We asked for three room keys, they said ok, but only gave us two. We asked for an hour late check out, and we also made a note of it under special requests in Hotels.com, and we verified that we wanted an hour late check out when we first checked in with the front desk, still room service came into our room before the original check out and harassed us to leave, even as we we’re getting dressed. We reminded her that we had an hour late checkout, so she left and had the front desk harass us some more to leave and they even wanted to charge us an additional $15 , even when I was told an hour late checkout shouldn’t be a problem when we first checked in. The harassing part was totally uncalled for, and so was somebody simply coming into our room before initial checkout... and our Do Not Disturbed button was on! These people are unreal! And the ceiling in the room has packing tape holding it together, the balcony rail isn’t 100% secure... and that’s terrifying for a room on the 36th floor, and the pillows on the bed... horrible! They even charged us an additional (and u bet ur bottom dollar I’m disputing the hell out of this) $500 because they thought we were smoking in the room! I was told that a friend that came to our party (it was my birthday party, btw) dumped a small Dixie cup with some cigarette butts in our trash. But we were not smoking in our room! And I’ve NEVER heard of a fine so high! Do not trust this place! They’re horrible!!!!