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4.6 out of 5

"The Ritz in Maui was so relaxing and beautiful. The staff attentive and always so nice! I didn’t run in to one cranky person. It was so hard to leave ... " More

By a verified traveler on Sat 18 Aug 2018

Hotel Description

5-star beach resort near D.T. Fleming Beach Park

Steps from the beach

You'll find D.T. Fleming Beach Park and Kapalua Beach within 2 miles (3 km) of this Lahaina resort. Napili Bay and Kapalua Golf Club Plantation Course are also within 2 miles (3 km).

18-hole golf course

This luxury resort features a golf course, a full-service spa, and 6 restaurants. Enjoy beachfront dining and relax with beach cabanas and sun loungers. Bring the family and enjoy the children's pool, playground, and kid-friendly dining.

Soaking tubs, free WiFi

Boasting deep soaking bathtubs, the 463 guestrooms also offer free WiFi and furnished lanais. Other amenities include iPod docks, 24-hour room service, and LCD TVs with cable channels.

Room, Terrace, Courtyard View

Bed Count 1 King Bed Maximum Occupancy 4 Max
$409* Per night/room Dec 16 - Dec 17

Suite, 2 Bedrooms, Garden View (Residential)

Bed Count 1 King Bed Maximum Occupancy 6 Max

Suite, 1 Bedroom, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, Resort View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 2 Bedrooms, Ocean View (Residential)

Bed Count 1 King Bed Maximum Occupancy 6 Max

Suite, 2 Bedrooms, Oceanfront (Residential)

Bed Count 1 King Bed Maximum Occupancy 6 Max

The Ritz-Carlton, Kapalua ratings based on 132 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for The Ritz-Carlton, Kapalua

Everyone (23) Couples (4) Family (3)
5 out of 5

Posted by on Dec 9, 2019

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5 out of 5
Amazing! There is simply no other place to stay in Maui in my opinion. I was impressed by the hospitality of everyone on site. Just amazing and world class!

Posted by , from Denver, Colorado on Sep 23, 2019

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5 out of 5
The hotel is beautiful, definitely Ritz quality. The kitchen was great, we were able to have private meals when we wanted, like coffee in my robe, perfect. We thoroughly enjoyed our honeymoon.

Posted by on Sep 16, 2019

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5 out of 5
Liked location, staff, view, and ambiance. Distance to beach was a bit far.

Posted by on Sep 16, 2019

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1 out of 5
Never have I felt more ripped off. I booked 2 rooms, 6 days, $1200 deposit for each room. I check in and have $2400 in deposits on my credit card. The staff assumes that you're supposed to know to rent a car. Because if you don't, you get ripped off for hotel meals. Hawaii is beautiful, but over a hour ride from the airport and horrible staff, I will never come back. I'm really disappointed with this hotel chain. Really disappointed in travelocity.

Posted by on Jul 7, 2019

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Comment from Hotel Management

Jul 8, 2019 by The Ritz-Carlton, Kapalua

Aloha and mahalo for sharing your concerns. We sincerely apologize that this was your experience as this is certainly not typical of our resort. If you would like to discuss your stay in greater detail, please contact us at your convenience.

5 out of 5
The property is a wonderful place to get away from the "hustle and bustle" of life! The staff is outstanding and made our visit memorable!

Posted by on Jun 28, 2019

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5 out of 5
Amazing property in Kapalua with great service and amenities! Recommend walking the Kapalua coastal trail for sunset for a beautiful stroll and views right by the hotel or Kapalua Bay for a beach day to get away from the hustle and bustle of the hotel.

Posted by , from Denver on Jun 17, 2019

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Comment from Hotel Management

Jul 8, 2019 by The Ritz-Carlton, Kapalua

Aloha Chris and mahalo for sharing your experience! We are so pleased to see you enjoyed Kapalua and must agree the Coastal Trail and Kapalua Bay are a must see. Thank you again and we hope to have the opportunity to welcome you back in the near future.

2 out of 5

Posted by on Apr 21, 2019

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Comment from Hotel Management

Apr 23, 2019 by The Ritz-Carlton, Kapalua

We are disappointed to see that your stay did not exceed your expectations and hope you will consider us again for a future visit so that we may have another opportunity to restore your faith in our resort.

5 out of 5
The resort in general was really great. The staff went out of their way to help you. I felt like they knew I existed. Food was very expensive, breakfast was 35.00, and had me buy food off property but other than that it was an expirence to remember.

Posted by on Jan 17, 2019

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Comment from Hotel Management

Jan 28, 2019 by The Ritz-Carlton, Kapalua

Aloha Dave and mahalo for taking the time to share your experience. We are delighted to see that you had a great stay overall and enjoyed the world-class service provided by our Ladies and Gentlemen. It was a pleasure to have you as our guest and hope to see you again soon.

5 out of 5
Oh my gosh!!!! I wanted to cry when I had to check out!!! I can’t say enough about how amazing EVERYONE is at this hotel.

Posted by , from Oregon on Sep 14, 2018

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Comment from Hotel Management

Sep 19, 2018 by The Ritz-Carlton, Kapalua

Aloha Kelly - we absolutely love reading reviews like yours! Mahalo for sharing and for your kind words - we will be sure to share this with all of our Ladies and Gentlemen. Thank you again and your ohana (family) at The Ritz-Carlton, Kapalua look forward to welcoming you back on your next visit to paradise!

About the The Ritz-Carlton, Kapalua

Location 1 Ritz Carlton Dr, Lahaina, HI 96761

Property Features

You'll be playing in the surf in no time with a free ride on the resort's complimentary beach shuttle. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with cabanas (surcharge). Summer fun is a breeze at The Ritz-Carlton, Kapalua, where you can play a round of golf at the golf course, cool off in one of the 3 outdoor swimming pools, and enjoy a treatment at the full-service spa. There are 6 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 3 bars/lounges, a beach bar, and a poolside bar. WiFi is free in public spaces. This Art Deco resort also offers a children's pool, an outdoor tennis court, and a 24-hour fitness center. For a fee, parking is available. Smoking is allowed in designated areas at this 5-star Lahaina resort.

  • 1 building
  • 463 guestrooms or units
  • 9 levels
  • 6 dining venues
  • 3 bars or lounges
  • 200000 sq ft of conference space
  • 18580 sq m of conference space
  • Built in 1992
  • Bar on the beach
  • Bar by the pool
  • Coffee shop
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Number of outdoor pools - 3
  • Children's pool
  • Free WiFi
  • Outdoor tennis court
  • Free area shuttle
  • Grocery/convenience store
  • Laundry facilities
  • Playground on site
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Kahului, HI (OGG) (53.4 km / 33.2 mi)
  • Train station: Lahaina Sugar Cane Train Kaanapali Landing Station (8.4 km / 5.2 mi)
  • Property shuttles: Free area shuttle within 2 mi and beach shuttle
  • Parking: Valet parking available for a surcharge

Room Amenities

The Ritz-Carlton, Kapalua offers 463 air-conditioned accommodations with iPod docking stations and DVD players. Rooms open to furnished lanais. Beds feature Egyptian cotton sheets and premium bedding. LCD televisions come with premium cable channels and pay movies. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. This Lahaina resort provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include laptop-compatible safes and espresso makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding. Renovation of all guestrooms was completed in January 2018.

  • Private lanai (furnished)
  • Deep soaking tub
  • IPod dock
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • DVD player
  • Espresso maker
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Separate shower and tub
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11 AM.

The Banyan Tree - This poolside restaurant specializes in seafood and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered.

Kai Cafe - This café serves breakfast, lunch, and light fare. Open daily.

Burger Shack - This beach family restaurant specializes in American cuisine and serves lunch and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered. Open daily.

'Ai 'Ono Tacos + Tequila - This poolside café specializes in American cuisine and serves lunch and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.

Alaloa Lounge - Overlooking the ocean and pool, this lobby lounge specializes in American cuisine and serves dinner and light fare. A children's menu is available. Open daily.

Late night fare is available from 24-hour room service.

Nearby Activities

Guests can play rounds at the 18-hole golf course. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court, a spa tub, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Ecotours on site
  • Golfing nearby
  • Surfing/boogie boarding on site
  • Parasailing nearby
  • Kayaking on site
  • Yoga classes/instruction on site
  • Ziplining nearby
  • Pilates classes on site
  • Playground on site
  • Bicycle rentals nearby
  • Rowing or canoeing on site
  • Boat tours nearby
  • Basketball on site
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Sailing nearby
  • Scuba diving nearby

Spa Services

The Waihua Spa has 15 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

Guests under 15 years old are not allowed in the spa.

  • Number of treatment rooms 15
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Prenatal massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 15
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Noise-free guestrooms cannot be guaranteed.Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Noise-free guestrooms cannot be guaranteed.

  • Noise-free rooms not guaranteed
  • Only service animals are allowed
  • Debit cards not accepted
  • UnionPay
  • Tax ID - 234409

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 36.76 per accommodation, per night

The resort fee includes:

  • Pool access
  • Beach access
  • Fitness center access
  • Sporting facilities or equipment
  • Shuttle service
  • Internet access
  • Newspaper
  • Phone calls
  • In-room safe
  • In-room coffee
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 50 for adults and USD 25 for children (approximately)
  • Valet parking fee: USD 30.00 per day
  • Late check-out fee: USD 150 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Kapalua Ritz-Carlton
  • Ritz-Carlton Hotel Kapalua
  • Ritz-Carlton Kapalua Resort Lahaina
  • Ritz-Carlton Kapalua Hotel
  • Ritz-Carlton Kapalua Lahaina
  • The Ritz Carlton Kapalua
  • The Ritz Carlton, Kapalua
  • The Ritz-Carlton, Kapalua Resort
  • The Ritz-Carlton, Kapalua Lahaina
  • The Ritz-Carlton, Kapalua Resort Lahaina

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Awards & Affiliations

  • The Ritz-Carlton, Kapalua is listed in the 2017 Condé Nast Traveler Top 100 List.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.