The staff were terrific. Special shout out to Francois. He was so kind and helpful. The location could not be better, but if you have mobility issues, Lisbon is not for you. I am recovering from knee surgery, and I have a torn ACL, so I was physically demanding, but the hotel staff did whatever they could to help me, including getting me ice to apply to my knee. Welcome fruit was delicious, and the food at the hotel was so good. Staff knew gluten and the need to eat gluten-free because I had celiac. Overall great experience.