2/10 Terrible
Destiny
Traveled with family
Jan 24, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was rude. Desk service made an assumption that the people who were in the room were all staying which absolutely was not the case. We were all meeting up there because we were all going to dinner together. As I was walking my friend to her car the person at the desk stared the entire five minutes directly at us the whole time. Creepy! And then my other friend was leaving but her car would not start so she had to wait for someone to either tow it or fix it and the concierge was notified of that. However he said she has to leave even though she wasn’t staying there over night and he said something about an 8pm curfew which I was never notified of prior to staying there. So he wanted her to wait OUTSIDE IN THE RAIN in Long Beach. Mind you we were also not being loud or disruptive! And he was telling us that rooms 124 and 125 were complaining about us after we had just gotten back for dinner and we were there not even 10 minutes. And I said I’ll make sure to apologize to them and he said no because they are leaving at 2am. And he kept talking about the policy of 8pm. So which is it? This place was super uncomfortable to stay it. And I would never stay here again.
And to top it off, the towels that were in our bathroom had GRAY streaks on them. None of us had even used them yet. As well as the pillows were dirty too. Oh AND bathroom window had black moldy looking stuff on window sill
Destiny
Stayed 1 night in Jan 2024