- Liked: Cleanliness, property conditions & facilities, room comfort
- Disliked: Staff & service
Odd check in
When we got to the hotel we were told that the hotel was sold out and we did not have a room. This was despite the fact that I had reserved it months in advance and had already paid for it. We were told that reservations didnt hold a room but rather just let them know our name when we came in. We stood our ground though and magically they happened to find a room exactly as we reserved. It was a bizarre experience to say the least.