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"I like the hotel location very much. But the room condition are really bad and need improvement. " More

By a verified traveler on Mon 22 Apr 2019

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Hotel Description

3-star Victorian apartment near Kensington High Street

London City Centre stay

At this London City Centre apartment, you'll be well placed to visit Kensington High Street and Kensington Gardens, both within a 5-minute walk. Also, Royal Albert Hall is within half a mile (1 km) and Hyde Park is within 2 miles (3 km).

Terrace

Free WiFi in public areas, a terrace, and limo/town car service are available at this apartment. A garden, a computer station, and dry cleaning are also on offer.

Free WiFi, kitchens

The 13 apartments feature well-equipped kitchens with refrigerators and stovetops, as well as free WiFi and flat-screen TVs with satellite channels. Hair dryers, ironing boards, and free toiletries are also available. Limited housekeeping is available.

Superior Studio (Deluxe Apartment)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Studio, 1 Double Bed (Apartment St1)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Apartment, 2 Bedrooms (1 Bathroom, 4 People, St3)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Deluxe Apartment, 2 Bedrooms, 2 Bathrooms

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Deluxe Studio

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Standard Apartment, 3 Bedrooms, 2 Bathrooms (6-8 People, St3)

Bed Count 1 King Bed Maximum Occupancy 8 Max

London Aparthotel ratings based on 2 Verified Reviews

Review Summary
2.0 out of 5 2.0 out of 5.0
Room cleanliness 1.5 out of 5.0
Service & staff 1.5 out of 5.0
Room comfort 1.0 out of 5.0
Hotel condition 1.5 out of 5.0

Guest reviews for London Aparthotel

Everyone (1) Family (1)
3 out of 5
I like the hotel location very much. But the room condition are really bad and need improvement.

Posted by on Apr 22, 2019

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Comment from Hotel Management

Oct 15, 2019 by Front Desk man

Dear Amnonymous, Thank you for your comments . We have a program of improvements to recrify our shortcomings.

1 out of 5

Terrible maintenance and poor communication

The property is located in a very convenient area of Kensington, which made a great base of operations. Unfortunately, that was the best thing about it. The hallways needed painting, the ceiling and walls in our room were peeling and in need of paint, and the tiles of the bathroom floor were cracked. All of which we were prepared to deal with — we did not plan to spend much time there so it was disappointing but not a dealbreaker. However, on the second night of our stay we saw a mouse! When we called the management, they took a long time to respond. When they finally did, they promised to come in and put out a trap. They never did and we never heard from them again. No towel service, no trash service and zero communication. We were there for several more nights, so they had ample opportunity to remedy the situation. They did not, and we literally never saw anyone again even when we checked out of the property.

Posted by , from Portland, OR on Jul 22, 2018

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Property Features

London Aparthotel offers its guests a terrace, tour/ticket assistance, and a garden. A computer station is on site and WiFi is free in public spaces. London Aparthotel also features dry cleaning/laundry services, limo service, and an elevator. This Victorian London apartment is smoke free.

  • 1 building
  • 13 guestrooms or units
  • 6 levels
  • Built in 1895
  • Dry cleaning
  • Car service
  • Tour and ticket information
  • Terrace
  • Garden
  • Computer for guest use
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Kitchen
  • Full-sized refrigerator/freezer
  • Refrigerator
  • Microwave (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Train station: Kensington (Olympia) Underground Station (1.9 km / 1.2 mi)
  • Metro station: High Street Kensington Station (0.5 km / 0.3 mi)

Room Amenities

London Aparthotel offers 13 accommodations with hair dryers and irons/ironing boards. Accommodations at this 3-star apartment have kitchens with full-sized refrigerators/freezers, stovetops, and cookware/dishes/utensils. Guests can surf the web using the complimentary wireless Internet access. 42-inch flat-screen televisions come with satellite channels. Microwaves and hypo-allergenic bedding can be requested. Housekeeping is provided on a limited basis.

  • In-room kitchen
  • Flat-screen television
  • Satellite channels
  • Refrigerator (full size)
  • Microwave available
  • Oven
  • Stove
  • Electric kettle
  • Kitchenware
  • Hypo-allergenic bedding
  • Cribs (free)
  • Housekeeping (limited)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Heating

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible path to elevator
  • Well-lit path to entrance
  • Stair-free path to entrance

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 6:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Sunday: 10:00 AM - 6:00 PM
If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

This property's front desk is open during the following times:

  • Monday - Sunday: 10:00 AM - 6:00 PM
Guests arriving after 4:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip

Host has indicated there is a smoke detector on the property

Safety features at this property include a fire extinguisher, a security system, and a first aid kit

This property is professionally cleaned

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. The property is professionally cleaned. Contactless check-out is available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property uses a professional cleaning service
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Security system
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Debit cards
  • No gap period between guest stays

Hotel Names

  • Kensington Park
  • Kensington Park Apartments London, England
  • London Aparthotel
  • Kensington Park Apartments London
  • London Aparthotel England
  • London Aparthotel London
  • London Aparthotel Apartment
  • London Aparthotel Apartment London
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.