers.

Room, 1 King Bed, View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio, 1 King Bed, View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Double Beds, Accessible (Roll-In Shower)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 Double Bed, View

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Studio, 1 King Bed, View

Bed Count 1 King Bed Maximum Occupancy 4 Max

The Reach Key West, Curio Collection by Hilton ratings based on 93 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for The Reach Key West, Curio Collection by Hilton

Everyone (15) Couples (7) Family (1)
4 out of 5
Excellent customer service. But there is not a single drawer for clothes in the room -- we lived out of our suitcases for a week! Also, a very loud whining noise permeated the air in half of the hotel -- a defective ventilation fan -- until several people complained and they shut it down; lost two nights of sleep.

Posted by on May 24, 2019

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Comment from Hotel Management

May 24, 2019 by Maureen Holden

Thank you for this rating. We appreciate your comments and you feedback is very valuable for us. We are sorry that the temporary hiccup with the ventilation fan was inconvenient for your rest.

4 out of 5
Nice to be beachside. Unfortunate parking is so expensive in Key West, including hotel. But that is how it is.

Posted by on Apr 29, 2019

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Comment from Hotel Management

Apr 29, 2019 by Maureen Holden

Thank you for taking time to provide this feedback on your recent stay. We look forward to welcoming you again.

5 out of 5
Travelocity assigned room was sub-standard. Change was not possible without additional charge. Late Check out not honored for Hilton Honors member because booked through Travelocity.

Posted by on Apr 22, 2019

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Comment from Hotel Management

May 3, 2019 by Maureen Holden

Thank you TJ. We are pleased that despite some booking challenges out of our control you enjoyed your stay.

4 out of 5
The fact that the beach had seaweed that sat there for 3 days that rotted and stunk and was filled with washed up garbage was disgusting . We chose to stay there for the beach access.... we couldn’t walk in until Wednesday when they finally shoveled it to the side . We weren’t the only ones complaining, several of the other guests were upset as well .

Posted by , from rochester hills Michigan on Mar 14, 2019

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Comment from Hotel Management

Mar 14, 2019 by Maureen Holden

Thank you for your feedback on the beach, we apologize for any inconvenience this caused during your recent stay.

3 out of 5
I have stayed at The Reach at least a dozen times since the '90's. This is the second time under the Waldorf Astoria/Hilton brand. Most of the furniture contained missing wood veneer as did the head board. The elevator also was seriously scratched and the veneer peeled off on the bottom. Towels were thread bare and the business center was under renovation, so I couldn't get my boarding pass printed. Concierge did it but was runningout of ink and couldn't be read by airlines. They did refund me $75 but this is not luxury.

Posted by , from Teaneck, us on Jan 28, 2019

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Comment from Hotel Management

Mar 11, 2019 by Maureen Holden

Thank you for your feedback.

5 out of 5
Nice hotel, the service in the beach not is the best, but can deal.

Posted by , from Puerto Rico on Aug 21, 2018

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5 out of 5

Lovely staff and hotel, right on the beach

Pros: Location, cleanliness, on the beach, great staff
Location: Private beach access. Most restaurants, bars, shopping, activities, within 2 miles.
Clean, well-managed facility. The staff was friendly and helpful. One of the few hotels on Key West with private beach access. Within walking distance of activities, restaurants, bars, and shopping.

Posted by , from Indiana on Jun 16, 2018

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Comment from Hotel Management

Jun 26, 2018 by REZ

Thank you so much for sharing your experience with us. We truly appreciate you and hope you'll visit us again soon.

5 out of 5
We enjoyed our stay but we should have been told that the pier dock was under construction , if we had know there was going to be construction at the beach within 80' ( very small beach ) Jack hammers ,saws drills ect. we would have made reservations elsewhere. We feel this information should have been known.

Posted by , from New Jersey on Mar 20, 2018

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5 out of 5
Wonderful hotel, nice location, good amenities. All around great vacation.

Posted by , from nc on Jan 28, 2018

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1 out of 5

Terrible stay in Key West

Pros: The restaurant had exceptional service
Cons: Everything besides the restaurant needs improvement or at least help from Waldorf corporate to really get the property up to shape.
Booked a suite at The Reach- Waldorf Key West. Was put into an accessible room instead of a suite. Door lock falling off, we bumped into the sharp edges during the night, shower head and nozzle broken, handicap door button buzzing all night in room. Asked to change rooms and was told "due to the hurricane" they didn't have a suite available. I asked why we weren't told this prior to arrival or at least when we checked in and manager stated room wasn't an accessible room though it clearly was, it was suite??? What? We just wanted a room that had a working shower so had to move to a standard room. No refund offered because per the front desk receptionist "that's what you get when you book with Travelocity". The entire property was not up to par; creaking staircase, elevator looked like it had taken a beating, chipped paint all over, gym not stocked with towels, water, broken treadmill and dirty. Will never stay at a Waldorf again :(

Posted by , from Corona, CA on Nov 13, 2017

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About the The Reach Key West, Curio Collection by Hilton

Location 1435 SIMONTON STREET,1435, Key West, FL 33040

Property Features

Step outside to unwind on the sand beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at The Reach Key West, Curio Collection by Hilton like an outdoor pool and a fitness center. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. This beach resort also offers a garden and a terrace. You'll have access to the outdoor pool at a partner property. For a fee, parking is available. Smoking is allowed in designated areas at this 4-star Key West resort.

  • 1 building
  • 150 guestrooms or units
  • 5 levels
  • 4706 sq ft of conference space
  • 437 sq m of conference space
  • Built in 1970
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Key West, FL (EYW-Key West Intl.) (5.3 km / 3.3 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

The Reach Key West, Curio Collection by Hilton offers 150 air-conditioned accommodations with laptop-compatible safes and espresso makers. Flat-screen televisions come with premium cable channels. Bathrooms include bathtubs or showers with deep soaking bathtubs, bathrobes, designer toiletries, and complimentary toiletries. This Key West resort provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is provided daily.

  • Deep soaking tub
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Espresso maker
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 11 AM.

Four Marlins - This restaurant specializes in local cuisine and serves dinner only. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the resort include a private beach, an outdoor pool, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Ecotours on site
  • Water skiing nearby
  • Golfing nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Kayaking on site
  • Skydiving nearby
  • Windsurfing nearby
  • Rowing or canoeing on site
  • Sailing on site
  • Boat tours on site
  • Scooter/moped rentals on site
  • Bicycle rentals on site
  • Scuba diving on site true
  • Personal motorized watercraft on site
  • Scuba diving nearby

Spa Services

Spa al Mare' has 5 treatment rooms and outdoor treatment areas. Services include deep-tissue massages and hot stone massages.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Hot stone massage
  • Deep tissue massage
  • Number of treatment rooms 5
  • Outdoor treatment areas
  • Minimum age to access spa is 18
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • Pets: USD 75 per accommodation, per day
  • Only dogs are allowed
  • Weight limit: 25 lbs

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • Parking height restrictions apply
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 45.00 per accommodation, per night

The resort fee includes:

  • Pool access
  • Spa access
  • Beach access
  • Beach loungers
  • Beach towels
  • Health club access
  • Fitness center access
  • Partner property pool access
  • Nearby fitness center access
  • Business center/computer access
  • Internet access
  • Newspaper
  • Phone calls
  • Faxes
  • In-room safe
  • In-room coffee
  • Housekeeping
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 25 and USD 35 per person (approximately)
  • Valet parking fee: USD 35 per day (in/out privileges)
  • Pet fee: USD 75 per accommodation, per day
  • Late check-out fee: USD 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Reach Waldorf Astoria
  • The Reach, a Waldorf Astoria Hotel Key West
  • Reach Resort Key West
  • Waldorf Astoria Key West
  • The Reach Resort Curio Collection by Hilton
  • The Reach Key West Curio Collection by Hilton
  • The Reach Key West, Curio Collection by Hilton Resort
  • The Reach Key West, Curio Collection by Hilton Key West
  • The Reach Key West, Curio Collection by Hilton Resort Key West

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.