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"Its beautiful, clean , conveniently close to different stores & food (both take out & dine in) ... Lots to do in the area ... L.a. County Fair & O.C. ... " More

By a verified traveler on Thu 02 Aug 2018

Hotel Description

Hotel near California State Polytechnic University Pomona in Diamond Bar

City center stay

Your stay at this Valle Lindo hotel places you within 6 miles (10 km) of California State Polytechnic University Pomona and Fairplex. Royal Vista Golf Club and Wally Parks NHRA Motorsports Museum are also within 6 miles (10 km).

Free perks

This hotel doesn't skimp on freebies - guests receive free buffet breakfast, free WiFi, and free self parking. Traveling on business? Take advantage of the business center and onsite conference space. Enjoy the outdoor pool and conveniences like a 24-hour front desk and laundry facilities.

Free WiFi, refrigerators

Featuring conveniences like sitting areas and refrigerators, the 97 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Other amenities include coffee/tea makers, hair dryers, and safes.

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator (Freeway Side)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$91* Per night/room Dec 25 - Dec 26

Standard Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator

Bed Count 1 King Bed Maximum Occupancy 2 Max

Best Western Diamond Bar Hotel & Suites ratings based on 14 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Best Western Diamond Bar Hotel & Suites

Everyone (7)
3 out of 5
Location is good. Close to shopping and restaurants. Too noisy.

Posted by on Jun 4, 2019

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Comment from Hotel Management

Jun 5, 2019 by Manager

Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our location. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

4 out of 5
Hotel was nice, staff was OK. There's a weird half wall in the room, but it was over all a good experience.

Posted by on Jan 2, 2019

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Comment from Hotel Management

Jan 8, 2019 by Manager

Guest satisfaction is our number one objective so we really appreciate the input regarding our staff and room. We appreciate you taking the time to share your experience.

2 out of 5

Posted by on Oct 16, 2018

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Comment from Hotel Management

Oct 16, 2018 by Manager

Thank you for taking the time to share your rating of our hotel. We hope to earn your business again on your next travels.

4 out of 5
Its beautiful, clean , conveniently close to different stores & food (both take out & dine in) ... Lots to do in the area ... L.a. County Fair & O.C. County fair are close by .... It's a nice place to stay!!

Posted by on Aug 2, 2018

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Comment from Hotel Management

Aug 9, 2018 by Manager

We can't thank you enough for sharing your feedback with regards to our area. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

5 out of 5

Fabulous value!

Pros: Easy freeway access, restaurants within walking distance, good breakfast, comfortable bed, good TV, friendly staff
Cons: Honestly, I don't know. Everything worked and that is pretty unusual even for more expensive hotels.
Location: I just went back and forth to the NAMM show so I don't know about things to do nearby.
I needed a hotel to stay at while attending the NAMM show in Anaheim and a friend suggested Diamond Bar. It's an easy ride to Anaheim and less expensive. I looked at hotels in Diamond Bar and booked a room at the Best Western. It was a great choice and I will go back there next year.

Posted by , from Berkeley, CA on Jan 24, 2017

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Comment from Hotel Management

Jan 29, 2017 by Manager

Thanks so much for the excellent rating! I am very glad that we met your satisfaction following your visit here in our hotel. We look forward to welcoming you again at our hotel soon. Kind regards.

2 out of 5

Hotel that needs some work

Pros: Proximity to events we were attending
Cons: See above
Location: Location was as expected- chosen due to proximity to events we were attending
We stayed in this location on our trip to see the Rose Parade and Rose Bowl Game. Upon check-in, it took 20 minutes to get us checked in. I had called and requested rooms close to each other with one on the ground floor- I had booked 3 rooms. We were told all rooms were on the 2nd floor- no elevator and we were not close to each other. There was an issue in all 3 rooms with the heat- couldn't regulate it. All 3 rooms also had issues with the showers- none worked properly. Towels were not changed in one of the rooms, a TV remote wasn't working and we were told that there was nothing that could be done about it. Overall, very disappointed in this Best Western. I have stayed in other Best Westerns many times and never have had these issues. Would not recommend!

Posted by , from Leominster, MA on Jan 4, 2016

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Comment from Hotel Management

Feb 23, 2016 by Guest Relations Manager

Dear Brian, I sincerely apologize for the inconvenience you experienced during your visit. We will work harder to improve our services and the quality of accommodation we provide to all of our guests. We hope to have the opportunity to serve you again soon. Thank you for your business.

3 out of 5

Clean and adequate

We needed to spend four nights without breaking the bank, and this fit the bill. The pool, hot tub, and grounds were immaculate and nicely landscaped. Breakfast was typical continental breakfast fare - hard boiled eggs, pastries, cereals, etc. The tablecloths in the breakfast area did not seem to be changed from one morning to the next - we recognized our spots from the previous day. The room was large and clean and the bed was fairly comfortable. The biggest frustration had to do with lighting - the lamps just didn't offer enough light for the room. Also, the sink/vanity light was on a motion sensor and couldn't be turned completely off. So, if one person got up during the night, the light came on, thus waking the other person. After the first night, we resorted to unscrewing the bulbs when we went to bed! Overall, we'd stay there again. Pool and hot tub were extremely nice.

Posted by , from Tennessee on May 15, 2015

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5 out of 5

There were surprises when we checked in

Pros: Free breakfast, Free Internet, Quiet, beautiful swimming pool
We were delighted with our room, but were disappointed that our daughter and granddaughter traveling with us were not able to be in an adjoining room as we asked for when we made the reservations and paid for the two rooms.

Posted by , from Salem, OR, USA on Mar 3, 2013

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5 out of 5

Excellent All the Way Around!

Pros: Free breakfast, Free Internet, Quiet, exercise room
I agree with my sister's review on Trip Adviser. Not only was this Best Western an excellent place to stay for the price, but they also had an updated Exercise Room. The Continental breakfast had an excellent waffle bar with delicious homemade waffles. I would not hesitate to stay at this Best Western the next time we visit the Los Angeles area.

Posted by , from Owings Mills, MD, USA on Nov 15, 2012

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1 out of 5

Horrible Stay

This hotel should not have a 3 rating...it was very loud...the maintenance staff was doing repairs at 8am on Saturday Morning. I would not recommend this hotel. It was on a dead end street that looked like an alley, the bathtub was clogged and the room smelled. Also, they informed me at check in...that I have to put $100 deposit just in case I take something. As if there was anything in the room worth taking. I stayed on the freeway side and didn

Posted by on Jul 28, 2012

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About the Best Western Diamond Bar Hotel & Suites

Location 259 Gentle Springs Ln, Diamond Bar, CA 91765

Property Features

Public spaces have free WiFi. You'll find a business center on site. Free breakfast is served daily. An outdoor pool, multilingual staff, and a garden are also featured at the business-friendly Best Western Diamond Bar Hotel & Suites. Self parking is free. This Diamond Bar hotel is smoke free.

  • 97 guestrooms or units
  • 2 levels
  • Buffet breakfast (free)
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Ontario, CA (ONT-Los Angeles - Ontario Intl.) (27.4 km / 17 mi)
  • Train station: Walnut Industry Station (5.8 km / 3.6 mi)
  • Parking: Free self parking

Room Amenities

Best Western Diamond Bar Hotel & Suites offers 97 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Accommodations offer separate sitting areas. Flat-screen televisions come with premium cable channels. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Diamond Bar hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

  • Bathrooms are partially open
  • Sitting area
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Exterior corridor access
  • Climate control (air conditioning)

Food & Drink

Guests are served free buffet breakfast on weekdays from 6:00 AM to 9:00 AM and on weekends from 6:00 AM to 9:30 AM.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

This property doesn't offer after-hours check-in. Guests arriving late won't be able to check in until the next morning.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

This property doesn't offer after-hours check-in. Guests arriving after hours will have to wait until the next morning to check in.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are available for USD 15.99 per day.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • Only service animals are allowed
  • Debit cards not accepted
  • No cribs (infant beds) available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 15.99 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Diamond Bar
  • Best Western Diamond Bar Hotel
  • Best Western Hotel Diamond Bar
  • Diamond Bar Best Western
  • Best Western Diamond Bar Hotel Diamond Bar
  • Best Diamond Bar & Suites
  • Best Western Diamond Bar Hotel & Suites Hotel
  • Best Western Diamond Bar Hotel & Suites Diamond Bar
  • Best Western Diamond Bar Hotel & Suites Hotel Diamond Bar

You should know

  • Pool access available from 7:00 AM to 9:00 PM.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.