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4.5 out of 5

"Bed was great! Lots of food, gas, shopping around! " More

By a verified traveler on Sun 08 Oct 2023

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Hotel Description

Enjoy the indoor pool at this Richmond hotel

In shopping district

Stay at this Richmond hotel and you'll be within half a mile (1 km) of Richmond Centre Mall and 2 miles (3 km) of EKU Center for the Arts. Alumni Coliseum and Eastern Kentucky University are also within 2 miles (3 km).

Free perks

This hotel features an indoor pool and a 24-hour gym. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Guests will appreciate freebies like buffet breakfast and free self parking.

Standard Room, 1 King Bed, Accessible (Comm, Roll Shwr)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$122* Per night/room Apr 2 - Apr 3

Suite, 1 Bedroom (1 King, 1 Queen)

Bed Count 1 King Bed Maximum Occupancy 6 Max

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Accessible (Mobil Tub)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Accessible (Comm)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Holiday Inn Express & Suites Richmond, an IHG Hotel ratings based on 11 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Holiday Inn Express & Suites Richmond, an IHG Hotel

Everyone (7) Couples (2) Family (1)
5 out of 5

Posted by on Oct 22, 2023

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Comment from Hotel Management

Nov 20, 2023 by Vann

Nathaniel,Thank you for taking the time to review our hotel. We are so glad that you enjoyed your stay here with us. With renovations ongoing our goal is still to make sure all guests feel welcomed and comfortable with their stay. We do hope that you will come again the next time your in town.Until then have a great week, and safe travels!Sincerely,VannFront DeskHoliday Inn Express

5 out of 5
Bed was great! Lots of food, gas, shopping around!

Posted by , from Tallahassee on Oct 8, 2023

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Comment from Hotel Management

Oct 14, 2023 by Vann

Dianna,Thank you for taking the time to review our hotel. We are so glad that you enjoyed your stay and found your bed comfortable, and enjoyed the shopping. We want all our guest to feel welcomed and comfortable here, and to have the best experience possible. We do hope that you will come and stay with us again.Until next time have a great weekend and safe travels!VannFront Desk Holiday Inn Express

5 out of 5
Nice property and clean!

Posted by on Oct 23, 2022

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Comment from Hotel Management

Nov 4, 2022 by Tyler

Tijuana,Thank you for taking the time to review our hotel and for rating us with a perfect 5/5 score! We love to hear you found our location to be clean!We hope to see you again soon and we wish you safe travels.Sincerely,TylerGuest Services Supervisor

3 out of 5
The property was fine. The clerk could have been a bit friendlier and when i asked about a military discount, he ignored me.

Posted by on Sep 7, 2022

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Comment from Hotel Management

Sep 9, 2022 by Tyler

Brenda,Thank you for taking the time to review our hotel and for providing us with your feedback. We sincerely apologize our front desk staff was not on their A game during your stay with us and left you with a negative impression. We will be absolutely sure to utilize this feedback to coach our team and ensure we are providing a positive hotel experience and acknowledging any requests or mentioning of discounts as we expect nothing less of our front desk staff.We hope you will give us another chance and choose to stay with us again. Thank you again for providing us with your review and we hope you have an amazing weekend.Sincerely,TylerGuest Services Supervisor

4 out of 5

Posted by on Nov 10, 2019

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Comment from Hotel Management

Nov 14, 2019 by Tyler

Thank you for the 4/5 rating of our hotel! We are glad that you had a positive experience while staying with us and we hope to see you again soon.

4 out of 5
a little noisy after midnight, a family going in and out of rooms

Posted by on Aug 4, 2019

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Comment from Hotel Management

Aug 5, 2019 by Tyler

We apologize that you had some noise issues arise during your visit. Anytime you experience any issues such as this then please let our front desk team know as we strictly enforce our quiet time noise policy during the night. We hope to see you again soon, however, and that you have a wonderful week!

5 out of 5

Posted by on Aug 3, 2019

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Comment from Hotel Management

Aug 5, 2019 by Tyler

Thank you for the 5/5 review of our hotel! We love to hear that you had an enjoyable stay with us

5 out of 5
The property and the hotel is extremely clean and new! Wonderful staff too! Great stay!

Posted by on Jun 24, 2019

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Comment from Hotel Management

Jun 24, 2019 by Tyler

Thank you for the 5/5 score and for providing us with your feedback. We love to hear that you felt our hotel was clean and that you enjoyed your stay with us!

5 out of 5

Posted by on Nov 5, 2018

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Comment from Hotel Management

Dec 14, 2018 by Tyler

Thank you for taking our survey and for the spectacular 5/5 rating of our hotel. We are glad that you enjoyed your stay with us and we hope to see you again soon!

5 out of 5

Posted by on Oct 1, 2018

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About the Holiday Inn Express & Suites Richmond, an IHG Hotel

Location 1990 Colby Taylor Dr, Richmond, KY 40475

Property Features

Holiday Inn Express & Suites Richmond, an IHG Hotel offers its guests an indoor pool and a 24-hour fitness center. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a 24-hour business center on site. Free breakfast is available. Event space at this hotel measures 775 square feet (72 square meters) and includes conference space. A vending machine, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly Holiday Inn Express & Suites Richmond, an IHG Hotel. Free self parking is available. This Richmond hotel is smoke free.

  • 1 building
  • 58 guestrooms or units
  • 3 levels
  • 775 sq ft of conference space
  • 72 sq m of conference space
  • Buffet breakfast (free)
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • Newspapers in lobby (free)
  • ATM
  • No smoking on site

Family Friendly Amenities

  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired internet , High-speed internet access , Internet access (complimentary)

Available in some public areas: Free WiFi , Free wired internet , Internet access in public areas - high speed

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Holiday Inn Express & Suites Richmond, an IHG Hotel offers 58 air-conditioned accommodations with complimentary newspapers and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Richmond hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

  • Golfing nearby
  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible path of travel
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property is not currently implementing any guest safety measures
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Staffed front desk
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector

Hotel Names

  • Holiday Inn Express Hotel Richmond
  • Holiday Inn Express Richmond
  • Richmond Holiday Inn Express
  • Holiday Inn Express Richmond Hotel
  • Holiday Inn Richmond
  • Holiday Inn Express Richmond Hotel Richmond

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.