The grounds are beautiful and the 2 bedroom suite we stayed in had everything you need for cooking and had plenty of towels.
Where it can improve:
1. When you check in the line is long. It was 3:45 PM and I was told the room was not ready. Check in is at 4PM so they gauranteed it would be ready by 4. It wasn't. I had to stand in a line on the side of the line to get the keys at 4 and when we got to the room they were still cleaning it.
2. They make you go talk to time share people in order to get your parking pass. You can say no of course to their offer of going to the presentation, but I do not think that having customers sit through that awkward moment after standing in line and when they have family waiting for them is good buisness.
3. Our heater was not working well and we needed more blankets. I tried calling the front desk several times and ended up having to walk to the front desk because no one would answer.
4. You do not get housekeeping like a traditional hotel but we did not know that. When I called I did reach someone this time and I asked for more trash bags and towels. They brought 1 bag and 2 towels...we had 6 people.
We were there for my daughter and she had fun, but it really could be a great place to stay with a few improvements.