We ended up arriving after office closed, we called ahead of time and they advised of our room number and that the room would be left open with a light on and our room key in the room. We had no problems after we arrived. The only complaint would be that my daughter said her bed sunk toward the middle and wasn't comfortable. I had no problems with my bed.
Very suitable as a base of operations for summer hiking, even during the pandemic. Owners were present and very courteous. Room was comfortable and clean, and well-stocked, avoiding the need for room service during the 3-night stay. Plenty of conveniences open around the area, too.