- Liked: Cleanliness, amenities, property conditions & facilities
- Disliked: Staff & service
When first arriving at the property things seems nice. I had called when Made my reservation to inform them I had a dog with me. It would be me (6 months pregnant) And my 3 year old niece and a dog. So I knew it was going to be hard to juggle. After checking in I noticed they had put my room directly in front of a snack room. At first I thought this would be a positive. That quickly changed. Around 7 or 8pm I called the front desk and ask if anything could be done about the door slamming I was told no. I was also told the room is 24hours. At 11pm when I have a crying toddler and a barking dog I called back and offered some suggestions. Can a sign be put up asking for the door not to be slammed. At 12 or 1 I demanded the door be left open so I could get some rest. Why the hotel or front desk girl thought it would be a good idea to put a dog and a toddler in front of a door that slams ALL NIGHT LONG. I booked this room so I could spend time with my nieces and make my life easier while I was in lake forest. Instead I spent almost $200 to be kept up all night. After calling the hotel with my complaints I was offered a pet refund. A total of $25 was offered as a refund. Then asked me if I would be willing to return. $25 does NOT make up for an absolutely awful night. It’s an insult.