I have never written a review on one of theses sites as I am easily pleased. However, this was not a good experience. The parking situation is a nightmare. The area to unload and load was always full. Parking is in municipal lot. Only space available was a 20 min walk. Took over an hr. To find a place and bring our luggage to room. The check in and out policy is ridiculous. You should be able to access room an hr. Before check in if the room is ready. Expensive for what it is. We paid over $400 and we would have been better off going to a motel for half the price. We come to lake placid all the time for ski races and biking. Thought we would change it up and try something new. Big mistake. I can’t imagine the situation if we had our ski gear. Customer service is not a priority!