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4.1 out of 5

"Staff is great. Bed hard as a rock, terrible a/c, blinds were broken, woke up almost as tired as I went to bed " More

By a verified traveler on Fri 20 May 2022

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Hotel Description

3-star Beaux Arts hotel near Third Street Promenade

Seaside stay

Within a 10-minute walk of this Downtown Santa Monica hotel, you'll find Third Street Promenade and Santa Monica Pier. Also, Santa Monica Beach is within half a mile (1 km) and Venice Beach is within 2 miles (3 km).

Restaurant, coffee shop

This hotel features a restaurant and 2 bars/lounges. Traveling on business? Take advantage of the free WiFi in public areas and valet parking. A coffee shop, a lobby fireplace, and a computer station are also on offer.

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$307* Per night/room Jul 7 - Jul 8

Suite, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premier Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Hotel Carmel ratings based on 15 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hotel Carmel

Everyone (5) Couples (3) Family (7)
3 out of 5
Staff is great. Bed hard as a rock, terrible a/c, blinds were broken, woke up almost as tired as I went to bed

Posted by on May 20, 2022

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Comment from Hotel Management

Jun 10, 2022 by General Manager

Dear Barry, Thank you for your feedback you shared. I will share with the team to address your experience and appreciate you feedback as it allows us to to improve.

5 out of 5
The location was perfect… felt safe waking around at night loved the friendly helpful staff… Would have liked to have had mini fridge in room to keep cold drinks and if you left bathroom door open could hear water running in other room and heard one guy snoring during night in there. LOL. But with door closed could not hear any of it…. Little more space under door then a newer hotel entering room just due to age of hotel and had group of young folks decide to hold loud conversation just outside our door late in evening but would have heard that anywhere the folks where issue not hotel…. Best water pressure I have ever had in a hotel!! There was kind of a musty smell when we first got in room but honestly did not notice it after that first few hours whether we got use to it or having fan/heat running in room circulated air and dissipated cannot say which… Would recommend this hotel think they are doing some renovations which would be nice but hopefully they will keep the older historic feel….

Posted by on Feb 28, 2022

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Comment from Hotel Management

Mar 1, 2022 by General Manager

Dear Shonda, Thank you for being out Guest and share your trip! We are happy to hear that you had a good time, enjoyed our location and the team. Yes - we are making some improvements however will keep this within the History of the building and will not change such. I hope you have a great week and we look forward to welcome you back in the future.

5 out of 5

Posted by on Aug 8, 2021

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1 out of 5
Very dirty. We even had roaches in room showed front desk. All they did was say they were sorry!

Posted by on Jul 12, 2021

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Comment from Hotel Management

Jul 20, 2021 by Hotel Manager

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. We use our pest control vendor each week for all public space and guest rooms. Each Guest room is sprayed and treated 6 times a year. The Hotel Industry Average is only 4 times. Your comments will help us as we continually work to improve our guest experience. At Hotel Carmel in Santa Monica, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.

4 out of 5
Great location, and friendly staff.

Posted by on Jun 19, 2021

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Comment from Hotel Management

Jul 20, 2021 by Hotel Manager

Thank you for taking a moment to share your experience. I am happy to hear you found the Hotel Carmel Santa Monica's Location to your liking and expectations. We look forward to welcoming you back to our hotel in the not-too-distant future!

3 out of 5
Small spaces

Posted by on May 31, 2021

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Comment from Hotel Management

Jul 20, 2021 by Hotel Manager

Thank you for taking a moment to share your experience. I am happy to hear you found the Hotel Carmel Santa Monica to your liking and expectations. We look forward to welcoming you back to our hotel in the not-too-distant future!

5 out of 5
Very nice hotel, very clean, very real hood I definitely recommend it. !!!!!!!!

Posted by on May 10, 2021

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4 out of 5

Posted by on Mar 22, 2021

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4 out of 5
The room and area was nice stuff very good service just wish the parking was better and the room had a microwave but nice ova all

Posted by on Feb 22, 2021

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Comment from Hotel Management

Feb 24, 2021 by Hotel Manager

Thank you for sharing your comments. All comments are taken seriously and we utilize them to improve on a daily basis. We know you have many choices and we are happy you decided on us. We will look forward to your return!

5 out of 5
It was a quaint older hotel with the charm of a bygone era. It was updated and freshly painted and VERY clean. We really liked the old world feel of this boutique hotel. HIGHLY recommend this hotel.

Posted by , from San Antonio on Dec 15, 2020

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Comment from Hotel Management

Jan 8, 2021 by Team Hotel Carmel

Hi Tami, Many thanks for the 5 out of 5 rating. It is awesome to hear your feedback . We would love to welcome you back on a future visit. Wishing you safe and exciting travels always.

Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to September 1 2022 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities

Property Features

There's a restaurant on site, as well as a coffee shop/cafe. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces. Tour/ticket assistance, multilingual staff, and concierge services are also featured at the business-friendly Hotel Carmel. Parking is available for a fee. This Beaux Arts Santa Monica hotel is smoke free.

  • 1 building
  • 90 guestrooms or units
  • 4 levels
  • 2 bars or lounges
  • Built in 1924
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Computer for guest use
  • Fireplace in lobby
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Microwave (on request)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Metro station: Downtown Santa Monica Station (0.4 km / 0.3 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Hotel Carmel offers 90 air-conditioned accommodations with minibars and safes. Beds feature memory foam mattresses. 40-inch LCD televisions come with premium satellite channels. Bathrooms include shower/tub combinations and complimentary toiletries. This Santa Monica hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and ceiling fans. Microwaves and hair dryers can be requested. Housekeeping is provided on request.

  • Memory foam beds
  • Minibar
  • In-room dining (limited hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Microwave available
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer available
  • Safe
  • Toiletries (free)
  • Telephone
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Toothbrush and toothpaste available

Food & Drink

Interactive Cafe - Onsite café.

Independence Tavern - Onsite restaurant. Open daily.

The Bar - Onsite bar. Open daily.

Chole - Onsite bar. Open daily.

Copa d'Oro - Onsite bar. Open daily.

Room service (during limited hours) is available.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-out is available. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply
  • Individually-wrapped food options are not available
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 20.00 per accommodation, per night. This fee does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 35 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Carmel Santa Monica
  • Hotel Carmel
  • Hotel Carmel Santa Monica
  • Carmel Hotel Santa Monica
  • Hotel Carmel Hotel
  • Hotel Carmel Santa Monica
  • Hotel Carmel Hotel Santa Monica

You should know

  • Alcohol isn't served at Hotel Carmel.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.