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4.9 out of 5

"We LOVED this hotel! The location was perfect for us but, even better, was the staff and the hotel itself. Old world charm for sure. The common are ... " More

By a verified traveler on Sun 16 Feb 2020

Hotel Description

5-star luxury hotel near Rossio Square

City center stay

At this Lisbon Old Town hotel, you'll be well placed to visit Rossio Square and Restauradores Square, both steps away. Se and Santa Justa Elevator are also within half a mile (1 km).

Fitness center, bar/lounge

This hotel features a fitness center and a bar/lounge. Guests will appreciate free perks like valet parking and WiFi in public areas. Free self parking, a business center, and a library are also offered.

Free Internet, flat-screen TVs

The 82 soundproofed guestrooms offer free WiFi and free wired Internet, as well as minibars. Flat-screen TVs come with satellite channels, and other amenities include room service and hair dryers.

Twin Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max
$239* Per night/room Mar 19 - Mar 20

Junior Suite

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Single Room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Superior Twin Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Avenida Palace ratings based on 9 Verified Reviews

Review Summary
4.9 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Avenida Palace

Everyone (4) Couples (3) Family (2)
5 out of 5
We LOVED this hotel! The location was perfect for us but, even better, was the staff and the hotel itself. Old world charm for sure. The common areas are beautiful. The rooms are lovely, even if a tad old fashioned (which we really liked). Every staff person we dealt with was outstanding. I would highly recommend this hotel - the only 5 star, family owned hotel in Lisbon, we were told.

Posted by , from Atlanta on Feb 16, 2020

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Comment from Hotel Management

Feb 19, 2020 by PedroMCosta

Dear Guest, Thank you for such a kind review following your recent stay with us. It is very rewarding to know that you loved the Avenida Palace. Your words about our hotel and about our staff are truly appreciated and I will be sure to share your lovely comments with the whole team. I very much look forward to your return to the Avenida Palace. Meanwhile, you may follow the Avenida Palace on Instagram and see the nice pictures of Lisbon and our activities. Yours sincerely, Pedro Miguel Costa

5 out of 5
Service was awesome and the location was spot on! The complimentary use of a cell phone during our stay made getting around the city easy and enjoyable. The breakfast buffet included in our reservation was the highlight of our stay, in my opinion. The spread was amazing!

Posted by , from Florida on Feb 12, 2020

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Comment from Hotel Management

Feb 14, 2020 by PedroMCosta

Dear Guest, Thank you so much for your review of your experience at the Avenida Palace. I was thrilled to read that you appreciated our location, our service and also the Guestphone, an amenity which we have implemented within our aim to permanently improve our Guests' experience. It was also very rewarding to know that our breakfast buffet was "the highlight of your stay". I look forward to welcoming you again, very soon, to your new Lisbon home. Meanwhile, you may follow the Avenida Palace on Instagram and see the nice pictures of Lisbon and our activities. Kind regards, Pedro Miguel Costa

5 out of 5
Beautiful old hotel very close to the main plaza-great walking capability, lots of restaurants in the area, metro and bus and rail nearby.

Posted by on Nov 17, 2019

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Comment from Hotel Management

Nov 18, 2019 by PedroMCosta

Dear Guest, We just wanted to send you a little thank you from us at the Avenida Palace for being our guests and for posting your review. Your feedback about the hotel and its location is much appreciated. I very much look forward to your return to the Avenida Palace. Meanwhile, you may follow the Avenida Palace on Instagram and see the nice pictures of Lisbon and our activities. Best wishes, Pedro Miguel Costa

4 out of 5
Great location in the center of everything. Very nice accommodations.

Posted by on Jul 22, 2019

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Comment from Hotel Management

Jul 30, 2019 by PedroMCosta

Dear Guest, Thank you so much for posting this review of your stay at the Avenida Palace. I am delighted to know that you were pleased with our location and accommodations. I very much look forward to welcoming you back to the Avenida Palace, on your next visit to Lisbon. Meanwhile, you may follow the Avenida Palace on Instagram and see the nice pictures of Lisbon and our activities. Best wishes, Pedro Miguel Costa

5 out of 5
Can't say enough about this hotel! We loved the location and the old european style of the interior. Service was fantastic from start to finish. We were allowed to check in when we arrived early in the morning and upgraded to a suite. Breakfast was everything you could ever want. The concierge managed to get us a table at the secret cabaret show at BECO when it was sold out! Every day we recieved a gift in our room from the hotel, a free drink at the bar, a tote bag and a fans. On the last day we needed to check out early and a beautiful breakfast table was brought to our room at no extra charge. We will definitly be reccomending this place to our friends and customers. Hotel is within walking distance to pretty much everything.

Posted by , from Wellesley MA USA on Jun 26, 2019

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Comment from Hotel Management

Jun 28, 2019 by PedroMCosta

Dear Guest, Your review is wonderful reading! I thank you sincerely on behalf of all the staff members for your rewarding feedback. As it is our goal to provide properly maintained facilities and as our Team pledges to provide the best personal services, we are very pleased when such efforts are recognized. We look forward to welcoming you again very soon to your new Lisbon residence. Meanwhile, you may follow the Avenida Palace on Instagram and see the nice pictures of Lisbon and our activities. Kind regards, Pedro Miguel Costa

5 out of 5

Old world luxury in lisbon

Pros: Facilities and staff were excellent. Concierge went above and beyond to help guests.
Location: Great location in the old city and next to the train station.
Wonderful old world architecture and splendor. Excellent accommodations and experienced, knowledgeable staff. Overall an exceptional hotel experience.

Posted by , from boston on May 21, 2018

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Comment from Hotel Management

May 25, 2018 by PedroMCosta

Dear Guest, Thank you so much for posting your review about the Avenida Palace. I was thrilled to know that, overall, you found your stay an "exceptional hotel experience". As we constantly strive to achieve a high level of quality, I was very pleased to read your feedback about our facilities, our location and also about our staff. Your kind words are much appreciated and will be a great source of motivation for the entire team. It would be an immense pleasure to welcome you again, very soon, at the Avenida Palace. Meanwhile, you may follow the Avenida Palace on Instagram and see the nice pictures of our daily activities. Kindest regards, Pedro Miguel Costa

5 out of 5
GREAT PLACE TO STAY!!!!!!!!!!!!!!! GREAT STAFF, ROOMS, LOACATION.......

Posted by on May 18, 2018

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Comment from Hotel Management

May 25, 2018 by PedroMCosta

Dear Guest, Thank you so much for staying with us and for taking the time to post your kind words about the hotel, its location and also its rooms. I was delighted to know that you found the Avenida Palace a "great place to stay". I will also pass on your comments about the staff to the entire team. I hope to have the honor of welcoming you back at the Avenida Palace, in a not too distant future. Meanwhile, you may follow the Avenida Palace on Instagram and see the nice pictures of our daily activities. Yours sincerely, Pedro Miguel Costa

5 out of 5

Avenida Palace Hotel

Great old style hotel. Fabulous location just yards from Rossio Square and walking distance from most of the downtown sights. Friendly and very helpful staff. Excellent breakfast buffet. Even sent a bottle of champagne to the room for my wife's birthday. Highly recommend the hotel.

Posted by , from New York on Apr 28, 2018

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Comment from Hotel Management

May 4, 2018 by PedroMCosta

Dear Guest, Allow me to thank you for your rewarding review about your stay at the Avenida Palace. I was thrilled to read your comments about the hotel and its services and thank you for recommending us to other travelers. Your kind remarks about our staff, who you found to be friendly and very helpful, are also much appreciated. I will surely share your words with the entire team. I look forward to welcoming you back, very soon, to your new Lisbon residence. Meanwhile, you may follow the Avenida Palace on Instagram and see the nice pictures of our daily activities. Kind regards, Pedro Miguel Costa

5 out of 5

We felt like royalty!

Pros: This hotel provides an experience that far exceeded our expectations. The staff truly treat their guests like royalty in an elegant atmosphere.
Cons: It is rare that I can't think of an improvement but management seems to strive to perfect service, atmosphere and guest experience.
Location: See the first answer.
We travel a great deal and this hotel was a unique experience. There are always individuals who offer great service but at Avenida Hotel every staff member we encountered was interested in our excellent experience at that moment. To be given this fine service in the atmosphere of a palace (although it never was one) was how I imagined it might be to stay at Downton Abbey. The hotel is next to the train station and less than a block from a tram and elevator. And, its in the middle of a huge variety of walking-distance restaurants, bars, shops, theaters and beautiful plazas. Our spacious room was quiet and elegant (the bathroom walls and floors were lined with marble) with stylish drapes that serve as black-out shades and the beds were so comfy. Although the hotel doesn't have a restaurant, it does have room service and serves in the elegant bar and in the salon where music is played and high tea is served. AND the breakfast is like everything else in this hotel in exceeding expectations. What a spread! Three times during our stay, the management sent little treats to the room. We would stay there again and again.

Posted by , from Arkansas on Mar 10, 2017

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Comment from Hotel Management

Mar 16, 2017 by PedroMCosta

Dear Guest, First of all, I would like to thank you for choosing to stay at the Avenida Palace. Thank you also for your kind words about our hotel and services, which I read with great pride. I am delighted to know that you found our experience with us unique. Our team constantly strives to achieve a high level of quality and to know that we far exceeded your expectations will be a great source of motivation for all. It would be an immense pleasure to welcome you again, very soon, at the Avenida Palace. Warmest regards from Lisbon, Pedro Miguel Costa

Renovations + Closures

The following facilities or services will be unavailable from September 9 2020 to March 1 2021 (dates subject to change):

  • Dining venue(s)

Property Features

Public spaces have free WiFi and wired Internet. There's an onsite business center. You can enjoy a drink at the bar/lounge. A fitness center, a library, and tour/ticket assistance are also featured at the luxury Avenida Palace. Free self parking and valet parking are available. This 5-star Lisbon hotel is smoke free.

  • 82 guestrooms or units
  • 6 levels
  • Built in 1892
  • Bar or lounge
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Free valet parking

Transport

  • Airport: Humberto Delgado Airport (LIS) (11.3 km / 7 mi)
  • Train station: Rossio Station (0.1 km / 0.1 mi)
  • Metro station: Restauradores Station (0.1 km / 0.1 mi)
  • Parking: Free valet parking and self parking

Room Amenities

Avenida Palace offers 82 air-conditioned accommodations with minibars and safes. Flat-screen televisions come with satellite channels. Bathrooms include shower/tub combinations, bidets, complimentary toiletries, and hair dryers. This Lisbon hotel provides complimentary wired and wireless Internet access. A nightly turndown service is provided and housekeeping is offered daily.

  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Shower and tub combination
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Bidet
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 11:00 AM.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Windsurfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 2:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in is available. Each guestroom is kept vacant for a minimum of 48 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Clean & Safe (Portugal).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are not in place
  • Contactless check-in is available
  • Property follows regional sanitization guidelines Clean & Safe (Portugal)
  • Property Registry Number - 693
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Debit cards
  • gap period enforced between guest stays 48 hours
  • Online Penalty Collection

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night, up to 7 nights. This tax does not apply to children under 14 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 30 for adults and EUR 30 for children (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Avenida Palace
  • Avenida Palace Hotel
  • Avenida Palace Hotel Lisbon
  • Avenida Palace Lisbon
  • Palace Avenida
  • Avenida Palace Hotel
  • Avenida Palace Lisbon
  • Avenida Palace Hotel Lisbon
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.