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4.2 out of 5

"The location and the amenities were great. The buffet was nice a great that they changed up the food. " More

By a verified traveler on Fri 14 Sep 2018

Hotel Description

3.5-star beach hotel near Kuta Beach

Walk to the beach

Within a 15-minute walk of this Downtown Kuta hotel, you'll find Kuta Beach and Beachwalk Shopping Center.

Multiple dining options

This luxury hotel includes 2 restaurants, an outdoor pool, and a fitness center. Traveling on business? Take advantage of the 2 conference rooms, business center, and airport shuttle. Enjoy the a rooftop terrace and perks like free valet parking and free WiFi.

Free WiFi, LED TVs

In addition to LED TVs with cable channels, the 194 guestrooms offer free WiFi and 24-hour room service. Other amenities include minibars, coffee/tea makers, and free bottled water.

Citadines Kuta Beach Bali ratings based on 5 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Citadines Kuta Beach Bali

Everyone (4)
4 out of 5

Posted by on Oct 6, 2019

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Comment from Hotel Management

Oct 7, 2019 by Maya

Dear Valuable Guest, Thank you for taking your time to share your recent stay at our Hotel. We valued all of our guests comment to develop our services quality to be better in future. Furthermore, we do notice that you only gives us 4 points out of 5. We are pleased to know in detail of your inconvenience situation that might be happened during your stay to our direct email. Have a smooth journey home and see you in next holiday with us. Warm Regards, Citadines Kuta Beach Bali

5 out of 5
The location and the amenities were great. The buffet was nice a great that they changed up the food.

Posted by on Sep 14, 2018

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Comment from Hotel Management

Sep 17, 2018 by Maya

Dear Mr./s. Kim, Thank you for staying with us and thank you for the rating. We are happy to know that you enjoyed your stay and hope to see you again in the future. We will continue to be committed to providing you and all our guests with highest standard of service. Regards, Citadines Kuta Beach Bali

4 out of 5

it is a very nice place and very clean

Pros: it was very clean and everybody was very nice
the only thing that I didn't like was that the shower head was broke and leaked. I flooded the bathroom 2 times trying to figure out how to use the shower (because of the leaky shower head)

Posted by , from Washington DC on Apr 21, 2018

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Comment from Hotel Management

Apr 25, 2018 by Maya

Dear Ms. Mary, Thank you for sharing your feedback during stay in our Hotel. We do note your inconvenience situation caused by our bathroom condition. We dully apologize for those problems and should be our priority to make improvement immediately. Hopefully we can reach your expectation in better services at your further holiday in Bali at our Hotel. Warm Regards, Citadines Kuta Beach Bali

3 out of 5

Just Nice swimming pool!

Looftop swimming pool was great view, but the others not so good. Not well cleaned room with smell. In the breakfast, the waffle was so awesome. Good compare to payment

Posted by on Aug 6, 2016

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Comment from Hotel Management

Sep 13, 2016 by Citadines Management

We have concerned on your comment and will definitely use it to improve our-self in the future. Thank you and looking forward for your next visit

5 out of 5

Excellent value

Pros: Location and price
Location: Kuta beach across the street.
Great location. Beautiful view of Kuta beach from pool and rooftop bar. Breakfast was excellent. Very good value.

Posted by on Mar 23, 2015

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Comment from Hotel Management

Mar 25, 2015 by Bernard

Dear Valued Guest We thank you for choosing to stay with us at Citadines Kuta Beach Bali during your recent trip to Bali. We are delighted to hear that you enjoyed our facilities and services, especially our rooftop infinity pool, Sea Sky Bar and Restaurant and our buffet breakfast. Feedback such as yours serves to encourage and motivate the team do strive to do even better. We thank you once again for your support and we at Citadines Kuta Beach Bali look forward to welcoming you back to your “home away from home” in the near future. Warmest Regards Bernard Siew

About the Citadines Kuta Beach Bali

Location Jalan Pantai Kuta, Badung, Kuta,

Renovations + Closures

In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.

Property Features

Citadines Kuta Beach Bali offers its guests an outdoor pool and a fitness center. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. A business center and a meeting room are available. There are 2 meeting rooms available. A rooftop terrace, spa services, and tour/ticket assistance are also featured at the luxury Citadines Kuta Beach Bali. An airport shuttle (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 3.5-star Kuta hotel.

  • 194 guestrooms or units
  • 5 levels
  • 2 dining venues
  • Bar or lounge
  • Coffee shop
  • Terrace on the roof
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free valet parking , Parking (limited spaces)

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free valet parking

Room Amenities

Citadines Kuta Beach Bali offers 194 air-conditioned accommodations with minibars and safes. LED televisions come with premium cable channels. Bathrooms include showers, slippers, complimentary toiletries, and hair dryers. This Kuta hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Minibar
  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Wardrobe or closet

Food & Drink

Citadines Kuta Beach Bali has 2 restaurants on site.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms and couples treatment room(s). Services include hot stone massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and reflexology.

  • Hot stone massage
  • Number of treatment rooms 1
  • Couples treatment rooms
  • Reflexology
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 17

Special check-in instructions:

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Citadines Kuta Beach Bali

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted.

  • One child stays free
  • Debit cards not accepted
  • UnionPay
  • Staffed front desk
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Service animals not allowed

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: IDR 242000.00 per vehicle (one way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Citadines Kuta Beach Bali Aparthotel
  • Citadines Bali Aparthotel
  • Citadines Kuta Beach Bali
  • Citadines Bali
  • Citadines Kuta Beach Bali Kuta
  • Citadines Kuta Beach Bali Hotel
  • Citadines Kuta Beach Bali Hotel Kuta

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.