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4.4 out of 5

"Polite and friendly staff. Extremely helpful. Most comfortable bed! Amazing location " More

By a verified traveler on Mon 23 Dec 2019

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Hotel Description

4-star spa hotel near Tower of London

London City Centre stay

Within a 10-minute walk of this London City Centre hotel, you'll find Tower of London and Tower Bridge. Borough Market and Globe Theatre are also within 2 miles (3 km).

Full-service spa, dining

A full-service spa, a gym, and a restaurant are all featured at this smoke-free hotel. Traveling on business? Take advantage of the business center and free WiFi in public areas. You'll appreciate the indoor pool, bar/lounge, and coffee shop.

Superior Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
$129* Per night/room Sep 4 - Sep 5

Superior Double Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Double Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room (with 2 Queen Beds)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Leonardo Royal Hotel London City - Tower of London ratings based on 8 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Leonardo Royal Hotel London City - Tower of London

Everyone (2) Couples (4) Family (3)
2 out of 5
1. walls were stained from water damage in bathroom and bedroom ceiling 2. sink and bathtub do not drain and created standing water 3. not enough pillows for a king bed (2) 4. sheets had hairs on them from prior guests - unwashed 5. A/C unit did not work so there was no climate control 6. the room had no television remote control

Posted by , from Cornelius on Oct 27, 2021

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Comment from Hotel Management

Oct 27, 2021 by Guest Relations Team

Dear Jason, Thank you for reviewing your recent stay with us. My sincere apologies for the issues you experienced during your stay . Your comments are shared with relevant managers for further action to ensure that it won't repeat again for future. We look forward to welcome you back soon where you see the better improvement. Kind Regards, Guest Relations Team

5 out of 5
Polite and friendly staff. Extremely helpful. Most comfortable bed! Amazing location

Posted by on Dec 23, 2019

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Comment from Hotel Management

Dec 23, 2019 by Guest Relations Team

Thank you for your kind review. We look forward to welcome you back to the Leonardo Royal London City hotel. Kind Regards, Guest Relations Team

5 out of 5

Posted by on Dec 11, 2019

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Comment from Hotel Management

Dec 11, 2019 by Guest Relations Team

Thank you for your review. We look forward to welcome you back to the Leonardo Royal London City hotel. Kind Regards, Guest Relations Team

5 out of 5
It is right next to the underground station of tower hill so is very convenient and also right next to tower bridge and the tower of London..we arrived later in the evening so could check in and still enjoy a walk over tower bridge at night. The consiere, George, was so helpful to book our train flights.

Posted by on Oct 19, 2019

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Comment from Hotel Management

Oct 21, 2019 by Guest Relations Team

Dear Sir/ Madam, Thank you for taking the time to review us. I am delighted that you enjoyed your stay and thank you for your wonderful words. Your kind feedback have been shared to our wonderful colleague George and to the management team. We look forward to welcome you back. Kind Regards, Guest Relations Team

5 out of 5

Posted by on Sep 17, 2019

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Comment from Hotel Management

Sep 18, 2019 by Guest Relations Team

Dear Guest, Thank you for taking time to review your recent stay with us. Kind Regards, Guest Relations Team

5 out of 5
The property was close to many attractions . The hotel staff was very friendly. The rooms were extremely clean .

Posted by on Sep 1, 2019

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Comment from Hotel Management

Sep 5, 2019 by Guest Relations Team

Dear Guest, Many Thanks for taking the time to leave us an excellent review. I am glad that you liked the location of the hotel and found our staff friendly. We look forward to welcome you back. Best Regards, Guest Relations Team

3 out of 5
I liked the location and the cleanliness, staff service was mediocre

Posted by on Aug 18, 2019

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Comment from Hotel Management

Oct 17, 2019 by Vishant Malpotra | Front of House Manager.

Thank you very much for taking the time to write to us. Your feedback assists us in providing a better service to all our guests. I profoundly regret that your expectations were not entirely satisfied on this occasion. Please accept my sincere apologies for any inconvenience that may have been caused. I hope we will have the opportunity of welcoming you once again at The Leonardo Royal Hotel London City. Kind Regards. Vishant Malpotra.

5 out of 5
We asked for a room with a view of the tower, but sadly one wasn't available, so we got a room with a view of the Shard, the Gherkin, and...the Tower! It's a great location, staffed with friendly and helpful people. 12/10 would stay again.

Posted by on Oct 29, 2019

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Comment from Hotel Management

Nov 3, 2019 by Guest Relations Team

Thank you for taking the time to review us. I am delighted that you enjoyed your stay and thank you for your wonderful words. Your kind feedback have been shared to our staff and the management. We look forward to welcome you back. Kind Regards, Guest Relations Team

About the Leonardo Royal Hotel London City - Tower of London

Location 8-14 Cooper's Row, London, England EC3N 2BQ

Property Features

Leonardo Royal Hotel London City - Tower of London offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. You'll find a business center on site. A sauna, spa services, and tour/ticket assistance are also featured at the business-friendly Leonardo Royal Hotel London City - Tower of London. This 4-star London hotel is smoke free.

  • 1 building
  • 307 guestrooms or units
  • 12 levels
  • Built in 2002
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Transport

  • Train station: Fenchurch Street Station (0.3 km / 0.2 mi)
  • Metro station: Tower Hill Station (0.1 km / 0.1 mi)

Room Amenities

Leonardo Royal Hotel London City - Tower of London offers 307 accommodations with safes and complimentary newspapers. Beds feature premium bedding. 32-inch LCD televisions come with cable channels. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM and 10:00 AM.

Forum Restaurant - This restaurant specializes in Mediterranean cuisine and serves breakfast, brunch, lunch, and dinner.

Lutetia Bar and Brasserie - This restaurant specializes in French cuisine and serves lunch and dinner. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Pilates classes on site
  • Fitness classes on site
  • Yoga classes/instruction on site

Spa Services

Ajala Spa has 4 treatment rooms. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy.

  • Number of treatment rooms 4
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Prenatal massage
  • Spa tub in spa
  • Steam room in spa
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path to elevator
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)

This property accepts credit cards, debit cards, and cash

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast, lunch, and dinner.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Debit cards
  • Online penalty collection

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP 20 per person (approximately)
  • Offsite parking fee: GBP 56 per day (0.5 mi away)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • City Grange
  • City Grange Hotel
  • Grange City
  • Grange City Hotel
  • Grange Hotel
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You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.