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"WiFi rarely connected in the room, so connecting in the hotel lobby was necessary. " More

By a verified traveler on Mon 02 Mar 2020

Hotel Description

3-star hotel near Liberia Parque Central

In Liberia

Within 2 miles (3 km) of this Liberia hotel, you'll find Liberia Parque Central and Church of La Ermita La Agonia. Africa Mia is within 6 miles (10 km) and Ponderosa Adventure Park is within 9 miles (15 km).

Poolside dining

2 outdoor tennis courts, an outdoor pool, and a spa tub are all featured at this smoke-free hotel. Traveling on business? Take advantage of the free WiFi in public areas, conference space, and airport shuttle. Enjoy the fitness center and free perks like buffet breakfast and free self parking.

Free WiFi, LCD TVs

In addition to LCD TVs with cable channels, the 52 guestrooms offer free WiFi and room service. Other amenities include coffee/tea makers, ceiling fans, and hair dryers.

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Best Western El Sitio Hotel & Casino ratings based on 18 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Best Western El Sitio Hotel & Casino

Everyone (8) Couples (3) Family (1)
4 out of 5
WiFi rarely connected in the room, so connecting in the hotel lobby was necessary.

Posted by , from Burlington, VT on Mar 2, 2020

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4 out of 5

Posted by on Feb 26, 2020

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4 out of 5
The property was clean, staff friendly, liked the looks of the hotel, breakfast delicious, and pool was great.

Posted by on Jan 28, 2020

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4 out of 5
Pleasantly surprised with the hotel and grounds. Pool was spacious and spotless, surounded by trees and vegitation. Breakfast was simple and hearty. Coffee was great. Close to the airport and close to town. Great value.

Posted by , from Fallbrook. on Jan 24, 2020

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1 out of 5
My check in experience was horrible. When I arrived, they said that something in our room was damaged and that they were trying to assign us a different room. We sat in the lobby and waited for probably a half an hour before we could get the key. Got to the room and the key didn’t work. Went back to the desk to have them update it or whatever it is they do. Went back to the room and it still didn’t work. Repeat a third time except this time with a member of the staff. He let us in, but our key still didn’t work. After he fiddled around with it for about twenty minutes, the front desk called and said they couldn’t fix the door but also didn’t have any other rooms to put us in. I asked what they expected us to do and I was repeatedly told “it’s a problem” and “the hotel is full” as I don’t think he actually understood what I was asking him. Our only option was to have a member of the staff let us in any time we wanted to go in and out, which is eventually what we opted for as it was 11 pm. It seems crazy that there wouldn’t at least be an on call maintenance person to fix issues that come up. In addition, there was loud music playing well into the night. I didn’t bother asking the staff to look into it. The shower in our room was a bit odd as it was the corner of the bathroom with two curtains to close it off. The shower head didn’t have a proper mount so water was literally spraying all over the entire bathroom. I would not stay here again and I do not recommend.

Posted by on Jan 21, 2020

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4 out of 5

Posted by on Dec 15, 2019

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4 out of 5
Excellent resort, beautiful grounds and the people are helpful and friendly. Only issue I had was that the casino was closed for repairs for my stay, but this place was great!

Posted by on Nov 20, 2019

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2 out of 5
La infraestructura muy descuidada... el personal se ve desmotivado pero hace bien su trabajo

Posted by on Jul 17, 2019

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2 out of 5
Extremely rowdy at night. The pool water was turning green. We lost power inside the hotel for awhile which had to be a hotel problem since the outside lights were on. The mattress was rock hard. In the morning I went to pour a cup of coffee and the mugs were filthy with cake inside, wondering if they even cleaned the room. Glad we were only there for 1 night!!

Posted by on Apr 23, 2019

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5 out of 5

Posted by on Apr 1, 2019

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Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Best Western El Sitio Hotel & Casino offers its guests an outdoor pool, a children's pool, outdoor tennis courts, and a spa tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. WiFi is free in public spaces. Event space at this hotel measures 1830 square feet (170 square meters) and includes conference space. The business-friendly Best Western El Sitio Hotel & Casino also features a fitness center, a garden, and laundry facilities. An airport shuttle (available 24 hours) is available for a fee. Self parking is free. This 3-star Liberia hotel is smoke free.

  • 52 guestrooms or units
  • 1830 sq ft of conference space
  • 170 sq m of conference space
  • Buffet breakfast (free)
  • Dining venue
  • Bar or lounge
  • Conference space
  • Self-service laundry
  • Storage area for luggage
  • Wedding services available
  • Garden
  • Television in lobby
  • Bellhop
  • No smoking on site
  • Water dispenser

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 2
  • Laundry facilities
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Best Western El Sitio Hotel & Casino offers 52 air-conditioned accommodations with safes and coffee/tea makers. 32-inch LCD televisions come with cable channels. Bathrooms include showers and hair dryers. This Liberia hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include ceiling fans and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Coffee maker
  • Shower
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

Guests are served free buffet breakfast daily from 6:00 AM to 9:00 AM.

El Rancho - This poolside restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include outdoor tennis courts and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Volleyball on site

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Handrails in stairways
  • Wheelchairs available on site
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Friday: 7:00 AM - 7:00 PM
  • Saturday - Sunday: 7:00 AM - 3:00 PM
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

This property's front desk is open during the following times:

  • Monday - Friday: 7:00 AM - 7:00 PM
  • Saturday - Sunday: 7:00 AM - 3:00 PM
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Staff at the property wear personal protective equipment and a shield is in place between staff and guests in main contact areas.

  • Property is cleaned with disinfectant
  • Service animals are allowed
  • Staff wears personal protective equipment
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Staffed front desk
  • Guests will receive an email with special check-in instructions
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Property confirms they are implementing guest safety measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 20 per vehicle (one-way)
  • Late check-out fee: USD 20 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

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  • Best Western El Sitio Hotel & Casino Liberia
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  • Best Western El Sitio Hotel Liberia
  • Best Western El Sitio Hotel Casino
  • Liberia Best Western
  • BEST WESTERN El Sitio Hotel & Casino Costa Rica/Liberia
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You should know

  • Best Western El Sitio Hotel & Casino offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Pool access available from 9:00 AM to 9:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.