- Liked: Cleanliness, staff & service, amenities
The location was fine, just a short cab ride from the strip. For me, the highlight was Laguna Lounge. The staff there was polite, personable, attentive and made sure you were taken care of. The negatives, the room was nice in design, but poor in execution. There was no drawers to put clothes. You had to hang what you could and keep the rest in your suitcase. The room was prepared for arrival, but the floors were dusty, a TV didn't work in one room, v the foot of the bed was broken and sticking out (tripping hazard). The other room, one of the TV remotes only had one battery, lights weren't working and the AC/heating unit was not functioning. Room temp was regulated by opening and closing the balcony door. One of the perks of a hotel stay (in most cases) is a nice long hot shower. Not the case here. After a few minutes, the water would run lukewarm and you would have to adjust it, a few more minutes you would have to adjust it again. There was also an issue with people smoking on the balconies on lower floors and the smoke coming up into the room. I'm not a smoker, so it was quite annoying. It's also frustrating not knowing which rooms are owned by Palms and which ones are privately owned air BNB's. This review is not reflective of the front desk Palms' staff. They were friendly and made sure we were checked in properly. For all the issues the rooms had, there was no Luxury in the Jet.