Jun 14, 2022 by Customer Service
Thank you for the excellent review, Donna! It's lovely you had such a pleasant experience at Residence Inn Louisville Downtown! We strive to offer top-notch service and comfort for all of our guests. We're happy you appreciated our clean accommodations so much. Our team takes great care to properly refresh all rooms and your praise lets us know we're succeeding! We look forward to hosting you again soon for another amazing experience! Dave Grorud General Manager
Apr 7, 2022 by Customer Service
Thank you for leaving us this fabulous review, Martha! We're so glad you had such an enjoyable time with us at Residence Inn Louisville Downtown! We care deeply about the comfort and satisfaction of our guests so it's wonderful you appreciated our central location. We love seeing our guests take advantage of our proximity to so many excellent attractions. We look forward to hosting you again for yet another unforgettable stay! Dave Grorud General Manager
Apr 10, 2022 by Customer Service
We appreciate you sharing your concerns with us, Mace. We regret to hear that you were dissatisfied with your recent visit. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves. Dave Grorud General Manager
Mar 8, 2022 by Customer Service
Thanks for the 4/5 review, Donna! We're thrilled to hear that you had a great experience at Residence Inn Louisville Downtown! It's wonderful that you loved our inviting atmosphere, along with our prime location! We'd love to have you back again soon to share an even more positive experience with you. Have a great day! Dave Grorud General Manager
May 8, 2021 by Dave Grorud - General Manager
Hi Anonymous, Thanks so much for staying with us and glad you enjoyed our phenomenal team! We strive to deliver a clean and comfortable experience every single time and would love to see you again at Residence Inn next time you visit downtown Louisville.
Mar 9, 2021 by Dave Grorud - General Manager
Hi Anonymous, Thanks for staying with us and taking the time to review our hotel! I apologize that your experience certainly did not live up to our high Marriott standards. I assure you we are working hard to provide a clean and comfortable experience and would love for you to give us another "try" at Residence Inn next time you visit Louisville.
Oct 26, 2020 by Aaron P
Thank you for providing your honest feedback. We value our reviews greatly to see where we can improve as a team. Our goal is to provide exception hospitality to our guest and we stride to do so every day. As a team we failed to ensure you have a great stay with us. We look forward to providing exception hospitality given the opportunity to serve you again.
Available in all rooms: Free WiFi , Wireless internet access , High-speed internet access , Internet access (complimentary)
Available in some public areas: Free WiFi
Self parking (surcharge)