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"The costumer service " More

By a verified traveler on Mon 10 May 2021

Hotel Description

3.5-star beachfront property with 2 outdoor pools

On the beach

Stay at this Saint-Marc property and you'll be within 2 miles (3 km) of Ogier- Fombrun Museum and 6 miles (10 km) of Guahaba Museum. Place Publique is within 16 miles (25 km) and Fort Delpeche is within 20 miles (32 km).

All-inclusive

This all-inclusive property features a full-service spa, a nightclub, and 3 restaurants. Enjoy a day at the beach kayaking, or relax with sun loungers. There's fun for all ages with a free kid's club and mini golf, and free childcare is an added bonus.

WiFi, flat-screen TVs

In addition to flat-screen TVs with cable channels, the 408 guestrooms offer WiFi and balconies or patios. Free bottled water, showers, and phones are also available.

Standard Room

Bed Count 1 King Bed Maximum Occupancy 3 Max
$175* Per night/room May 17 - May 18

Royal Decameron Indigo - All Inclusive ratings based on 7 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Royal Decameron Indigo - All Inclusive

Everyone (5) Couples (1) Family (1)
5 out of 5
The costumer service

Posted by on May 10, 2021

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1 out of 5
The bathroom is for animal not made for human being, the food too salty , poor service not recommend at all just came from Haiti I’m talking about I’m gonna post some nasty pictures of their bathrooms omg I can’t believe the Cameron was like a hat

Posted by on Feb 17, 2020

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Comment from Hotel Management

Feb 27, 2020 by Fernando Garcia

Dear Guest, Greetings ! Thank you for choosing Hotel Royal Decameron Indigo Beach resort and SPA while visiting Haiti, our main goal is our guests satisfaction and I am afraid we fell short to achieve it during your visit. please accept our sincere apologies for during you stay,Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent these issues you mentioned from occurring in the future. once again please receive our deepest apologies for any inconvenience and we hope to have you back with us in the near future to host you brilliantly as you deserve. best regards

5 out of 5

Posted by on Jan 14, 2020

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Comment from Hotel Management

Jan 24, 2020 by Fernando Garcia

Dear Guest, Greetings ! Thank you for taking out time to share the valuable feedback of your stay at our property. We are delighted to learn that you had a memorable stay with us. It is so inspiring for us to see that our guests have had a beautiful stay which in itself is the biggest recognition for all the efforts we put in. We have shared your wonderful feedback with the whole team. The team looks forward to your return soon again to what we hope is now your home whenever you’re in the city. Kind regards,

3 out of 5
Wrong bed in the room. Toilet drain clogged. The wait to get room was ridiculous!

Posted by on Apr 19, 2019

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Comment from Hotel Management

Apr 22, 2019 by Fernando Garcia

Dear Guest Greetings ! Thank you for taking out time to share the valuable feedback of your stay at our property. We are delighted to learn that you had a memorable stay with us. It is so inspiring for us to see that our guests have had a beautiful stay which in itself is the biggest recognition for all the efforts we put in. We have shared your wonderful feedback with the whole team. The team looks forward to your return soon again to what we hope is now your home whenever you’re in the city. Kind regards

5 out of 5
Beautiful area on the ocean. Good food, great vacation spot!

Posted by on Dec 21, 2018

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Comment from Hotel Management

Dec 21, 2018 by Fernando Garcia

Hello Thank you for staying with us . we are looking forward for next visit .

4 out of 5

I really like the shows.

I really enjoyed my self. From the start of the day thru the night there’s always something going on.

Posted by , from boston on May 21, 2018

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Comment from Hotel Management

May 21, 2018 by DG

Thank you We really enjoyed having you also.

4 out of 5
My stay was well enjoyable, the greatest think happened to me was my wife excitement about the natural beauty of the place , the entertainment at dinner time . She call and invite all her friends ,family members to come over for a week vacation .

Posted by , from Boston U S A on Apr 23, 2018

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Comment from Hotel Management

Apr 25, 2018 by GM

We thank you Mr. Gabowski for choosing Decameron and are glad to hear you had a great time please let us know in advance of your return.

About the Royal Decameron Indigo - All Inclusive

Location Route Nationale #1, Km 78, Saint-Marc,

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included

Entertainment

  • Onsite entertainment and activities

Not included

  • Gratuities

  • Onsite entertainment and activities included
  • A la carte dining included
  • Additional gratuities accepted
  • All onsite activities, and facilities and equipment included
  • Airport transfers not included
  • Gratuities not included
  • All meals included

Property Features

Royal Decameron Indigo - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Royal Decameron Indigo - All Inclusive offers its guests a full-service spa, 2 outdoor swimming pools, outdoor tennis courts, and a health club. There are 3 restaurants on site. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 4 bars/lounges. A children's pool, a nightclub, and a spa tub are also featured at the family-friendly Royal Decameron Indigo - All Inclusive. An airport shuttle (available 24 hours) is available for a fee. Smoking is allowed in designated areas at this 3.5-star Saint-Marc property.

  • 408 guestrooms or units
  • 3 levels
  • 6 buildings
  • 3 dining venues
  • 2 bars by the pool
  • 4 bars or lounges
  • Built in 1990
  • Nightclub
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Garden
  • Gift shop
  • Bellhop
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Supervised childcare/activities (free)
  • Outdoor tennis courts - 2
  • Children's club (free)
  • Miniature golf on site
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Parking

Limited onsite parking

Transport

  • Airport: Port-au-Prince (PAP-Toussaint Louverture Intl.) (71.9 km / 44.7 mi)
  • Property shuttles: Airport shuttle

Room Amenities

Royal Decameron Indigo - All Inclusive offers 408 air-conditioned accommodations with complimentary bottled water and complimentary toiletries. Rooms open to balconies or patios. Flat-screen televisions come with cable channels. Bathrooms include showers. In-room wireless Internet access is available for a surcharge. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Private balcony or patio
  • Flat-screen television
  • Cable channels
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Safe (surcharge)
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Royal Decameron Indigo - All Inclusive has 3 restaurants on site.

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a health club, and a spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Miniature golf on site
  • Sailing on site
  • Basketball on site
  • Volleyball on site
  • Beach volleyball on site
  • Kayaking on site
  • Windsurfing on site
  • Scuba diving nearby

Spa Services

Guests can indulge in a pampering treatment at the property's full-service spa. Services include facials, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a spa tub.

The spa is open daily. Guests under 3 years old are not allowed in the spa.

  • Spa tub in spa
  • Minimum age to access spa is 3
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property offers roundtrip ground transportation for a surcharge, payable at check-in. Guests must contact the property by email at least 72 hours in advance to request this service.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 20.00 per day (rates may vary)
  • Airport shuttle fee: USD 75.00 per person (roundtrip)
  • Airport shuttle fee per child: USD 75.00 (roundtrip), (from 3 to 11 years old)
  • In-room safe fee: USD 3.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Royal Decameron Indigo All Inclusive Montrouis
  • Club Indigo Hotel
  • Club Indigo Hotel Montrouis
  • Club Indigo Montrouis
  • Indigo Club
  • Royal Decameron Indigo Beach Resort All Inclusive Montrouis
  • Royal Decameron Indigo Beach Resort All Inclusive
  • Royal Decameron Indigo Beach Montrouis
  • Royal Decameron Indigo All Inclusive
  • Royal Decameron Indigo Montrouis
  • Royal Decameron Indigo
  • Royal Decameron Indigo All Inclusive All-inclusive property
  • Club Indigo
  • Royal cameron Ingo Inclusive
  • Royal Decameron Indigo - All Inclusive Saint-Marc
  • Royal Decameron Indigo All Inclusive All-inclusive property
  • Royal Decameron Indigo All Inclusive Saint-Marc
  • Royal Decameron Indigo All Inclusive
  • Royal Decameron Indigo - All Inclusive All-inclusive property
  • All-inclusive property Royal Decameron Indigo - All Inclusive
  • Royal Decameron Indigo - All Inclusive Saint-Marc
  • Royal Decameron Indigo Beach Resort All Inclusive
  • Club Indigo

You should know

  • Royal Decameron Indigo - All Inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.