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"Common room restrooms were not cleaned enough. Dirty most of the time. The room had absolutely no space to store clothes with the exception of a sma ... " More

By a verified traveler on Mon 10 Aug 2015

Hotel Description

5-star beach hotel near Kuta Beach

Seaside stay

Within a 10-minute walk of this Downtown Kuta hotel, you'll find Kuta Beach and Kuta Square. Tuban Beach and Legian Beach are also within 2 miles (3 km).

Luxury amenities

This smoke-free hotel features free water park access, a full-service spa, and 4 restaurants. There's fun for all ages with a children's club and a children's pool, and families will appreciate the onsite laundry facilities. Enjoy the outdoor pool and perks like free self parking and free WiFi.

Soaking tubs, free WiFi

Boasting deep soaking bathtubs, the 418 guestrooms also offer free WiFi and 24-hour room service. LED TVs come with satellite channels, and other amenities include minibars and rainfall showerheads.

Deluxe Room Special Rate

Bed Count 1 King Bed Maximum Occupancy 4 Max
$47* Per night/room Aug 8 - Aug 9

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

Luxury Kids Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Rock Star Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe premium

Bed Count 1 King Bed Maximum Occupancy 4 Max

Loft Room

Bed Count 3 Queen Beds Maximum Occupancy 6 Max

Hard Rock Hotel Bali ratings based on 2 Verified Reviews

Review Summary
2.5 out of 5 2.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 2.0 out of 5.0
Hotel condition 2.0 out of 5.0

Guest reviews for Hard Rock Hotel Bali

Everyone (2)
2 out of 5

Disappointing

We had to move to three different rooms. After purchasing an upgrade (Royalty) we had to report a malfunctioning toilet for three days without it ever being repaired. We also had problems in the kids-club. When talking to the staff AND the manager we only got a "We are sorry!" Nothing else! New Year's Eve dinner was terrible! Hard Rock points are not redeemable or collectible. Not worth the cost!

Posted by , from New York on Jan 9, 2016

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3 out of 5

Hard Rock Hotel - Kuta, Bali

Common room restrooms were not cleaned enough. Dirty most of the time. The room had absolutely no space to store clothes with the exception of a small hanging rod. So we had to live out of suitcases scattered along the floor for 2 weeks. Not even enough floor space for 3 suitcases.

Posted by , from Chicago, Illinois on Aug 10, 2015

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Renovations + Closures

In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.

Property Features

Hard Rock Hotel Bali offers its guests a full-service spa, a complimentary water park, and a waterslide. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a swim-up bar and a bar/lounge. WiFi is free in public spaces. An outdoor pool, a children's pool, and a spa tub are also featured at the luxury Hard Rock Hotel Bali. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available. This 5-star Kuta hotel is smoke free.

  • 418 guestrooms or units
  • 4 levels
  • 6 buildings
  • 4 dining venues
  • Built in 1998
  • Karaoke
  • Bar by the pool
  • Swim-up bar
  • Bar or lounge
  • Coffee shop
  • Deli
  • Kid's club (surcharge)
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free water park access
  • Outdoor pool
  • Children's pool
  • Waterslide
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Ngurah Rai Intl. Airport (DPS) (11 km / 6.8 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Hard Rock Hotel Bali offers 418 air-conditioned accommodations with minibars and espresso makers. 42-inch LED televisions come with satellite channels. Bathrooms include shower/tub combinations with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and safes. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is provided daily.

  • Separate bedroom
  • Deep soaking tub
  • Minibar
  • In-room dining (24 hours)
  • LED television
  • Satellite channels
  • Espresso maker
  • Electric kettle
  • Shower and tub combination
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

Jamie Oliver Kitchen - This restaurant specializes in Italian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.

Starz Diner - This restaurant specializes in Asian cuisine. Open daily.

Splash Bistro - This bistro specializes in Mediterranean cuisine. Open daily.

Hard Rock Cafe - This bar specializes in American cuisine. Open daily.

24-hour room service is available.

Nearby Activities

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a complimentary water park, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Rock climbing on site
  • Beach volleyball on site

Spa Services

Rock Spa has 4 treatment rooms including rooms for couples. Services include hot stone massages, facials, body scrubs, and body treatments. A variety of treatment therapies are provided, including reflexology.

The spa is open daily.

  • Hot stone massage
  • Number of treatment rooms 4
  • Couples treatment rooms
  • Reflexology
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 17

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards, debit cards, and cash.

For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

  • UnionPay
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 2
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • New Year's Eve (31 December) Gala Dinner per adult: IDR 2250000
  • New Year's Eve (31 December) Gala Dinner per child: IDR 1125000 (from 4 to 11 years old)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: IDR 175000 for adults and IDR 175000 for children (approximately)
  • Airport shuttle fee: IDR 260000 per vehicle (one-way, maximum occupancy 4)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Bali Hard Rock
  • Bali Hard Rock Hotel
  • Bali Hotel Hard Rock
  • Hard Rock Bali
  • Hard Rock Bali Hotel
  • Hard Rock Hotel Bali
  • Hotel Bali Hard Rock
  • Hotel Hard Rock Bali
  • Hard Rock Hotel Bali Kuta
  • Hard Rock Kuta
  • Hard Rock Bali Kuta
  • Hard Rock Hotel Bali Kuta
  • Hard Rock Hotel Bali Hotel
  • Hard Rock Hotel Bali Hotel Kuta

You should know

  • Hard Rock Hotel Bali offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details.
  • Pool access available from 8 AM to 9 AM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.