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4.2 out of 5

"It's literally next to Tube station, 6 min ride away from Heathrow airport. Everyone was friendly, and helpful. Especially Luna!! The breakfast was ... " More

By a verified traveler on Fri 12 Aug 2022

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Hotel Description

4-star aparthotel in Botwell, connected to the convention center

Central Hayes getaway

With a stay at this Botwell aparthotel, you'll be within 2 miles (3 km) of Stockley Park and 6 miles (10 km) of Brunel University. Wembley Stadium and Westfield London Shopping Centre are also within 12 miles (20 km).

Dining, fitness center

This aparthotel features a restaurant, a gym, and a bar/lounge. WiFi in public areas is free. Self parking, a coffee shop, and a snack bar/deli are also offered.

Free WiFi, kitchens

The soundproofed apartments offer free WiFi and hair dryers. Well-equipped kitchens come with refrigerators, stovetops, and microwaves. Weekly housekeeping is available.

Standard Apartment, 2 Bedrooms (1 bathroom)

Bed Count 1 Full Bed Maximum Occupancy 6 Max

Standard Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Apartment, 2 Bedrooms, 2 Bathrooms

Bed Count 3 Twin Beds Maximum Occupancy 5 Max

Standard Apartment, 1 Bedroom (Twin)

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Standard Apartment, 1 Bedroom (Double)

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Studio

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Staycity Aparthotels London Heathrow ratings based on 13 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Staycity Aparthotels London Heathrow

Everyone (7) Family (4)
5 out of 5
It's literally next to Tube station, 6 min ride away from Heathrow airport. Everyone was friendly, and helpful. Especially Luna!! The breakfast was delicious, with many options.

Posted by on Aug 12, 2022

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Comment from Hotel Management

Aug 12, 2022 by Sukhveer Night Manager

Thank you very much for your detailed review. We really enjoy listening to the great feedback about our amazing colleagues! We look forward to welcoming you again.

5 out of 5
i liked eveything and i return every year. best of all next to the station and being able to cook yourown food.

Posted by , from los angeles LAX on Jan 29, 2020

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Comment from Hotel Management

Feb 1, 2020 by Front Office Manager

Dear MArcelo, Thank you very much for taking the time to provide a review of your recent stay at our aparthotel. We're delighted to find that you were able to rate most aspects of your stay highly. We very much look forward to being able to welcome you again in the near future. Kind regards, Mohit

3 out of 5
You can't get any more convenient for the Hayes and Harlington rail station.

Posted by on Jun 12, 2019

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Comment from Hotel Management

Jun 14, 2019 by Kristina Guest Services Manager

Dear Guest, Thank you for your positive comments and I am pleased that you had a good stay overall. However, I apologize for the inconveniences that you experienced during your stay and don't hesitate to call me to share more information and I will try my best to rectify the situation. Kind Regards,

5 out of 5
housekeeping could have been better.overall an excellent place to stay

Posted by on Apr 30, 2019

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Comment from Hotel Management

May 1, 2019 by Kristina Guest Services Manager

Dear Guest, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Kind Regards,

5 out of 5

Posted by on Apr 1, 2019

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Comment from Hotel Management

Apr 30, 2019 by Kristina Guest Services Manager

Dear Guest, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us. Kind Regards,

4 out of 5

Posted by on Mar 7, 2019

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Comment from Hotel Management

Apr 30, 2019 by Kristina Guest Services Manager

Dear Guest, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us. Kind Regards,

1 out of 5
Hotel so dirty that we left and lost the money because it was unrefundable

Posted by on Jan 7, 2019

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Comment from Hotel Management

Jan 11, 2019 by Kristina Guest Services Manager

Dear Guest, I am very disappointed to hear that you found our service to be below your standards. We would like to know more. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally. Kind Regards,

4 out of 5
This property was a great place to stay. A short 2 minute walk to both bus and train stops, yet still a quiet place to stay. The staff was wonderful, the room was clean, and the kitchenette was nice to have since there was a grocery next door.

Posted by on Jan 2, 2019

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Comment from Hotel Management

Jan 3, 2019 by Kristina Guest Services Manager

Dear Guest, What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future. Kind Regards, Kristina Guest Services Manager

4 out of 5
I like the the option of the train across the street

Posted by on Nov 16, 2018

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Comment from Hotel Management

Nov 18, 2018 by Nick

Dear Guest, Thank you very much for taking the time to review your stay with us. We're delighted to read that you were able to give us a high score, and especially that you were able to take good advantage of our excellent location adjacent to Hayes and Harlington train station. Kind regards, Nick Front Office Manager

4 out of 5

One week stay in London.

By far the most spacious place we stayed in during our family of four 21 europinian vacation. Two rooms with two bathrooms and linging room with mostly full sized kitchen and dining area for six. We had a king size bed, two twins, and a couch bed... essentially three different sleeping rooms if needed. Train station a hundred yards away. We got unlimited train pass for about 58 Euro each for the entire week. What a bargain as taxis are expensive in London due to the traffic. We learned after taking two taxis for about 80 Euro each that the one time fee for train and underground was a steal. Trains are hard to figure out at first, but staff and strangers are eager to help in London. Laundry facilities on first floor...never saw anyone using them...easy to use...save up 10 to 20 pounds in coins as hotel didn't have change. Little store two doors down from main entrance to buy supplies for kitchen. Don't forget your passport...they seem to always ask to see it when you buy anything. Also, bring your own grocery bags or you have to pay to buy them. My only complaints we're rather uncomfortable beds...King beds seems to be two double beds combined together. King was too soft, could feel springs, twin bed was too hard and rigid, but the couch was just right... according to my 17 yr old son. All in all, despite the beds, the place was absolutely perfect.

Posted by , from Idaho on Jun 28, 2018

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Comment from Hotel Management

Jul 18, 2018 by Warryn

Dear Lessil, Thank you very much for taking the time to provide a review of your recent stay at our aparthotel. We're delighted to find that you were able to rate most aspects of your stay highly. We very much look forward to being able to welcome you again in the near future. Kind regards, Warryn Lloyd, Guest Services Manager

About the Staycity Aparthotels London Heathrow

Location High Point Village, Hayes, England UB3 4FL

Renovations + Closures

This property is closed from November 24 2022 to December 31 2023 (dates subject to change).

Property Features

There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A fitness center, tour/ticket assistance, and multilingual staff are also featured at Staycity Aparthotels London Heathrow. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Hayes aparthotel is smoke free.

  • 1 building
  • 269 guestrooms or units
  • 8 levels
  • Built in 2012
  • Deli
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Convenience store
  • Television in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Kitchen
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Hayes & Harlington Station (0.2 km / 0.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Staycity Aparthotels London Heathrow offers 269 accommodations with hair dryers and irons/ironing boards. Beds feature premium bedding. Accommodations at this 4-star aparthotel have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include bathtubs or showers with rainfall showerheads. This Hayes aparthotel provides complimentary wireless Internet access. LCD televisions come with digital channels. Housekeeping is provided weekly.

  • In-room kitchen
  • HD television
  • Digital channels
  • Refrigerator
  • Microwave
  • Stove
  • Kitchenware
  • Luxury bedding
  • Bathtub or shower
  • Rainfall showerhead
  • Housekeeping (weekly)
  • Hair dryer
  • Iron and ironing board
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 10:30 AM.

Staycity Aparthotels London Heathrow has a restaurant on site.

Nearby Activities

Recreational amenities at the aparthotel include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Accessible bathroom (in select rooms)
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests who wish to book breakfast are encouraged to contact the property before arrival to pre-book it and receive a discounted breakfast price.

Guests driving to the property should contact this property in advance.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

This property advises that enhanced cleaning measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place.

  • One child stays free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Credit card pre-authorization
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property uses a professional cleaning service
  • Property is not currently implementing any guest safety measures
  • Property is cleaned with disinfectant
  • Staffed front desk
  • Children stay free - maximum age 6
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Parking height restrictions apply
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately GBP 10 for adults and GBP 5.00 for children
  • Self parking fee: GBP 15 per day
  • Early check-in fee: GBP 10 (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Housekeeping is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Apartments London Heathrow
  • London Heathrow Apartments
  • Serviced Apartments London Heathrow
  • Staycity Heathrow
  • Staycity London
  • Staycity London Heathrow
  • Staycity London Heathrow Apartments
  • Staycity London Heathrow Serviced Apartments
  • Staycity Aparthotels London Heathrow Apartment Hayes
  • Staycity Serviced London Heathrow
  • Staycity Serviced Apartments London Heathrow Apartment Hayes
  • Staycity Serviced Apartments London Heathrow Apartment
  • Staycity Serviced Apartments London Heathrow Hayes
  • Staycity Aparthotels London Heathrow Apartment
  • Staycity Aparthotels London Heathrow Hayes
  • Staycity Aparthotels London Heathrow Hayes UK - Greater
  • Staycity Aparthotels London Heathrow Hayes
  • Staycity Aparthotels London Heathrow Aparthotel
  • Staycity Aparthotels London Heathrow Aparthotel Hayes

You should know

  • One child 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.