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4.7 out of 5

"This resort is paradise. The grounds are gorgeous--lush greenery against the blue of the ocean with colorful flowers. It couldn't be more beautiful. ... " More

By a verified traveler on Sun 29 Dec 2019

Hotel Description

5-star beach resort near Kapalua Beach

Walk to the beach

You'll find Napili Bay and Kapalua Beach within 2 miles (3 km) of this Lahaina resort. Kapalua Golf Club Plantation Course and Honolua Bay are also within 3 miles (5 km).

18-hole golf course

This luxury resort features a golf course, a full-service spa, and 6 restaurants. Enjoy beachfront dining and relax with beach cabanas and sun loungers. There's fun for all ages with a children's pool and a playground, and families will appreciate the onsite laundry facilities.

Soaking tubs, free WiFi

Boasting deep soaking bathtubs, the 463 guestrooms also offer free WiFi and furnished lanais. Other amenities include pillowtop beds, iPod docks, and Smart TVs with cable channels.

Suite, 1 Bedroom, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, Non Smoking, Resort View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Club Suite, 1 Bedroom, Non Smoking (Club Level)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, Terrace, View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Club Room, 1 King Bed, Non Smoking, Ocean View (Complimentary Food&Beverage in Lounge)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 Bedroom, Non Smoking, Oceanfront (Residential)

Bed Count 1 King Bed Maximum Occupancy 4 Max

The Ritz-Carlton, Kapalua ratings based on 31 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for The Ritz-Carlton, Kapalua

Everyone (23) Couples (4) Family (4)
5 out of 5
This resort is paradise. The grounds are gorgeous--lush greenery against the blue of the ocean with colorful flowers. It couldn't be more beautiful. The pools were warm and there were enough of them so they never felt crowded. There was corn hole and shuffleboard too. The rooms were nice, but not glamorous. Beds were very comfortable, but the rollaway that my daughter slept on was not. It had a thin mattress and you could feel the springs when you laid on it. There were lots of convenient electrical outlets and places to plug in USB devices. The bathroom was very nice too. Our room had a balcony with an ocean view that was actually more than just a sliver of ocean. All of the restaurants were great, but there are not a lot of choices and the menus at the few restaurants there are were small and did not vary while we were there. It didn't really matter because we all found things we loved and just ordered those over and over. All the food is very fresh and delicious. We were there over Christmas and the resort had an excellent Christmas Feast buffet. The resort also had a great Christmas pool party in the early evenings. They had a suds maker that they ran near the pools to make "snow" while a DJ played music. It was very festive and fun, even for the adults. All of the staff we interacted with, down to the very last one, seemed dedicated to making our stay the best experience possible. They were always willing to help with anything we needed.

Posted by , from Los Angeles on Dec 29, 2019

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5 out of 5

Posted by on Dec 9, 2019

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5 out of 5
Amazing! There is simply no other place to stay in Maui in my opinion. I was impressed by the hospitality of everyone on site. Just amazing and world class!

Posted by , from Denver, Colorado on Sep 23, 2019

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5 out of 5
The hotel is beautiful, definitely Ritz quality. The kitchen was great, we were able to have private meals when we wanted, like coffee in my robe, perfect. We thoroughly enjoyed our honeymoon.

Posted by on Sep 16, 2019

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5 out of 5
Liked location, staff, view, and ambiance. Distance to beach was a bit far.

Posted by on Sep 16, 2019

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1 out of 5
Never have I felt more ripped off. I booked 2 rooms, 6 days, $1200 deposit for each room. I check in and have $2400 in deposits on my credit card. The staff assumes that you're supposed to know to rent a car. Because if you don't, you get ripped off for hotel meals. Hawaii is beautiful, but over a hour ride from the airport and horrible staff, I will never come back. I'm really disappointed with this hotel chain. Really disappointed in travelocity.

Posted by on Jul 7, 2019

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Comment from Hotel Management

Jul 8, 2019 by The Ritz-Carlton, Kapalua

Aloha and mahalo for sharing your concerns. We sincerely apologize that this was your experience as this is certainly not typical of our resort. If you would like to discuss your stay in greater detail, please contact us at your convenience.

5 out of 5
The property is a wonderful place to get away from the "hustle and bustle" of life! The staff is outstanding and made our visit memorable!

Posted by on Jun 28, 2019

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5 out of 5
Amazing property in Kapalua with great service and amenities! Recommend walking the Kapalua coastal trail for sunset for a beautiful stroll and views right by the hotel or Kapalua Bay for a beach day to get away from the hustle and bustle of the hotel.

Posted by , from Denver on Jun 17, 2019

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Comment from Hotel Management

Jul 8, 2019 by The Ritz-Carlton, Kapalua

Aloha Chris and mahalo for sharing your experience! We are so pleased to see you enjoyed Kapalua and must agree the Coastal Trail and Kapalua Bay are a must see. Thank you again and we hope to have the opportunity to welcome you back in the near future.

2 out of 5

Posted by on Apr 21, 2019

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Comment from Hotel Management

Apr 23, 2019 by The Ritz-Carlton, Kapalua

We are disappointed to see that your stay did not exceed your expectations and hope you will consider us again for a future visit so that we may have another opportunity to restore your faith in our resort.

5 out of 5
The resort in general was really great. The staff went out of their way to help you. I felt like they knew I existed. Food was very expensive, breakfast was 35.00, and had me buy food off property but other than that it was an expirence to remember.

Posted by on Jan 17, 2019

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Comment from Hotel Management

Jan 28, 2019 by The Ritz-Carlton, Kapalua

Aloha Dave and mahalo for taking the time to share your experience. We are delighted to see that you had a great stay overall and enjoyed the world-class service provided by our Ladies and Gentlemen. It was a pleasure to have you as our guest and hope to see you again soon.

About the The Ritz-Carlton, Kapalua

Location 1 Ritz-Carlton Drive, Lahaina, HI 96761

Renovations + Closures

This property is closed from March 24 2020 to November 16 2020 (dates subject to change).

Property Features

For a free ride to the surf and sand, catch the resort's complimentary beach shuttle. Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with cabanas (surcharge) and umbrellas. Summer fun is a breeze at The Ritz-Carlton, Kapalua, where you can play a round of golf at the golf course, cool off in one of the 3 outdoor swimming pools, and enjoy a treatment at the full-service spa. There are 6 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 3 bars/lounges, a beach bar, and a poolside bar. Public spaces have free WiFi. This Art Deco resort also offers a children's pool, outdoor tennis courts, and a 24-hour fitness center. For a fee, parking is available. Smoking is allowed in designated areas at this 5-star Lahaina resort.

  • 1 building
  • 463 guestrooms or units
  • 9 levels
  • 6 dining venues
  • 3 bars or lounges
  • 200000 sq ft of conference space
  • 18580 sq m of conference space
  • Built in 1992
  • Bar on the beach
  • Bar by the pool
  • Coffee shop
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Number of outdoor pools - 3
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 2
  • Free area shuttle
  • Grocery/convenience store
  • Laundry facilities
  • Playground on site
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Kahului, HI Airport (OGG) (53.6 km / 33.3 mi)
  • Property shuttles: Free area shuttle within 2 mi and beach shuttle
  • Parking: Valet parking available for a surcharge

Room Amenities

The Ritz-Carlton, Kapalua offers 463 air-conditioned accommodations with iPod docking stations and DVD players. Rooms open to furnished lanais. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. 65-inch Smart televisions come with premium cable channels, pay movies, and Netflix. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. This Lahaina resort provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include laptop-compatible safes and espresso makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding. Renovation of all guestrooms was completed in January 2018.

  • Private lanai (furnished)
  • Pillowtop beds
  • Deep soaking tub
  • IPod dock
  • In-room dining (24 hours)
  • Smart television
  • Cable channels
  • Premium channels
  • Netflix
  • Movies for purchase
  • DVD player
  • Espresso maker
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Down blanket
  • Pillow options
  • Separate shower and tub
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11 AM.

The Banyan Tree - This poolside restaurant specializes in seafood and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered.

Kai Cafe - This café serves breakfast, lunch, and light fare. Open daily.

Burger Shack - This beach family restaurant specializes in American cuisine and serves lunch and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered. Open daily.

'Olu Cafe - This poolside café specializes in American cuisine and serves lunch and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered. Open daily.

Alaloa Lounge - Overlooking the ocean and pool, this lobby lounge specializes in American cuisine and serves lunch, dinner, and light fare. A children's menu is available. Happy hour is offered. Open daily.

Late night fare is available from 24-hour room service.

Nearby Activities

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including 2 outdoor tennis courts. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Ecotours on site
  • Golfing nearby
  • Surfing/boogie boarding on site
  • Parasailing nearby
  • Yoga classes/instruction on site
  • Ziplining nearby
  • Pilates classes on site
  • Horse riding nearby
  • Playground on site
  • Bicycle rentals nearby
  • Boat tours nearby
  • Fitness classes on site
  • Basketball on site
  • Surf lessons - nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby

Spa Services

The Waihua Spa has 15 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

Guests under 15 years old are not allowed in the spa.

  • Number of treatment rooms 15
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Prenatal massage
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 15
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices in meeting rooms
  • Assistive listening devices available
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Anyone traveling to Hawaii is required to have a government Safe Travels account and self-quarantine for 14 days. Beginning October 15, travelers who have proof of a negative COVID-19 test taken no more than 72 hours before arriving are exempt from quarantine.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Tax ID - 234409

This property accepts credit cards; cash is not accepted

Noise-free guestrooms cannot be guaranteed

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. The tax ID number is 234409. This property accepts credit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Guests are provided with hand sanitizer and masks are required in public areas.The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines.

  • One child stays free
  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • State tax ID - 234409

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 36.76 per accommodation, per night

The resort fee includes:

  • Pool access
  • Beach access
  • Fitness center access
  • Sporting facilities or equipment
  • Shuttle service
  • Internet access
  • Newspaper
  • Phone calls
  • In-room safe
  • In-room coffee
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 50 for adults and USD 25 for children (approximately)
  • Valet parking fee: USD 30.00 per day
  • Late check-out fee: USD 150 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Kapalua Ritz-Carlton
  • Ritz-Carlton Hotel Kapalua
  • Ritz-Carlton Kapalua Resort Lahaina
  • Ritz-Carlton Kapalua Hotel
  • Ritz-Carlton Kapalua Lahaina
  • The Ritz Carlton Kapalua
  • The Ritz Carlton, Kapalua
  • The Ritz-Carlton, Kapalua Resort
  • The Ritz-Carlton, Kapalua Lahaina
  • The Ritz-Carlton, Kapalua Resort Lahaina

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Awards & Affiliations

The Ritz-Carlton, Kapalua is listed in the 2017 Condé Nast Traveler Top 100 List.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.