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Reviews

3.6 / 5Good
1,714 reviews

Amenities

  • Pool
  • Pet Friendly
  • Air Conditioning
  • Business Services

Map

What's nearby

  • Popular Location
    Los Angeles Convention Center
    5 min drive
  • Popular Location
    L.A. Live
    5 min drive
  • Popular Location
    Staples Center
    5 min drive
  • Airport
    Burbank, CA (BUR-Bob Hope)
    17 min drive

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1-855-214-3079

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    About this area

    Los Angeles

    Located in Los Angeles's Koreatown neighborhood, Shelter Hotel Los Angeles is in the city center and near a metro station. L.A. Live and Hollywood Walk of Fame are notable landmarks, and some of the area's popular attractions include Paramount Studios and CBS Television City. Universal Studios Hollywood™ and Warner Brothers Studio are not to be missed.

    Popular Location

    What's nearby

    • Melrose Avenue - 2 min drive
    • Los Angeles Convention Center - 5 min drive
    • L.A. Live - 5 min drive
    • Staples Center - 5 min drive
    • Walt Disney Concert Hall - 6 min drive

    Getting around

    • Wilshire - Normandie Station - 7 min walk
    • Los Angeles Union Station - 18 min drive
    • Burbank, CA (BUR-Bob Hope) - 29 min drive

    About this property

    Shelter Hotel Los Angeles

    Along with an outdoor pool, this smoke-free hotel has a 24-hour business center and WiFi in public areas. Other amenities include self parking, concierge services, and a 24-hour front desk. All 48 rooms feature comforts like pillowtop beds and Egyptian cotton sheets, while conveniences include refrigerators and coffee makers. Guests will also find WiFi, wired Internet, and flat-screen TVs.

    Property amenities

    Internet

    Available in all rooms: WiFi (USD 20 per night), Wired Internet (surcharge)
    Available in some public areas: WiFi (USD 20 per night), Wired Internet (surcharge)

    Parking and transportation

    Self parking: USD 30 per day
    Limited parking spaces
    Parking height restrictions apply

    Things to do

    Outdoor pool

    Family friendly

    Outdoor pool
    Refrigerator
    Rollaway/extra beds (surcharge)

    Conveniences

    Elevator

    Guest services

    24-hour front desk
    Concierge services
    Daily housekeeping
    Luggage storage
    Multilingual staff
    Tour/ticket assistance

    Languages spoken

    English
    Spanish

    Business services

    24-hour business center

    Accessibility

    If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
    Accessible bathroom
    Roll-in shower
    Wheelchair-accessible registration desk
    Wheelchair accessible (may have limitations)

    More

    Smoke-free property

    Room amenities

    Bedroom

    Air conditioning (climate-controlled)
    Blackout drapes/curtains
    Egyptian cotton sheets
    Pillow-top mattress
    Premium bedding
    Rollaway/extra beds (surcharge)

    Bathroom

    Designer toiletries
    Hair dryer
    Shower/tub combination

    Entertainment

    Cable/satellite channels
    Flat-screen TV
    Premium channels

    Food and drink

    Coffee/tea maker
    Refrigerator

    More

    Connecting rooms available
    Desk
    Free local calls
    Iron/ironing board (on request)
    Phone
    Safe
    5 - Excellent
    393
    4 - Good
    675
    3 - Okay
    366
    2 - Mediocre
    172
    1 - Poor
    108
    3.9
    Cleanliness
    3.8
    Service and Staff
    3.9
    Amenities
    3.6
    Property condition

    1/5

    • Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

    the worst

    Want to be treated like a decent human being? Don’t stay at Shelter Hotel. A staff member told me to leave my room for cleaning. I checked in 24 hours before. My schedule was inflexible & I had nowhere to go. I declined cleaning. The staff member became enraged. Citing an arbitrary cleaning policy, he implied that, if I did not leave my room before 2pm, I would be removed. I went downstairs to report this man. Come to find, he was the manager of the entire place. The manager is petulant and unprofessional. I’ll spare you a transcript demonstrating his embarrassing lack of social tact. What you need to know: he will belittle you, invite you to leave, and refuse to give you the contact information of those above him. (Almost as though he knows his behavior would have him fired!) Get ready for snarky, sarcastic laughing, slouching, egotism, and zero sense of responsibility. If having a half-decent, safe environment is what you want out of your stay, don’t go to Shelter. I left because I was afraid this man would use the room key and bust into my room. Hotels are about more than a bed; I would have gone to a motel if I wanted to be treated like a dog. Cheap accomodations, shotty security, & dehumanizing service. Honorable mentions, from the mouth of the manager: “You feel unsafe? No one’s keeping you here. You can check out.” “I will not give you the owner’s number. Complaints all go through me. HR goes through me. Call that [fraudulent] if you want.”

    Stayed 1 night in Feb 2020

    1/5

    • Liked: Cleanliness
    • Disliked: Staff & service, room comfort

    BEWARE

    One step up from a roach motel, this small hotel has gone through extensive remodeling to make it passable as a hotel and not a motel. However, we pay for not just the room, but also the whole experience, and this is where the place fails. The general manager (who also claims he's a partner) was completely rude and condescending. We will never stay here again and wish we had read all the horrible reviews on Google (that mirror our complaints) before staying here.

    Stayed 4 nights in Jan 2020

    3/5

    • Disliked: Staff & service, room comfort

    Stayed 1 night in Jan 2020

    1/5

    • Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

    The check in person his name was Glenn he was the rudest most disrespectful person I ever came across in my entire life. He insulted me by saying to me do I know how to read. He then was getting loud and raising his voice. I will never in my life stay here again

    Stayed 1 night in Jan 2020

    3/5

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    One nighter

    Cute place to stay, centrally locates. Biggest downfall for me not to return despite me liking the place is the exuberant parking and “spa” fee. There is. I spa and the parking is underground and is part of the building.

    Stayed 1 night in Jan 2020

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