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4.5 out of 5

"Good food and service, convenient location. Oversold rooms of specific type, but offered complimentary trades if willing to take a lesser room. ... " More

By a verified traveler on Fri 30 Mar 2018

Hotel Description

5-star luxury hotel near Victoria Harbour, connected to a shopping center

Seaside stay

A stay at this Tsim Sha Tsui hotel places you steps from Tsim Sha Tsui Promenade and a 5-minute walk from Victoria Harbour. Avenue of Stars and 1881 Heritage are also within half a mile (1 km).

Luxury amenities

A full-service spa, 6 restaurants, and an outdoor pool are all featured at this luxury hotel. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Make the most of the fitness center and spa tub, and relax with drinks at one of the 2 bars/lounges.

Tablet computers, free WiFi

Boasting tablet computers, the 782 guestrooms also offer free WiFi and iPod docks. Flat-screen TVs come with cable channels, and other amenities include 24-hour room service and refrigerators.

Deluxe Room, 1 King Bed, Courtyard View

Bed Count 1 King Bed Maximum Occupancy 3 Max
$126* Per night/room Mar 18 - Mar 19

Room, 2 Twin Beds, Harbor View

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Towers Harbour View Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Harbor View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Suite King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Towers Executive Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Sheraton Hong Kong Hotel & Towers ratings based on 8 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Sheraton Hong Kong Hotel & Towers

Everyone (2)
4 out of 5

Good food and service

Good food and service, convenient location. Oversold rooms of specific type, but offered complimentary trades if willing to take a lesser room. Fair, reasonable.

Posted by on Mar 30, 2018

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5 out of 5

Extremely well maintained hotel and great location

Pros: Location, modern facility with a great staff.
Location: Convenient to Nathan Road, museums, Star Ferry Pier, Harbour City, the subway system, etc.
Very pleased with all aspects of the hotel. Location could not have been better, and the staff was both pleasant and helpful.

Posted by , from Henderson, NV on Dec 12, 2016

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3 out of 5


Pros: Quiet
it is in a great location but there is poor treatment of spg elite members. Parts of the hotel are old and in need of a upgrade but they are still asking a premium for these rooms.

Posted by , from usa on May 21, 2012

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5 out of 5

Best location, right on the harbour.

Pros: Close restaurants, view, close to shopping, close to transit, nice rooms, amazing breakfast buffet
Cons: can be pricey
Best location, right on the harbour. We went for Chinese New Year, and had a great time. The view is amazing, absolutely stunning, especially at night and when there are fireworks. The hotel is located next to transit, stores, shopping, not not far from the ladies night market (a must shop stop!).

Posted by , from Atlanta, GA, USA on Mar 2, 2012

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5 out of 5

Excellent View

Pros: Close restaurants, Quiet
We had a wonderful experience at the Sheraton. Wonderful view and fantastic service. Nice to have a spot close to transportation and lots of shops and restaurants. Short walk to a few great museums - so good place for staying with kids too.

Posted by , from Fremont on Feb 8, 2011

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5 out of 5

Experience at the Sheraton

I stayed at the Sheraton Hotel in Tsimshatsui for 13 nights. I must admit I have had a most enjoyable stay there. The service was excellent and the staff was most helpful. The location of the hotel was easily accessible and travel to other parts of the region was most convenient. I would recommed Sheraton Hong Kong Hotel and Towers to any person visiting Hong Kong either for pleasure or on business.

Posted by on Mar 9, 2010

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5 out of 5

Great location

We were there last Aug '06 & enjoyed it. The staff was great. I was able to do my work from the hotel through the help of the internet.We are coming back next week - March.

Posted by on Feb 28, 2007

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4 out of 5

nice location

small rooms but clean, good location for the christmas seasons. will be back for sure!

Posted by on Jul 4, 2006

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About the Sheraton Hong Kong Hotel & Towers

Location 20 Nathan Road, Kowloon,

Renovations + Closures

The following facilities are closed until further notice:

  • Swimming pool
  • Sauna

Property Features

Sheraton Hong Kong Hotel & Towers offers its guests a full-service spa, an outdoor pool, and a spa tub. There are 6 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi. Business amenities include a 24-hour business center, limo/town car service, and a meeting room. Event space at this hotel measures 15043 square feet (1398 square meters) and includes conference space. A fitness center, a sauna, and spa services are also featured at the luxury Sheraton Hong Kong Hotel & Towers. Smoking is allowed in designated areas at this 5-star Kowloon hotel.

  • 782 guestrooms or units
  • 18 levels
  • 6 dining venues
  • 2 bars or lounges
  • 15043 sq ft of conference space
  • 1398 sq m of conference space
  • Coffee shop
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator
  • Microwave (on request)


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Parking (limited spaces)


  • Airport: Hong Kong (HKG-Hong Kong Intl.) (34 km / 21.1 mi)
  • Train station: Hong Kong East Tsim Sha Tsui Station (0.2 km / 0.1 mi)
  • Parking:

Room Amenities

Sheraton Hong Kong Hotel & Towers offers 782 air-conditioned accommodations with tablet computers and iPod docking stations. Beds feature premium bedding. 40-inch flat-screen televisions come with premium cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include microwaves. Renovation of all guestrooms was completed in January 2015.

  • Tablet
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave available
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11 AM.

Celestial Court - This restaurant serves lunch and dinner. Reservations are required.

Unkai - This restaurant serves lunch and dinner. Reservations are required. Open daily.

Oyster & Wine Bar - This restaurant overlooks the ocean. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

The Café - This restaurant serves breakfast, lunch, and dinner. Reservations are required. Open daily.

Sky Lounge - Onsite bar. Happy hour is offered. Open daily.

24-hour room service is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Fitness classes on site
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Yoga classes/instruction on site

Spa Services

The Health Club has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna.

The spa is open daily.

  • Number of treatment rooms 4
  • Couples treatment rooms
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Detoxification wrap
  • Massages


If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies


  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation.

Guests who wish to check-in before 3 PM will be charged a fee equal to the room rate for one night.

Please note: Extra beds are not available December 29, 2018 - January 1, 2019. For more details, please contact the property using the number provided on the booking confirmation email.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation.


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for HKD 275.0 per night.


  • No pets allowed


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted
  • UnionPay
  • No rollaway/extra beds available
  • Cash or credit card deposit required


Guests will be asked to pay the following charges at the property:

  • Deposit: HKD 1000.00 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: HKD 275.00 for adults and HKD 138.00 for children (approximately)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Crib (infant bed) fee: HKD 275.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sheraton Hong Kong Hotel & Towers
  • Sheraton Hong Kong Towers
  • Sheraton Hotel Hong Kong Towers
  • Sheraton Hong Kong Hotel Towers Kowloon
  • Sheraton Hong Kong Hotel Towers
  • Sheraton Hong Kong Towers Kowloon
  • Sheraton Hong Kong & Towers
  • Sheraton Hong Kong Hotel & Towers Hotel
  • Sheraton Hong Kong Hotel & Towers Kowloon
  • Sheraton Hong Kong Hotel & Towers Hotel Kowloon

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.


Complimentary Handy Smartphone Use

Book a stay in any room or rate category and receive complimentary smartphone use for unlimited local calls and 3G internet access during the stay.

Full details provided at check-in. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.