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4.4 out of 5

"Great breakfast...excellent service " More

By a verified traveler on Sun 15 Aug 2021

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Hotel Description

Lancaster guestrooms with free WiFi

In Lancaster

At this Lancaster hotel, you'll be within 3 miles (5 km) of Sherman House Museum and 12 miles (20 km) of Chestnut Ridge Metro Park. Hocking Hills Canopy Tours and Hocking Hills Market are within 16 miles (25 km).

Free perks

This hotel features an indoor pool and a 24-hour gym. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Guests will appreciate freebies like full breakfast and free self parking.

Free Internet, refrigerators

The soundproofed guestrooms offer free WiFi, free wired Internet, and free local calls. Flat-screen TVs come with cable channels, and other amenities include refrigerators and microwaves.

Room, 1 King Bed, Accessible, Non Smoking (Mobility, Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$119* Per night/room Nov 1 - Nov 2

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible, Non Smoking (Mobility)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, Multiple Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Holiday Inn Express & Suites Lancaster, an IHG Hotel ratings based on 11 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Holiday Inn Express & Suites Lancaster, an IHG Hotel

Everyone (4) Couples (1) Family (2)
4 out of 5
Great breakfast...excellent service

Posted by on Aug 15, 2021

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Comment from Hotel Management

Aug 26, 2021 by Joshua

Anonymous, Great! We are glad to learn that you enjoyed your experience here at the Holiday Inn Express & Suites - Lancaster, Ohio. We hope to see you again soon.

4 out of 5
Property was clean and room was very nice except the exhaust fan in the bathroom didn’t work, and the handicap shower nozzle kept slipping down so that only my body below my thighs were getting water. Staff was awesome.

Posted by on Aug 11, 2021

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Comment from Hotel Management

Aug 12, 2021 by Joshua

Anonymous, Thank you for taking the time to provide us with feedback from your recent stay. We are so sorry to learn of these inconveniences you experienced. I have forwarded your comments over to the proper departments and these issues will be rectified immediately. While I know that your stay was not perfect, we appreciate your kind words and constructive criticism. We hope to see you again soon!

5 out of 5
The bed was very comfortable, the staff very friendly, and the room clean

Posted by on Dec 14, 2020

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Comment from Hotel Management

Dec 15, 2020 by Joshua

Randall, Thank you for taking the time to leave us feedback! We strive to ensure that all of our valued guests enjoy their experience at our hotel. We hope to host you again soon!

4 out of 5

Posted by on Jan 2, 2020

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Comment from Hotel Management

Jan 3, 2020 by Joshua

Thank you for taking the time to provide us with feedback. We're glad to learn that you had an enjoyable stay and hope to see you back soon!

5 out of 5
Clean, quiet, pleasant. Easy access, good signage, friendly staff, good enough coffee.

Posted by on Aug 12, 2019

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Comment from Hotel Management

Aug 12, 2019 by Joshua

Thank you for your feedback! We are always happy to hear when a guest enjoyed their experience with us.

5 out of 5
Everyone was very pleasant and very helpful when we asked questions

Posted by on Jul 6, 2019

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Comment from Hotel Management

Jul 9, 2019 by VM

That is what I like to hear. THANK YOU!!

4 out of 5

Posted by on May 29, 2019

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Comment from Hotel Management

May 29, 2019 by Joshua

Thank you for taking the time to provide us with feedback! Hopefully next time, we will earn your "5." Have a great 2019.

5 out of 5
very nice place to stay .Around all kinds of places to eat.

Posted by on Apr 30, 2018

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Comment from Hotel Management

May 1, 2018 by Joshua

We love that you enjoyed your stay with us!

3 out of 5

Pay more, get less at Lancaster OH Holiday Inn.

Cons: See above
Compared to the nearby Hampton Inn, this hotel doesn't do well. Priced about 40% higher, breakfast is of lower quality. (Although the lady who works there is terrific.) There is only one chair in a room with two double beds. Internet office service was not working over the weekend for those who wanted to print anything like boarding passes.

Posted by on May 24, 2016

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5 out of 5

Really enjoyed this motel

We stayed here two nights for a wedding. The staff was fantastic and very friendly. Other family members stayed here and also had high compliments for the staff and room quality. Places to eat were close by and it is right next to the mall and other shopping centers, so it was fun to just walk around the mall.

Posted by on Nov 20, 2007

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About the Holiday Inn Express & Suites Lancaster, an IHG Hotel

Location 1861 Riverway Dr, Lancaster, OH 43130

Property Features

Holiday Inn Express & Suites Lancaster, an IHG Hotel offers its guests an indoor pool and a 24-hour fitness center. WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. Free breakfast is available daily. The business-friendly Holiday Inn Express & Suites Lancaster, an IHG Hotel also features multilingual staff, coffee/tea in a common area, and complimentary newspapers in the lobby. Self parking is free. This Lancaster hotel is smoke free.

  • 1 building
  • 63 guestrooms or units
  • 3 levels
  • Full breakfast (free)
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Indoor pool
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Holiday Inn Express & Suites Lancaster, an IHG Hotel offers 63 accommodations with safes and coffee/tea makers. 37-inch flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free full breakfast on weekdays from 6 AM to 9:30 AM and on weekends from 7 AM to 10 AM.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25 per pet, per night, plus a deposit of USD 25 per stay
  • Only dogs are allowed
  • Weight limit: 45 lbs

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, and Diners Club; cash is not accepted

Safety features at this property include a smoke detector and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Debit cards not accepted
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • LGBTQ friendly
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 25 per stay
  • Pet fee: USD 25 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Express Hotel Lancaster
  • Holiday Inn Express Lancaster
  • Lancaster Holiday Inn Express
  • Holiday Inn Express Lancaster Hotel
  • Holiday Inn Express Suites Lancaster
  • Holiday Inn Express & Suites Lancaster, an IHG Hotel Hotel
  • Holiday Inn Express & Suites Lancaster, an IHG Hotel Lancaster

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.