I called ahead of time and told them I was going to be very late getting in as we had a family emergency I had to handle first. They said they would leave our key on the counter for us and I had also requested an extra air mattress for my daughter. When we got into our room at almost midnight her bed was all made up and ready for her. Thank you to the staff. I have been to other places where they leave the rollaway in a corner with all the bedding and we have to put it all together. This was a nice touch of being able to go right to sleep after 4 hours of driving and a long day!