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La Quinta Inn & Suites by Wyndham Thousand Oaks-Newbury Park

2.5-star property
1320 Newbury Rd, Thousand Oaks, CA 1-855-201-7819

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3.0 out of 5
See all 13 Travelocity Reviews

"Staff was great! Air conditioner kept going on by itself and no hot water in shower, however they did offer to move but I was too lazy so that was my ... " More

By a verified traveler on Mon 28 Oct 2019

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Hotel Description

Hotel perfectly located for exploring Thousand Oaks

City center stay

Your stay at this Newbury Park hotel places you within 3 miles (5 km) of The Oaks and Conejo Valley Botanic Garden. Los Robles Hospital and Medical Center and Civic Arts Plaza are also within 6 miles (10 km).

Free perks

This hotel features an outdoor pool and a fitness center. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the spa tub and free perks like continental breakfast and free self parking.

Free Internet, flat-screen TVs

The 124 guestrooms offer free WiFi and free wired Internet, flat-screen TVs with cable channels, and coffee/tea makers. Other amenities include free local calls, hair dryers, and ironing boards.

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 Queen Bed, Accessible, Non Smoking (Mobility Accessible)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

La Quinta Inn & Suites by Wyndham Thousand Oaks-Newbury Park ratings based on 13 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for La Quinta Inn & Suites by Wyndham Thousand Oaks-Newbury Park

Everyone (7) Couples (1) Family (5)
1 out of 5
Super dirty rooms, shady people all over. Sheriff outside when we pulled up

Posted by , from paso Robles on Sep 9, 2020

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Comment from Hotel Management

Sep 11, 2020 by Laquinta Thousand Oaks General Manager

Dear George, Thank you for staying with us and taking the time to give us feedback about your experience. I sincerely apologize for the issues you encountered during your stay. There is no excuse for any cleanliness issues and I will address this with our entire team to rectify. I am also working with our team on Safety and Security policies and procedures to ensure we are providing the service and environment we all expect. I would love to hear more details about your stay so I may address accordingly. Again, Thank you for the valuable feedback and I hope we can have the opportunity to have you as our guest again to show you our improvements. Sincerely,

5 out of 5
Staff was great! Air conditioner kept going on by itself and no hot water in shower, however they did offer to move but I was too lazy so that was my bad. Included breakfast was a carb lovers delight, but not for me. They gave ma a small discount which was nice of them.

Posted by on Oct 28, 2019

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Comment from Hotel Management

Nov 16, 2019 by La Quinta by Wyndham Thousand Oaks-Newbury Park

Dear Guest, Thank you for taking the time to give us your feedback. I am sorry to hear about the issues you experienced regarding the air conditioning unit as well as the lack of hot water. Your feedback will be reviewed to ensure the maintenance items are properly solved. We look forward to better accommodating you in the future. Thank You

3 out of 5
the room was ok. breakfast is nothing great. It was loud there

Posted by on Oct 17, 2019

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Comment from Hotel Management

Oct 17, 2019 by La Quinta by Wyndham Thousand Oaks-Newbury Park

Hello Guest, Thank you for taking the time to make a review of you experience at La Quinta. I am sorry to hear you had a less than enjoyable experience at La Quinta. Your feedback will be shared with the staff to improve our service and quality. Thank you for your feedback. We hope to better serve you in the future.

4 out of 5
Property was nice. Very helpful staff. Room was very clean. Easy to get to and area surrounding was nice.

Posted by on Aug 22, 2019

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Comment from Hotel Management

Sep 1, 2019 by La Quinta by Wyndham Thousand Oaks-Newbury Park

Dear Guest, Thank you for taking the time to give us your feedback. It's great to hear about how helpful the staff was as well as the other details that made your visit a pleasant one. We hope to accommodate you again in the future. Thank You

4 out of 5
The grounds need a little maintenance. Sidewalks, breezeways, and staircases could use a good pressure wash. Otherwise, breakfast was great, and staff was great. Room was adequate, though sheets smelled faintly of cigarette smoke.

Posted by on Aug 19, 2019

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Comment from Hotel Management

Aug 21, 2019 by La Quinta by Wyndham Thousand Oaks-Newbury Park

Dear Guest, Thank you for taking the time to give us your feedback. I will share your suggestions with the maintenance team regarding pressure washing the exterior as it will help us improve our services. I will also be sharing this feedback with the housekeeping supervisor to look into the issues of the odorous sheets. We hope to implement the necessary changes to improve our business and better accommodate you in the future. Thank You

3 out of 5
It was clean, but the bed was broken so it was lopsided

Posted by on Aug 14, 2019

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Comment from Hotel Management

Aug 20, 2019 by La Quinta by Wyndham Thousand Oaks-Newbury Park

Dear Guest, We appreciate you taking the time to submit your feedback. I apologize for the issues regarding the bed and have notified our maintenance staff to ensure this gets taken care. We hope to better accommodate you in the future. Thank You

2 out of 5
The room had a musty smell. The carpets were stained, the furniture was stained. There was a huge gap in the lower portion of the door (at least 3/8") between the side of the door and the door jam that you could see through to the outside...and visa-versa. Just not what was expected for paying $120 on a Saturday night.

Posted by on May 13, 2019

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Comment from Hotel Management

May 16, 2019 by La Quinta by Wyndham Thousand Oaks- Newbury Park

Dear Guest, Thank you for taking the time to give us this feedback. I am very sorry to hear about the issues you experienced with cleanliness as well as its maintenance. I will be sharing these issues with the maintenance staff so they can be properly tended to and prevented to improve our guest experience. Thank you again for your feedback.

5 out of 5
Rooms are a little dated but very clean. Staff was exceptional. Location is close to restaurants. Overall experience was good.

Posted by on Jul 29, 2018

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Comment from Hotel Management

Aug 10, 2018 by La Quinta Thousand Oaks

Thanks for your feedback. We are anticipating a renovation and are glad you enjoyed your stay.

1 out of 5

It was terrible hotel

Pros: We had nothing to like about this hotel
Cons: Better customer services, the rooms need to be clean.
We booked two non-smoking rooms and stayed one night on 08/06/2016. When we checked in they gave us the rooms that already had customer stayed in there. We had to go back to the front desk and the receptionist told us that they don't have any room available and it was already late at night. End up they gave us the smoking rooms with really bad smell and cleanness. The rooms did not have any bed sheets, comforters, or pillows. We have to go to the room where they store all the bed sheets, pillows and comforters to get these stuffs by ourselves. We had a nightmare to sleep and stay in this place.

Posted by , from Westminster, CA on Aug 8, 2016

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Comment from Hotel Management

Aug 15, 2016 by Manager

Thank you for your review. This is definitely not the kind of experience we want our guests to have. I'm so sorry about the issues you encountered. Providing a clean, comfortable room to our guest is important to us. We will make sure your comments are shared with our housekeeping staff. Rest assured your comments are taken to heart and we will do everything we can to improve.

2 out of 5

Stayed there for 4 nights. Noisy, bed was comfy

Pros: bed was comfy
Cons: Housekeeping
Only redeeming quality about the room was the bed. It was comfortable. I was not happy with housekeeping. I stayed there 4 nights. First day no one came to make the bed or refresh my linens, coffee, shampoo etc. I complained at front desk. Next day they refreshed my room but I noticed the same washcloth was just refolded to look like a new one but I had wiped my shoe with it the previous day and had left a black spot. That same spot was there so I knew it was the same towel. They also did not leave me a new shampoo or coffee for the next morning.

Posted by on Jan 12, 2016

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Comment from Hotel Management

Jan 16, 2016 by General Manager

I’ve received your review of La Quinta Thousand Oaks. We are sorry on not meeting your expectations. Rest assured your comment with the cleanliness of the room was shared with our housekeeping team, and it’s through comments such as yours that we’re able to improve. Thanks again for your time, and hope we’ll see you back with us at La Quinta Thousand Oaks once again.

About the La Quinta Inn & Suites by Wyndham Thousand Oaks-Newbury Park

Location 1320 Newbury Rd, Thousand Oaks, CA 91320

Renovations + Closures

The following facilities or services will be unavailable from May 21 2020 to March 1 2021 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities
  • Meeting facilities

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

La Quinta Inn & Suites by Wyndham Thousand Oaks-Newbury Park offers its guests an outdoor pool, a spa tub, and a fitness center. WiFi and wired Internet are free in public spaces. There's an onsite business center. Free breakfast is available. Event space at this hotel measures 1200 square feet (111 square meters). The business-friendly La Quinta Inn & Suites by Wyndham Thousand Oaks-Newbury Park also features laundry facilities and an elevator. Free self parking is available. This Thousand Oaks hotel is smoke free.

  • 124 guestrooms or units
  • 3 levels
  • 1200 sq ft of conference space
  • 111 sq m of conference space
  • Continental breakfast (free)
  • Business facilities
  • Self-service laundry
  • Front desk (24 hours)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Los Angeles Intl. Airport (LAX) (71.9 km / 44.7 mi)
  • Parking: Free self parking

Room Amenities

La Quinta Inn & Suites by Wyndham Thousand Oaks-Newbury Park offers 124 air-conditioned accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations and complimentary toiletries. This Thousand Oaks hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

Guests are served free continental breakfast.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at noon
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pet Policy

  • Pets are welcome and stay free
  • Maximum 2 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast. The property affirms that it follows sanitization practices of Count on Us (Wyndham) guidelines. The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Pets allowed (no fees)
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Count on Us (Wyndham)
  • LGBTQIA friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays

Hotel Names

  • Quinta Inn Newbury
  • Quinta Inn Thousand Oaks Newbury Park
  • Quinta Newbury
  • Quinta Thousand Oaks Newbury Park
  • Quinta Inn Newbury Park
  • Quinta Newbury Park
  • La Quinta Thousand Oaks
  • Thousand Oaks La Quinta
  • La Quinta Inn And Suites Thousand Oaks
  • La Quinta Inn & Suites 1000 Oaks
  • Quinta Wyndham Thousand Oaks-Newbury Park Hotel
  • Quinta Wyndham Thousand Oaks-Newbury Park
  • La Quinta by Wyndham Thousand Oaks Newbury Park
  • La Quinta Inn Suites Thousand Oaks Newbury Park
  • Hotel La Quinta by Wyndham Thousand Oaks-Newbury Park
  • La Quinta by Wyndham Thousand Oaks-Newbury Park Thousand Oaks
  • Quinta Wyndham Hotel
  • Quinta Wyndham

You should know

  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.