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4.3 out of 5

"Very pleasantly surprised. Beautifully maintained property. Very clean, modern, pleasant and designed very well to take advantage of its location. Wou ... " More

By a verified traveler on Wed 12 Feb 2020

Hotel Description

Family-friendly 3.5-star hotel near Kalambu Hot Springs

In La Fortuna

Within 2 miles (3 km) of this well-placed hotel, you'll find Arenal Volcano National Park and Kalambu Hot Springs. Arenal Volcano and Ecotermales Fortuna are also within 2 miles (3 km).

Full-service spa, dining

This smoke-free hotel features a full-service spa, hot springs, and a nightclub. There's fun for all ages with a children's pool and a waterslide, and families will appreciate the onsite laundry facilities. Enjoy the 11 outdoor pools and free perks like buffet breakfast and free self parking.

Plasma TVs

The 96 guestrooms offer plasma TVs with cable channels, along with room service and hair dryers. Safes, showers, and free toiletries are also available.

Standard Room, Accessible, Mountain View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$83* Per night/room Aug 21 - Aug 22

Superior Room, Mountain View

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Hotel Los Lagos Spa & Resort ratings based on 13 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hotel Los Lagos Spa & Resort

Everyone (5) Couples (1) Family (5)
4 out of 5

Posted by on Mar 13, 2020

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Comment from Hotel Management

Mar 13, 2020 by Reservas

¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.

5 out of 5
Very pleasantly surprised. Beautifully maintained property. Very clean, modern, pleasant and designed very well to take advantage of its location. Would definitely come back when in Fortuna again.

Posted by , from Rochester, NY on Feb 12, 2020

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Comment from Hotel Management

Feb 13, 2020 by Reservas

Thanks for staying with us. We appreciate your feedback!

3 out of 5
Booked a room with 2 queen beds but only got 1. They were ok to move us but we had already spread out so we just stayed in the 1 bed room. The 1 bed rooms have a better view too. Grand kids liked the slides and pools. If you have a car be sure to drive up the back road.

Posted by on Jan 28, 2020

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Comment from Hotel Management

Jan 28, 2020 by Reservas

¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.

4 out of 5
The sheets in our room hadn't been changed and had blood spots on them😝

Posted by on Jan 13, 2020

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Comment from Hotel Management

Jan 13, 2020 by Reservas

¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.

5 out of 5
Nice property right in the foothills of the Arenal volcano

Posted by on Jan 6, 2020

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Comment from Hotel Management

Jan 6, 2020 by Reservas

Thanks for staying with us. We appreciate your feedback!

5 out of 5
Having a swim up wet bar with a volcano looming the background is just unreal! Everyone in town agrees it is a great place to stay too. There are excursions onsite but I do encourage you too look offsite as well. Overall, amazing!

Posted by , from Savannah on Dec 24, 2019

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Comment from Hotel Management

Dec 26, 2019 by Reservas

Thanks for staying with us. We appreciate your feedback!

4 out of 5
The rooms and amenities were great, and the scenery is unbeatable. Los Lagos is very close to La Fortuna, which has many great places to eat and shop. It's worth noting that the wifi is restricted to common areas only, mainly the lobby and restaurant. I had to plan a split booking across consecutive days in the same room, and discovered my key cards expired halfway through and I had to go through the checkin procedure a 2nd time, which was annoying. However I would certainly consider Los Lagos the next ti.e I'm in the La Fortuna area.

Posted by on Oct 30, 2019

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Comment from Hotel Management

Nov 2, 2019 by Reservas

¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.

4 out of 5
I really like the hot springs and the breakfast. My one complaint was the refrigerator in the room kept making sort of an explosive or popping sound that was disturbing. Another complaint that might be out of their control is the transportation arrangement. They arranged the transfer to the hotel and it was without problems and on time. However, transfer back to the capital was a nightmare. The company, Grayline, added 2 and a half hours to our trip so it took us double the time to get back. This was done without notice or consent.

Posted by on Aug 22, 2019

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Comment from Hotel Management

Aug 22, 2019 by Reservas

Thanks for staying with us. We appreciate your feedback!

4 out of 5
Thin walls. Only 2 bath towels in restroom. Pool and hot springs are awesome!

Posted by on Jul 4, 2019

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Comment from Hotel Management

Jul 7, 2019 by Reservas

¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.

5 out of 5
Amazing place with a great staff. The only rude person we met was the young lady in charge of towels on our first and second day there. Beautiful place! Great pools and slides. Kids loved it. Highly recommend it.

Posted by on Apr 8, 2019

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Comment from Hotel Management

Apr 8, 2019 by Reservas

Thanks for staying with us. We appreciate your feedback!

Property Features

As a guest of Hotel Los Lagos Spa & Resort, you'll find a full-service spa, hot springs, and 11 outdoor swimming pools. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. Public spaces have free WiFi. You'll find a business center on site. Event space at this hotel measures 5382 square feet (500 square meters) and includes conference space. An indoor pool, a children's pool, and a nightclub are also featured at the family-friendly Hotel Los Lagos Spa & Resort. A roundtrip airport shuttle and an area shuttle are available for a fee. Free self parking is available. This 3.5-star La Fortuna hotel is smoke free.

  • 96 guestrooms or units
  • 5382 sq ft of conference space
  • 500 sq m of conference space
  • Buffet breakfast (free)
  • Dining venue
  • Nightclub
  • Bar by the pool
  • Bar or lounge
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Self-service laundry
  • Front desk (limited hours)
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • Garden
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 11
  • Indoor pool
  • Children's pool
  • Waterslide
  • Free WiFi
  • Laundry facilities

Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Juan Santamaria Intl. Airport (SJO) (117.4 km / 73 mi)
  • Property shuttles: Airport shuttle and area shuttle
  • Parking: Free self parking

Room Amenities

Hotel Los Lagos Spa & Resort offers 96 air-conditioned accommodations with safes and hair dryers. Plasma televisions come with cable channels. Bathrooms include showers and complimentary toiletries. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Plasma television
  • Cable channels
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 6:30 AM to 9:30 AM.

Las Palmas - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Room service (during limited hours) is available.

Nearby Activities

11 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a waterslide and a spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Ziplining on site
  • Hiking/biking trails on site
  • Horse riding/rental on site
  • Hot springs on site

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa, Fangus. Services include deep-tissue massages, facials, and manicures and pedicures. A variety of treatment therapies are provided, including reflexology.

  • Deep tissue massage
  • Reflexology
  • Manicures and pedicures
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 6:00 AM - 10 PM. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 6:00 AM - 10 PM.
Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Safety features at this property include a fire extinguisher, a security system, and a first aid kit

This property advises that enhanced cleaning and guest safety measures are currently in place

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F

Personal protective equipment, including masks and gloves, will be available to guests

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer

Contactless check-in and contactless check-out are available

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service

Each guestroom is kept vacant for a minimum of 24 hours between bookings

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. For guests' safety, the property includes a fire extinguisher, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitization practices of any association
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guest stays 24 hours

Hotel Names

  • Hotel Los Lagos Spa & Resort
  • Hotel Los Lagos Spa & Resort Fortuna
  • Los Lagos Spa
  • Los Lagos Spa Fortuna
  • Hotel Los Lagos Spa Resort La Fortuna
  • Hotel Los Lagos Spa Resort
  • Los Lagos Spa La Fortuna
  • Los Lagos Hotel Spa And Resort
  • Los Lagos Spa & La Fortuna
  • Hotel Los Lagos Spa & Resort Hotel
  • Hotel Los Lagos Spa & Resort La Fortuna
  • Hotel Los Lagos Spa & Resort Hotel La Fortuna
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.