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"They were remodeling rooms . so a little mess however our redone room was very clean and comfortable. Linens were freshest I ever had at a hotel . ... " More

By a verified traveler on Mon 18 Jan 2021

Hotel Description

Hotel perfectly located for exploring Copperas Cove

City center stay

You'll be within 6 miles (10 km) of AdventHealth Central Texas and 9 miles (15 km) of Carl R. Darnall Army Medical Center. 1st Cavalry Division Museum is within 9 miles (15 km) and Killeen Mall is within 12 miles (20 km).

Free perks

This hotel features an indoor pool and a fitness center. Business travelers can take advantage of the free WiFi in public areas. Guests will appreciate freebies like buffet breakfast and free self parking.

Free WiFi, sofa beds

Featuring conveniences like sofa beds and refrigerators, the 70 guestrooms also offer free WiFi and flat-screen TVs with digital channels. Other amenities include microwaves, coffee/tea makers, and pillow menus.

Suite, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max
$60* Per night/room Oct 1 - Oct 2

Suite, 1 King Bed, Non Smoking, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, Multiple Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Suite, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Quality Suites ratings based on 16 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Quality Suites

Everyone (4) Couples (2) Family (5)
2 out of 5
Was disappointed because the hotel was currebtly doing renovations so there was no breakfast, pool or workout room.

Posted by on Jun 17, 2021

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2 out of 5
I didn't like that the property was under construction. No breakfast like advertised. The hotel was a mess and the room had bad spots on the floor that my special needs daughter tripped over the hump in the carpet. There was makeup on the blankets which I don't wear. No bedding for the pull out couch. No towels in the bathroom only a bath mat.

Posted by on Apr 30, 2021

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5 out of 5
They were remodeling rooms . so a little mess however our redone room was very clean and comfortable. Linens were freshest I ever had at a hotel . Great place to stay .

Posted by on Jan 18, 2021

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1 out of 5
After they changed my room fee they informed me there is a $150 retainer for amineties. The floor was really dirty coming in and the elevator is in horrible condition

Posted by on Nov 23, 2019

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Comment from Hotel Management

Jan 17, 2020 by Billy

Please accept our apology for not meeting your expectations during your stay. As we strive to deliver a flawless guest experience,

5 out of 5
Front desk staff were very attentive. Made sure our stay was pleasant.

Posted by on Jul 6, 2019

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Comment from Hotel Management

Jul 24, 2019 by Billy

With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a VALUED CUSTOMER your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.

5 out of 5
very good service, and a te beds were very comfortable

Posted by on Jun 27, 2019

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Comment from Hotel Management

Jul 25, 2019 by billy

With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a VALUED CUSTOMER your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.

4 out of 5

Posted by on May 12, 2019

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Comment from Hotel Management

May 15, 2019 by Billy

Thank you for taking the time to review our hotel regarding your recent stay. As a VALUED GUEST, your feedback is important. As we strive to deliver a flawless guest experience your review will encourage the staff to keep up the good work.

5 out of 5

Great room for a family of five

Pros: Great rate, especially for Thanksgiving week. Hotel was quiet but in a good location and convenient to shopping and dining. Great staff!
Cons: Some tiles in the bathroom were loose - that could be fixed.
Location: One block off business loop in Copperas Cove. Lots of fast food within walking or quick driving distance. Shopping and a movie theatre all nearby.
We selected the Comfort Suites in Copperas Cove for our quick road trip to Central Texas. We like staying at Comfort Suites because they easily sleep five people. The hotel was pretty easy to find - near a shopping area with grocery stores, fast food and sit down restaurants, shopping, and a Wal-Mart. But the hotel is off the main street, making it nice and quiet. The check-in staff were very friendly and made us feel welcome. We were able to get into our room right away - and when we opened the door we couldn't believe how large the room was. It was 301 - at the end of the hall. There was plenty of space for all three kids to spread out. Two queen beds and a pull out double sofa. There is a microwave and mini-fridge, and a large bathroom. But what I liked was in addition to the sofa there was an easy chair and a large desk with rolling chair. So there were plenty of places to sit, other than on the beds. The easy chair was nice for reading and watching movies on my Kindle. Breakfast was OK - the kids enjoyed the Texas shaped waffles. Checkout was fast and easy - the bill came under the door as we slept, and when we left the front desk staff did our checkout. Easy peasy! There is an indoor pool, which we didn't have time to use. And free wi-fi, but I never was able to connect to it, although I believe my husband did. Very happy we stayed here, and will definitely stay again if we are in the area.

Posted by , from Watauga, TX on Nov 27, 2017

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Comment from Hotel Management

Dec 10, 2017 by Chon

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Chon Williams Front Desk Manager Comfort Suites, Copperas Cove

1 out of 5

Comfort Suites Copperas Cove

Cons: Make front desk staff knowledgeable about their roles and limitations. Do not make promises you cannot keep or lie to customers.
Location: I was there for a running event. Never staying there again!!!
Wasn't a pleasant stay. I had booked a 2-night reservation then had to change it to 1. I called a week in advance and was told it would be okay by both Travelocity and a member of the hotel; however, I would need to cancel the initial reservation and rebook for 1 night. The agent from Travelocity canceled and booked it for me; I received an email stating my initial booking had been canceled and another email for my new reservation. When I arrived at the hotel and checked in, I was told I had 2 rooms; apparently the room wasn't canceled. I showed the front desk employee my cancellation email and said they don't honor 3rd party cancellations and whoever said it was "okay" wasn't authorized to cancel. She said I would need to email the manager but they were going to charge me a no-show fee for the other room. I emailed the manager with my cancellation notice and never got a response. Finally, decided to call, which took me 3 tries to speak to a manager. Also noticed I was previously charged for the 2 nights in addition to the no-show fee. Manager finally agreed to credit back the no-show fee but could not the amount for the 2-night stay even though someone on her staff approved it. Had I not been lied to, I would have just kept my original reservation and just been out 1 night, but now I am out about $300. Hotel does not take ownership for their own mistakes.

Posted by , from San Angelo on May 26, 2017

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5 out of 5

Great Hotel. Very clean

Great staff. Clean rooms..........................

Posted by , from Dallas, Texas on Nov 12, 2015

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Comment from Hotel Management

Apr 16, 2016 by Operations Manager

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Mike Bhakta GM Comfort Suites 2545188840

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Quality Suites offers its guests an indoor pool and a fitness center. WiFi is free in public spaces. Free breakfast is served. The business-friendly Quality Suites also features gift shops/newsstands, complimentary newspapers in the lobby, and laundry facilities. Free self parking is available. This Copperas Cove hotel is smoke free.

  • 70 guestrooms or units
  • 4 levels
  • Built in 2007
  • Buffet breakfast (free)
  • 1 conference room
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Gift shop
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking

Transport

  • Parking: Free self parking

Room Amenities

Quality Suites offers 70 air-conditioned accommodations with coffee/tea makers and complimentary weekday newspapers. A pillow menu is available. Flat-screen televisions come with digital channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs or showers and hair dryers. This Copperas Cove hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Pull-out sofa bed
  • Flat-screen television
  • Digital channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Pillow options
  • Bathtub or shower
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 7 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and debit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and debit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. Each guestroom is kept vacant for a minimum of 72 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Debit cards
  • Gap period enforced between guest stays - 72 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150.00 per stay

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • Quality Suites Hotel
  • Comfort Suites Hotel Copperas Cove
  • Comfort Suites Copperas Cove Hotel
  • Quality Suites Copperas Cove
  • Quality Suites Hotel Copperas Cove
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.