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4.0 out of 5

"Clean and quiet, right around the corner of the strip " More

By a verified traveler on Fri 26 Jun 2020

Hotel Description

3.5-star eco-friendly condo resort near Miracle Mile Shops

Close to airport

Within a 15-minute walk of this Las Vegas Strip condo resort, you'll find Miracle Mile Shops and T-Mobile Arena. High Roller and Allegiant Stadium are also within 3 miles (5 km).

Business services

This condo resort features an outdoor pool and a fitness center. Traveling on business? Take advantage of the 24-hour business center, laundry service, and free valet parking. A grocery/convenience store, WiFi in public areas, and luggage storage are also on offer.

Kitchenettes, WiFi

The 829 condos feature well-equipped kitchenettes with refrigerators and microwaves, as well as balconies and flat-screen TVs with cable channels. Other amenities include WiFi, coffee/tea makers, and down comforters. Limited housekeeping is available.

Standard Studio Suite, Kitchenette

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$59* Per night/room Nov 29 - Nov 30

Standard Suite, 2 Bedrooms, Kitchen

Bed Count 1 King Bed Maximum Occupancy 6 Max

Standard Suite, 1 Bedroom, Kitchen

Bed Count 1 King Bed Maximum Occupancy 4 Max

Polo Towers by Diamond Resorts ratings based on 127 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Polo Towers by Diamond Resorts

Everyone (55) Couples (17) Family (22)
3 out of 5

Posted by on Oct 3, 2020

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Comment from Hotel Management

Nov 2, 2020 by GP

Thank you for your feedback.

2 out of 5
I had move rooms, The room I was moved to was a joined room

Posted by , from Las Vegas on Aug 25, 2020

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4 out of 5

Posted by on Aug 11, 2020

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2 out of 5
We had a studio room bed was uncomfortable it was a A sofa bed. When it’s stated queen size bed nothing about could be a sofa bed. ice machine on the floor had to go to Go forward floors down for the ice machine Very inconvenient

Posted by on Jul 28, 2020

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Comment from Hotel Management

Aug 17, 2020 by Polo Towers Front Desk

Good evening, We apologize for the inconveniences during your stay. We will address these issues with our team. Thank you,

5 out of 5
Clean and quiet, right around the corner of the strip

Posted by , from Newington, ct on Jun 26, 2020

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Comment from Hotel Management

Jun 29, 2020 by FD - JV

Thanks for staying with us. We appreciate your feedback!

2 out of 5
I stood in lin3 for 30 minutes. I was next and the security guard cut my line and made me and one other person behind me get un the back of the OTHER line because they wanted 1 line. So then I had to wait an extra 30 minutes to get my room. Also, my key was deactivated 15 minutes b4 check out. My kids and I was stuck at the pool. We called the front desk. Nobodies keys were working. Their was 12 of us stuck on the elevater bwcause nobody keys was working. All this corona virus, they didnt care. I spoke to the manager at the front desk and asked for the head managers number. She was ruid and said "u took his card yesturday." Thats not what I asked. Unprofessional with cutting the line in 1 for 1 and making me and 1 other person go to the back of the other line, our key did not work 15 minutes check out, and the manager act like she didnt care. All she said was im sorry. We are trying our best. My family of 6 drove 3 hours to go to the motel and wait an hour in line.

Posted by , from barstow on Jun 15, 2020

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Comment from Hotel Management

Jun 29, 2020 by FD - JV

We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

5 out of 5
Rooms were cleaned daily check-in and check out service was great!

Posted by on Mar 5, 2020

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Comment from Hotel Management

Mar 5, 2020 by Polo Towers

Thanks for staying with us. We appreciate your feedback!

5 out of 5

Posted by on Mar 4, 2020

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Comment from Hotel Management

Mar 4, 2020 by GP

Thanks for rating us!

4 out of 5

Posted by on Mar 4, 2020

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Comment from Hotel Management

Mar 4, 2020 by GP

Thanks for rating us!

3 out of 5
It was ok. Not great. Not horrible. Studio room is a couch bed. That was very disappointing. Room smaller than you think. Staff very friendly and they want to make sure you have a nice stay. Was disappointed to have to pay resort fee when I arrived over and above what we paid travelocity. It’s misleading to advertise rooms without all the charges in my opinion. Room electrical outlet for coffee pot didn’t work, was missing couch cushion but hotel fixed the next day. We went out for the day in the morning and returned around 4pm. Room hadn’t been cleaned yet. They said they have till 5 pm to clean your room. They did offer to come sooner the rest of the stay. Expected to get a push to go to time share sales pitch for 2 hours and they did that right after we checked in. Said no a few times and they eventually let us go settle into our room. Overall just ok. Probably wouldn’t stay there next time.

Posted by , from From Midland, MI on Feb 26, 2020

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Comment from Hotel Management

Feb 27, 2020 by GP

We value your feedback, Pedro. Thank you.

About the Polo Towers by Diamond Resorts

Location 3745 Las Vegas Blvd S, Las Vegas, NV 89109

Renovations + Closures

The following facilities or services will be unavailable from November 30 2020 to February 1 2021 (dates subject to change):

  • Swimming pool

Property Features

Polo Towers by Diamond Resorts offers its guests an outdoor pool, a fitness center, and a children's pool. WiFi is available in public spaces for a fee. You'll find a 24-hour business center on site. Tour/ticket assistance, barbecue grills, and multilingual staff are also featured at the eco-friendly Polo Towers by Diamond Resorts. Limited free parking is available on a first-come, first-served basis. This 3.5-star Las Vegas condominium resort is smoke free.

  • 829 guestrooms or units
  • 22 levels
  • Umbrellas for the pool
  • Business center (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Convenience store
  • BBQ grill(s)
  • Gift shop
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Children's pool
  • Kitchenette
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Free valet parking , Parking (limited spaces) , Offsite parking reservations required

Transport

  • Airport: McCarran Intl. Airport (LAS) (4.7 km / 2.9 mi)
  • Metro station: MGM Grand Monorail Station (1 km / 0.6 mi)
  • Parking: Free valet parking

Room Amenities

Polo Towers by Diamond Resorts offers 829 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to balconies. Beds feature down comforters. Accommodations at this 3.5-star condominium resort have kitchenettes with refrigerators and microwaves. This Las Vegas condominium resort provides wireless Internet access for a surcharge. Flat-screen televisions come with premium cable channels. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided on a limited basis.

  • In-room kitchenette
  • Private balcony
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Down blanket
  • Cribs (free)
  • Housekeeping (limited)
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Air conditioning

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Payment will be taken in the local currency of the resort. Please be aware that your bank may charge you a transaction fee.

Where payment for the stay will be made on site instead of at the time of booking, the credit card used to secure the reservation must be presented at the time of check-in, along with a valid photo ID for verification. If you fail to check-in, the first night (plus tax) will be charged to the card provided when booking. An additional charge will be applied for the use of certain resort facilities including, but not limited to the onsite leisure facilities. Facilities differ at each resort. Please see the resort fact sheet for details. No cancellation or modification is permitted within 48 hours of arrival. Any other arrangements must be coordinated with the property prior to arrival.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Noise-free guestrooms cannot be guaranteed

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Parcel deliveries will be accepted only for guests in house or checking in on the day of receipt for a surcharge. Any deliveries received before or after a guest's stay will be returned. The property cannot be held responsible for lost or damaged goods.

This property's policy is to collect the nightly resort fee at the time of check-in.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas.Contactless check-out is available.The property affirms that it adheres to the Sanitary Protocol (UNPLV - France) sanitization guidelines; the Safe Travels (WTTC - Global) sanitization guidelines; the SafeStay (AHLA - USA) sanitization guidelines.

  • Noise-free rooms not guaranteed
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Sanitary Protocol (UNPLV - France)
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeHome (VRMA - USA)
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 300.00 per accommodation, per stay
  • Resort fee: USD 37.36 per accommodation, per night

The resort fee includes:

  • Pool access
  • Fitness center access
  • Business center/computer access
  • Internet access
  • Phone calls

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 0 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 0 per night (rates may vary)
  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Polo Towers
  • Polo Towers Diamond Resorts International Destination
  • Polo Towers Diamond Resorts International Destination Las Vegas
  • Polo Towers Diamond Resorts Condo Las Vegas
  • Polo Towers Diamond Resorts Condo
  • Polo Towers Diamond Resorts Las Vegas
  • Polo Towers by Diamond Resorts Las Vegas
  • Polo Towers by Diamond Resorts Condominium resort
  • Polo Towers by Diamond Resorts Condominium resort Las Vegas

You should know

  • Pool access available from 8:00 AM to 6:00 PM.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Hospitality Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.