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"the room was a bit shabby. but clean. staff helpful. " More

By a verified traveler on Sun 02 Jun 2019

Hotel Description

4-star eco-friendly hotel near Stockley Park

Close to airport

A stay at this Hillingdon hotel places you within 2 miles (3 km) of Stockley Park and 6 miles (10 km) of Brunel University. Twickenham Stadium and Windsor Castle are within 9 miles (15 km).

Business services

This hotel features a restaurant, a fitness center, and a bar/lounge. Traveling on business? Take advantage of the 6 conference rooms, as well as the business center and free WiFi in public areas. Self parking, a coffee shop, and limo/town car service are also offered.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 184 guestrooms also offer free WiFi and flat-screen TVs with satellite channels. Other amenities include room service, hair dryers, and laptop-compatible safes.

Standard Room, 2 Twin Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Superior Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Room, 1 Twin Bed

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Deluxe Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Superior Room, 1 Queen Bed with Sofa bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Standard Room, Multiple Beds

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Mercure London Heathrow Hotel ratings based on 4 Verified Reviews

Review Summary
2.5 out of 5 2.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Mercure London Heathrow Hotel

Everyone (3) Family (1)
1 out of 5
When we arrived they did not have our reservation. We waited 45 minutes before they found it and then we were able to check in. The rooms were barely cleaned everyday. Some of the staff were helpful and some were not. The staff seemed more interested in chatting with one another than with assisting guests. Also, different staff members answered questions differently. No one really seemed to know much about the hotel, what was available via room service, nor the neighborhood.

Posted by on Nov 15, 2019

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Comment from Hotel Management

Dec 3, 2019 by Sitanshi Bhalla

Dear Guest, Thank you for sharing your valuable feedback. Please accept our sincere apologies for the inconvenience caused to you during your stay with us. May I please request you to share your full name/ room number so that we can get the issue investigated and ensure it does not repeat in the future. Sincere apologies once again Warm Regards, Sitanshi Bhalla Business Development

3 out of 5
the room was a bit shabby. but clean. staff helpful.

Posted by on Jun 2, 2019

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Comment from Hotel Management

Jun 3, 2019 by swap

Dear Guest, Thank you for taking the time to write such a feedback. your feedback is very much appreciated. I have passed your comments to our staff who would be delighted to hear that. We look forward to being of service again on your next visit to the Heathrow area. Assuring you of our best attention, at all times. Kind Regards, Pankaj Walia

1 out of 5

Terrible experience

Pros: Only thing for me to like was the close proximity to my siblings home in Hayes.
Cons: Almost everything especially the quality of the staff and management..
Location: Very little
Checked in by a very argumentative clerk who refused to upgrade, instead downgraded me to the worst room on the second floor, where my head would probably have hit the slanted wooden ceiling. Then changed to a room right next to a very noisy boiler, with excruciating grinding noise at night, then moved only two rooms away to a very marginal reduction in the noise, finally moved me to the ground floor. All on the first two days. I ordered the Times newspaper for six morning, paid 7 pounds 20 pence in advance yet was asked to pay each morning when I collected the paper. I asked for the camp bed to be removed which was not done, asked for a coffee maker which I was told was inexplicably against the hotel rules. I think the problem is the lack of professional management and control with this hotel.

Posted by on Oct 22, 2015

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5 out of 5

The Hotel at the end of our very special vacation.

Pros: It had been renovated since our last visit and it was even more beautiful. Room was bright, clean and comfortable. Had all necessary conveniences.
Cons: Our stay was short, and I cannot list anything. Even if our stay was longer, I don't think I could list anything. It was a nice and quiet stay.
Location: The location was convenient to London Heathrow and bus service was available to the airport & subways went to any location in London.
The check-in to the duration of our stay could not have been more perfect. There were no unpleasant surprises, staff was kind and helpful. We were not at the hotel long enough to experience all that was available due to our flight schedule; however, I believe all accommodations would have been as quality as what we were able to experience during our short stay. Very excellent--would highly recommend it and we will stay when we vacation in the area in the future.

Posted by , from Searcy, Arkansas on Jul 25, 2015

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About the Mercure London Heathrow Hotel

Location Shepiston Lane, Hayes, England UB3 1LP

Renovations + Closures

This property is closed from April 18 2021 to May 19 2021 (dates subject to change).

Due to COVID-19, this property’s food and beverage options may be limited.

The following facilities are closed on Sunday, Monday, Tuesday, Wednesday, and Thursday:

  • Fitness facility
  • Restaurant

The following facilities are closed on Friday and Saturday:

  • Fitness facility
  • Restaurant

Property Features

Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. Business amenities include a business center and limo/town car service. WiFi is free in public spaces. There are 6 meeting rooms available. A fitness center, multilingual staff, and coffee/tea in a common area are also featured at the eco-friendly Mercure London Heathrow Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Hayes hotel is smoke free.

  • 184 guestrooms or units
  • 2 levels
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Limited onsite parking

Transport

  • Airport: Heathrow Airport (LHR) (4.7 km / 2.9 mi)
  • Train station: Hayes & Harlington Station (1.7 km / 1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Mercure London Heathrow Hotel offers 184 accommodations with laptop-compatible safes and coffee/tea makers. Flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Refrigerator
  • Coffee maker
  • Bathtub or shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests can enjoy full breakfast for a fee.

Borders Restaurant - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Borders Lounge - This restaurant serves brunch, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Outside Seating Area - Onsite restaurant. Guests can enjoy alfresco dining (weather permitting). Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available
  • Stair-free path to entrance
  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at noon
  • Minimum check-in age is: 18

Special check-in instructions:

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

Due to COVID-19, this property’s food and beverage options may be limited pursuant to local regulations.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 15.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards and debit cards. Cash is not accepted.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: GBP 10.00 per person (approximately)
  • Self parking fee: GBP 12.50 per day
  • Early check-in fee: GBP 10.00 (subject to availability)
  • Late check-out fee: GBP 10.00 (subject to availability)
  • Rollaway bed fee: GBP 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Comfort Heathrow
  • Comfort Heathrow Hotel
  • Comfort Hotel Heathrow
  • Heathrow Comfort
  • Heathrow Comfort Hotel
  • Hotel Comfort Heathrow
  • Mercure London Heathrow
  • Comfort Hotel Heathrow Hayes, UK - Greater London
  • Mercure London Heathrow Hotel Hotel
  • Mercure London Heathrow Hotel Hayes
  • Mercure London Heathrow Hotel
  • Mercure London Heathrow Hayes
  • Mercure London Heathrow
  • Mercure London Heathrow Hotel Hayes, UK - Greater London
  • Mercure London Heathrow Hotel Hayes
  • Mercure London Heathrow Hotel Hotel Hayes

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

  • UNESCO sustainable tourism pledge
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.