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Kigali Serena Hotel

5.0 star property
5-star luxury hotel near Kigali Convention Centre, connected to a shopping center

Choose dates to view prices

Photo gallery for Kigali Serena Hotel

Outdoor pool
Front of property
Standard Room | Minibar, in-room safe, desk, blackout drapes
Breakfast, lunch and dinner served
Reception
Reviews
9.2

Wonderful

Popular amenities

  • Breakfast included
  • PoolPoolPool
  • SpaSpaSpa
  • Parking includedParking includedParking included
  • Free WiFiFree WiFiFree WiFi
  • Restaurant

Explore the area

Map
Boulevard De La Revolution, Kigali, 250
  • Popular LocationNyamirambo Stadium5 min drive
  • Popular LocationKigali Heights10 min drive
  • Popular LocationKigali Convention Centre10 min drive
  • AirportKigali (KGL-Kigali Intl.)23 min drive

Room options

View all photos for Superior Room

Superior Room | Minibar, in-room safe, desk, blackout drapes

Superior Room

  • 323 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed and 2 Twin Beds

View all photos for Deluxe Room

Minibar, in-room safe, desk, blackout drapes

Deluxe Room

  • 323 sq ft
  • City view
  • Sleeps 3
  • 1 Queen Bed and 2 Twin Beds

View all photos for Standard Room

Standard Room | Minibar, in-room safe, desk, blackout drapes

Standard Room

  • 269 sq ft
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Executive Suite

Executive Suite | Minibar, in-room safe, desk, blackout drapes

Executive Suite

  • 753 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior
Kigali Marriott Hotel
Pool
Spa
Kids pool
Parking included
4.5 out of 5, Wonderful, (187)
The price is $350
per night
$434 total
includes taxes & fees
May 24 - May 25
Kigali Marriott Hotel

About the neighborhood

Kigali

Central Kigali getaway .You'll find Union Trade Center and Ntarama Church within 2 miles (3 km) of this hotel. Club Rafiki and Ryi'nyamirambo Market are also within 2 miles (3 km).

What's nearby

  • Union Trade Center - 16 min walk
  • Nyamirambo Stadium - 5 min drive
  • Kigali Heights - 10 min drive
  • Kigali Convention Centre - 10 min drive
  • University of Kigali - 10 min drive

Getting around

  • Kigali (KGL-Kigali Intl.) - 23 min drive

Restaurants

  • Cucina Italian Restaurant - 4 min walk
  • Executive Lounge - 4 min walk
  • Makfast - 15 min walk
  • Dine Divine - 13 min walk
  • Brioche - 16 min walk

About this property

Kigali Serena Hotel

5-star luxury hotel near Kigali Convention Centre, connected to a shopping center
Kigali Serena Hotel offers its guests a children's pool, an outdoor pool, a sauna, and a fitness center. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

A 24-hour business center, meeting rooms, and limo/town car service are available. Spa services, a terrace, and multilingual staff are also featured at the luxury Kigali Serena Hotel. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

This 5-star Kigali hotel is smoke free.

  • 148 guestrooms or units
  • 5 levels
  • 4 buildings
  • Meeting rooms
  • Continental breakfast (free)
  • Deli
  • Childcare (surcharge)
  • Business center (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
Kigali Serena Hotel offers 148 air-conditioned accommodations with minibars and safes. Televisions come with satellite channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries.

This Kigali hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Languages

English, French, Swahili

Property amenities

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 6:30 AM to 9:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Children's pool
  • Gym
  • Outdoor pool
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Raised toilet seat
  • Visual alarms in hallways
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Entertainment

  • 42-inch TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Kigali Serena Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for RWF 150.0 per night.
  • Cribs (infant beds) are available for RWF 40.0 per day.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: RWF 35 per person (one-way)
  • Airport shuttle fee per child: RWF 18 (one-way), (from 4 to 12 years old)
  • Crib (infant bed) fee: RWF 40.0 per day
  • Rollaway bed fee: RWF 150.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, Union Pay, debit cards, and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. Contactless check-in is available.

Property Registration Number A505/06

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Kigali
Hotel Kigali Serena
Hotel Serena Kigali
Kigali Hotel
Kigali Hotel Serena
Kigali Serena
Kigali Serena Hotel
Serena Hotel Kigali
Serena Kigali
Serena Kigali Hotel
Kigali Serena Hotel Hotel
Kigali Serena Hotel Kigali
Kigali Serena Hotel Hotel Kigali

Frequently asked questions

How close is Kigali Serena Hotel to the airport?

Kigali Serena Hotel is 7.4 mi (23-min drive) away from the Kigali (KGL-Kigali Intl.) airport, the closest popular airport to the property.

How much does it cost to stay at Kigali Serena Hotel?

As of May 10, 2024, prices found for a 1-night stay for 2 adults at Kigali Serena Hotel on May 11, 2024 start from $274.42, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Kigali Serena Hotel have an airport shuttle?

Kigali Serena Hotel offers an airport shuttle 24 hours a day, on request, for a charge of RWF 35 per person, one-way.

Does Kigali Serena Hotel offer free breakfast?

Kigali Serena Hotel offers free continental breakfast every day from 6:30 AM to 9:30 AM.

Is there a casino at Kigali Serena Hotel?

No, there is no casino at this hotel.

What time is check-in at Kigali Serena Hotel?

Check-in start time: 2:00 PM; Check-in end time: midnight.

Is there free parking at Kigali Serena Hotel?

This hotel offers free self parking.

Does Kigali Serena Hotel have a pool?

Kigali Serena Hotel features an outdoor pool and a children's pool.

Does Kigali Serena Hotel have a restaurant?

Yes, there is a restaurant on site.

Does Kigali Serena Hotel have a spa?

This hotel doesn't have a spa, but it does offer aromatherapy, massages, and body scrubs.

How close is Kigali Serena Hotel to downtown Kigali?

Kigali Serena Hotel is 3.1 mi away from Kigali.

Kigali Serena Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 79 out of 117 reviews" "
Rating 8 - Good. 24 out of 117 reviews" "
Rating 6 - Okay. 8 out of 117 reviews" "
Rating 4 - Poor. 6 out of 117 reviews" "
Rating 2 - Terrible. 0 out of 117 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Katherine

Liked: Cleanliness, staff & service
The restaurant Milima was superb, exceptional variety and abundance. Hotel staff were friendly and professional. Room while spacious showed signs of age and lack of attention to detail. Cracked lampshade, 2 lamps not working, telephone disconnected, no coffee maker until Day 3. All things were rectified once notified. Not what I expected from 5 star hotel.
Stayed 4 nights in Nov 2023

10/10 Excellent

ELLENOR

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice outdoor pool.
Stayed 2 nights in Aug 2023

4/10 Poor

Sarah, Toronto

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff are friendly and willing to help. The room was nice, but very dated. The shower has spots of mould on the walls, there is a ton of caulking to help it from leaking, but it still leaks, and the shower head was broken. That would be fine… except it was clear the room that not been completely cleaned. There was leftover food in the mini fridge, plastic Tupperware in the drawers, and dirty cotton swabs on the floor.
Stayed 1 night in May 2023

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort
A bit out-of-date
The service was good, breakfast great and the rooms were very large, but definitely out-of-date. The shower in particular was quite bad, the water never got very hot and sometimes was barely warm. The rest of the room was also a bit dated..
Stayed 5 nights in Apr 2023

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023

10/10 Excellent

Emerson, Jackson

Traveled with family
Liked: Cleanliness, staff & service, amenities
Even though built years ago, still a great hotel! Quality construction and appointments. Spacious rooms and bathrooms … at least room 338 was! Food excellent in restaurant.

10/10 Excellent

Reuben

Stayed 1 night in Nov 2022

10/10 Excellent

Julia

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022