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4.1 out of 5

"New, clean, quiet, good food, nice facilities. Very strange bathroom config. You can't plug the hair dryer in in the bathroom. There is only one slidi ... " More

By a verified traveler on Fri 08 Jun 2018

Hotel Description

4-star spa hotel near Florence Nightingale Museum

City center retreat

Within a 10-minute walk of this London City Centre hotel, you'll find Florence Nightingale Museum and Imperial War Museum. The Vaults and Southbank Centre Book Market are also within half a mile (1 km).

Full-service spa, dining

A full-service spa, an indoor pool, and a restaurant are all featured at this smoke-free hotel. Traveling on business? Take advantage of the business center and free WiFi in public areas. You'll appreciate the fitness center, bar/lounge, and laundry facilities.

Free WiFi, LED TVs

Along with free WiFi, the 494 guestrooms offer 24-hour room service and LED TVs. Other amenities include minibars, rainfall showerheads, and pillow menus.

Superior Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
$118* Per night/room Jan 24 - Jan 25

Superior Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

King Room (Studio)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Twin Room (Studio)

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Superior King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Park Plaza London Waterloo ratings based on 21 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Park Plaza London Waterloo

Everyone (11) Couples (3) Family (7)
4 out of 5
I liked music in the evenings in the lounge and dinner in the dining room. Across the street from the tube. The hotel however was very dark (not enough lighting) especially in the hallways.

Posted by on Dec 2, 2019

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Comment from Hotel Management

Dec 4, 2019 by Federica (on behalf of General Manager)

Thank you for taking the time to write about your experience. We are glad you had a pleasant experience with us and enjoyed the music and dinner. We regret to hear you found the hotel too dark, but we appreciate your valuable feedback. We hope to see you back soon. Take care! Federica (on behalf of General Manager)

5 out of 5
Excellent hotel with super attentive, accommodating and friendly staff. Breakfast is amazing, definitely add it, worth the price and a great way to get your day started. The hotel rooms are very quiet. Consider upgrading to an outdoor facing room if possible, completely worth it! Concierge was knowledgeable and helpful with all my requests. I traveled from the US for a surprise 13th birthday trip with my son and the hotel location and amenities were perfect! So super close to Lambeth North Underground station. Highly recommend this hotel, I will be staying again for sure!

Posted by on Nov 25, 2019

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Comment from Hotel Management

Nov 26, 2019 by Federica (on behalf of General Manager)

Thank you for the wonderful review and belated happy birthday to your son! I am glad to hear that our hotel and our team were instrumental to make the celebration memorable. We really appreciate your perfect rating ad the recommendations to other travellers. We hope your next stay is just around the corner! All the best, Federica (on behalf of General Manager)

5 out of 5
Loved the pool, the room was very modern and comfortable and the location was perfect for touring.

Posted by on Nov 23, 2019

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Comment from Hotel Management

Nov 25, 2019 by Federica (on behalf of General Manager)

Thank you for your positive comments. We are glad to hear you loved the pool and had a great stay with us. Thanks for the perfect rating. Hoping to see you soon. Take care! Federica (on behalf of General Manager)

2 out of 5
When we arrived, they gave us 2 complimentary bottles of wine, but when my lady asked about complimentary bottles of water, they suggested buying them from the corner market because it was cheaper, or we could drink the tap water out of the sink. Really!?! One day we slept in and that afternoon we were startled by a loud alarm going off in the room, but there were no announcements following or staff to tell us what the alarm was about. Really unprofessional. The one bright spot was the concierge, he was the best of all. He gave us great directions and tips on getting around and places to see and eat at.

Posted by on Oct 9, 2019

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Comment from Hotel Management

Oct 10, 2019 by Laura Radut

I am truly sorry about any inconvenience you might have come across during your stay; therefore, I would be more than grateful if could contact myself or our Guest Relations Team directly so that we can further investigate the failings that have marred your experience with us. Best Regards, Laura Radut Guest Relations Manager

5 out of 5
Well appointed rooms, great location, friendly staff. Rooms were well done and appreciated the ability to control the lights, window shades and room temperature from the centralized control panels.

Posted by on Aug 25, 2019

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Comment from Hotel Management

Aug 26, 2019 by Laura Radut

We hope you come back soon for another Park Plaza London Waterloo experience. Best Regards, Laura Radut Guest Relations Manager

4 out of 5

Posted by on Jul 14, 2019

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Comment from Hotel Management

Jul 15, 2019 by Vanessa Xavier Dias

Dear, Thanks for the great review. Best Regards, Vanessa Xavier Dias Guest Relations Manager

4 out of 5

Posted by on Jun 29, 2019

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Comment from Hotel Management

Jun 30, 2019 by Carolina

Dear Anonymous Thank you for your review, it is great to see you enjoyed your stay with us and hope to welcome you back again. Kind Regards Carolina Assistant Front of House Manager

4 out of 5

Posted by on Jun 28, 2019

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Comment from Hotel Management

Jun 30, 2019 by Carolina

Dear Anonymous Thank you for your review, it is great to see you enjoyed your stay with us and hope to welcome you back again. Kind Regards Carolina Assistant Front of House Manager

2 out of 5
Location is limited by the neighborhood. Other parts of london are closer to restaurants and shops. The proximity to metro station is a huge plus, within 50 yards of entrance. Room service is quite efficient and good, a worthy and reasonably priced 24h option. The front desk and concierge services are extremely uneven. Other than a wonderful evening senior staff concierge staff member they are extremely bothered to be of assistance. Asking for a routine item like a taxi can be a real inconvenience. Smiles are in short supply. The front desk will freely provide unhelpful answers. View this property as a low cost self service property with an incredibly convenient metro stop.

Posted by , from Honolulu on Jun 18, 2019

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Comment from Hotel Management

Jun 19, 2019 by Vanessa Xavier Dias

Dear ChangeMD, Thank you for raising your matters. I can assure you that your experience is certainly not the norm and not the true Park Plaza experience, therefore, I would personally like to express my apologies. Your comments have been shared with the teams so that they can reflect on the events and serve you better next time. However, would it be possible to reach out to the hotel directly to investigate your matters and to make sure they are addressed? I still hope that you will consider visiting Park Plaza hotel again, please feel free to contact myself, and I will do my best to ensure that your stay is more enjoyable. Kind regards, Vanessa Xavier Dias Guest Relations Manager

5 out of 5
Great staff and very modern hotel. Only negative feedback is bathroom lighting is very poor.

Posted by on Jun 12, 2019

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Comment from Hotel Management

Jun 13, 2019 by Carolina

Dear Anonymous Thank you for your review, we are happy that you enjoyed your stay with us and please be assured that all your comments have been passed on to the Manager Once again thank you for your feedback and we hope to welcome you back again in the future. Kind Regards Carolina Assistant Front of House Manager

About the Park Plaza London Waterloo

Location 6 Hercules Road, London, England SE1 7DP

Property Features

Park Plaza London Waterloo offers its guests a full-service spa, an indoor pool, and a fitness center. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There's an onsite business center. Spa services, a terrace, and tour/ticket assistance are also featured at the business-friendly Park Plaza London Waterloo. For a fee, parking is available. This 4-star London hotel is smoke free.

  • 1 building
  • 494 guestrooms or units
  • 13 levels
  • Built in 2016
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: London (LCY-London City) (13.9 km / 8.6 mi)
  • Train station: London Waterloo Station (1.1 km / 0.7 mi)
  • Metro station: Lambeth North Underground Station (0.5 km / 0.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Park Plaza London Waterloo offers 494 air-conditioned accommodations with minibars and laptop-compatible safes. A pillow menu is available. 48-inch LED televisions come with pay movies. Bathrooms include showers with rainfall showerheads, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding and hair dryers can be requested. Housekeeping is provided daily.

  • Minibar
  • In-room dining (24 hours)
  • LED television
  • Movies for purchase
  • Hypo-allergenic bedding
  • Pillow options
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hair dryer available
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy English breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM.

Park Plaza London Waterloo has a restaurant on site.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

Spa Services

Mandara Spa has 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is equipped with hot springs/mineral springs, a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 2
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Ayurvedic treatments
  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Detoxification wrap
  • Hot springs/mineral springs in spa
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates).

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates).

  • One child stays free
  • Only service animals are allowed
  • Debit cards not accepted
  • UnionPay
  • No rollaway/extra beds available
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: GBP 19.50 for adults and GBP 19.50 for children (approximately)
  • Self parking fee: GBP 45.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Park Plaza London Waterloo Hotel
  • Park Plaza Waterloo Hotel
  • Park Plaza Waterloo
  • Park Plaza London Waterloo Hotel
  • Park Plaza London Waterloo London
  • Park Plaza London Waterloo Hotel London

Promotions

Executive Room Offer

Book a stay in an "Executive Double Room" or "Executive Studio" room category and receive Executive Lounge access 6-8 PM including complimentary drinks and canapés, luxury Elemis toiletries, and an in-room Nespresso® coffee machine.


Full details at check-in. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.