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4.1 out of 5

"Really clean room!! Great for our family adventure. We would definitely stay here again. Highly recommended this hotel " More

By a verified traveler on Tue 15 Dec 2015

Hotel Description

Enjoy the indoor pool at this Saranac Lake hotel

On lake

Within a 15-minute walk of the hotel, you'll find Lake Flower and Pendragon Theatre. Saranac Laboratory Museum and Adirondack Artists Guild are also within 2 miles (3 km).

Renovated in 2016

A restaurant and an indoor pool are featured at this hotel. Traveling on business? Take advantage of the business center and free WiFi in public areas. Free parking, a terrace, and a garden are also offered.

WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 69 guestrooms also offer WiFi and flat-screen TVs with cable channels. Other amenities include premium bedding, rainfall showerheads, and coffee/tea makers.

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$93* Per night/room Feb 23 - Feb 24

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Ground Floor (Pet Friendly)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Ground Floor

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 4 Max

Best Western Saranac Lake ratings based on 24 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Best Western Saranac Lake

Everyone (6) Couples (4) Family (1)
4 out of 5
Good location The fabric on the arm rest on the couch was soiled/dirty

Posted by on Oct 3, 2019

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Comment from Hotel Management

Oct 12, 2019 by Heather L

Thank you for taking the time to do a review of our hotel. I am so sorry to see that your stay had a blemish on it! It is always the goal here to ensure that all of our guests are as happy and comfortable as possible during their time with us. We love sharing this area with everyone who comes to visit, and I sincerely hope that we get the chance to see you again here in the future! With Best Regards, Heather L Public Relations Liaison Best Western Saranac Lake

4 out of 5
Location was good, staff was pleasant and helpful. Facility layout is awkward, no breakfast accommodation on site. Would stay there again.

Posted by on Sep 7, 2019

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Comment from Hotel Management

Sep 9, 2019 by Kevin Murnane - GM

Thank you so much for staying with us here at the Best Western Saranac Lake good sir or madam. We appreciate you as a valued guest of ours and I want to also thank you for taking the time to review our property on Travelocity. I am pleased to see that you enjoyed your stay with us here for the most part and that you would come back and see us again. Please know that we are here for you and that we would love to have the opportunity to serve you again in the near future. The fall colors are absolutely breath-taking here in the Adirondacks. Thank you again good sir or madam. We appreciate you. Sincerely, Kevin Murnane General Manager Best Western Saranac Lake

5 out of 5
Easy access to restaurant next door. Best Western was clean and neat. Grounds kept up nicely.

Posted by on Aug 29, 2019

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Comment from Hotel Management

Aug 30, 2019 by Kevin Murnane - GM

Thank you so much for staying with us here at the Best Western Saranac Lake good sir or madam. We cannot thank you enough for this lovely 5/5 star review that you left for us on Travelocity. I am absolutely delighted to see that you did enjoy your stay here with us and that you noticed the efforts of our wonderful housekeeping and maintenance teams here at the Best Western Saranac Lake. I will pass your positive feedback along to them and I am sure that they will be very appreciative. Thank you again kind sir or madam and we sure do hope that we have the opportunity to serve you again in the future. Know that we are here for you. Until next time. Sincerely, Kevin Murnane General Manager Best Western Saranac Lake

4 out of 5
Many repairs seemed to be going on when we checked in. No breakfast. Room was clean, with a nice television.

Posted by on Aug 25, 2019

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Comment from Hotel Management

Aug 27, 2019 by Kevin Murnane - GM

Thank you so much for staying with us good sir or madam here at the Best Western Saranac Lake. We appreciate you, not only for your patronage, but also for taking the time to share your feedback with us. I am so glad that you noticed our attention to cleanliness and that we work hard as a team to implement necessary routine maintenance around the property. Although we do not have the continental here, we do have an awesome restaurant, McKenzie's Grille, enjoyed by hotel guests and locals alike. We do offer all of our valued guests a discount here as well. Please know that we are here for you and would love the opportunity to serve you again in the future. Thank you again good sir or madam. Sincerely, Kevin Murnane General Manager Best Western Saranac Lake

3 out of 5
The property is a bit dated and the room had a musty smell at first. However, the room was clean and comfortable.

Posted by , from Lexington on Jul 22, 2019

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Comment from Hotel Management

Jul 22, 2019 by Kevin Murnane - GM

We sure do appreciate you choosing to stay with us here at the Best Western Saranac Lake. Thank you for taking the time to review our property on Travelocity as well. Although I wish that we were able to make a better impact on you during your stay, I do understand your comments that some of our fixtures are more dated than some hotels and this is something that we are working to improve collectively as a property. Thank you for recognizing our cleanliness as this is definitely something we work hard to achieve across the board for all of our valued guests. Please give us the opportunity to serve you again in the future and allow us to hopefully improve your opinion of us by showing you how our service can shine above and beyond. Thank you again, BG, and we hope to see you again in the future. Sincerely, Kevin Murnane General Manager

5 out of 5
Loved sitting on the deck overlooking the pond in the evening. Breakfast with a similar view from their restaurant was relaxing. All staff very friendly

Posted by on Jul 18, 2019

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Comment from Hotel Management

Jul 18, 2019 by Kevin Murnane - General Manager

Thank you so much for staying with us good sir or madam. We are absolutely delighted to see that you enjoyed your stay enough to give us such a high score on Travelocity. I too, love sitting on the pool deck on a beautiful summer day and having a moment to relax in our serene setting. I am thrilled that you had friendly interactions with all of our staff members. We value and appreciate you here at the Best Western Saranac Lake and we sure do hope that we have the opportunity to serve you again in the near future. Sincerely, Kevin Murnane General Manager Best Western Saranac Lake

4 out of 5

Posted by on Jul 3, 2019

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Comment from Hotel Management

Jul 9, 2019 by Kevin Murnane - GM

Thank you so much for staying with us and for taking the time to review our property on Travelocity. We appreciate you as a valued guest of ours and we hope we have the opportunity to serve you again in the future. Know that we are always here for you. Thank you again good sir or madam. Until next time. Sincerely, Kevin Murnane General Manager Best Western Saranac Lake

4 out of 5

Super clean & great price

Really clean room!! Great for our family adventure. We would definitely stay here again. Highly recommended this hotel

Posted by , from buffalo, NY on Dec 15, 2015

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3 out of 5

Hotel OK...for a night

No baggage asst. offered No elevator Only power milk 4 coffee No shower caps or body lotion in rooms

Posted by on Sep 26, 2015

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5 out of 5

Great overnight stay

Pros: Everything, but especially the basket of fruit on the front desk and the nice "McKenzie Grill" next door which opens for breakfast at 6AM.
Cons: Nothing comes to mind.
Location: Everything one can do in the Adirondacks.
We arrived in the early evening and were greeted by the staff at the front desk. PLEASE NOTE THAT THE TRAVELOCITY WEBSITE IS CURRENTLY INCORRECT IS STATING THAT THIS HOTEL DOESN'T HAVE A FRONT DESK AND THAT CHECK-IN ARRANGEMENTS MUST BE MADE AHEAD OF TIME. We suspected as much and a quick phone call confirmed that they certainly do have one. We had a wonderful stay and the hotel is placed in a lovely setting on a pond across from Flower Lake and has a restaurant adjoining the parking lot. Our room was a very pleasant one, clean, well-lit, etc. Will certainly go back when in the area overnight.

Posted by , from Plattsburgh, NY on May 4, 2015

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Property Features

There's a restaurant on site. A computer station is on site and WiFi is free in public spaces. A business center and a meeting room are available. Event space at this hotel measures 988 square feet (92 square meters) and includes conference space. An indoor pool, a terrace, and barbecue grills are also featured at the business-friendly Best Western Saranac Lake. Self parking is free. A complete renovation of Best Western Saranac Lake was completed in October 2016. This Saranac Lake hotel is smoke free.

  • 1 building
  • 69 guestrooms or units
  • 2 levels
  • 988 sq ft of conference space
  • 92 sq m of conference space
  • Built in 1992
  • Dining venue
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Free long-term parking , Free self parking , Free RV, bus, truck parking

Transport

  • Airport: Saranac Lake, NY (SLK-Adirondack Regional) (13.9 km / 8.6 mi)
  • Parking: Free self parking, extended parking, and RV/bus/truck parking

Room Amenities

Best Western Saranac Lake offers 69 air-conditioned accommodations with safes and complimentary newspapers. Beds feature premium bedding. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, designer toiletries, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. 32-inch flat-screen televisions come with premium cable channels. Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower
  • Hydromassage showerhead
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6 AM to 1:00 PM.

McKenzies Grille - This restaurant specializes in American cuisine and serves breakfast and lunch.

Nearby Activities

Recreational amenities at the hotel include an indoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Sledding nearby
  • Snowboarding nearby
  • Ice skating nearby
  • Bicycle rentals nearby
  • Snow tubing nearby
  • Snowmobiling nearby
  • Hiking/biking trails nearby
  • Snowshoeing nearby
  • Snow sports gear
  • Downhill skiing nearby
  • Cross-country skiing nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15 per stay.
  • Free cribs (infant beds)!

Pets

  • Pets: USD 15 per accommodation, per day
  • Maximum 2 per room
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • No elevators
  • Debit cards
  • Number of children who can stay free - 4

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 1.75 and USD 14.95 for adults, USD 1.75 and USD 14.95 for children (approximately)
  • Fee for in-room wireless Internet: USD 0.01 per stay (rates may vary)
  • Pet fee: USD 15 per accommodation, per day
  • Late check-out fee: USD 50.00 (subject to availability)
  • Rollaway bed fee: USD 15 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Mountain
  • Best Western Mountain Inn
  • Best Western Mountain Lake
  • Best Western Mountain Lake Inn
  • Best Western Mountain Lake Inn Saranac Lake
  • Best Western Saranac Lake
  • Saranac Lake Best Western
  • Best Western Mountain Lake Saranac Lake
  • Best Western Mountain Lake Hotel Saranac Lake
  • Best Western Saranac Lake Hotel
  • Best Western Mountain Lake Hotel Saranac
  • Best Western Saranac Saranac
  • Best Western Saranac Lake Hotel
  • Best Western Saranac Lake Saranac Lake
  • Best Western Saranac Lake Hotel Saranac Lake

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.