2/10 Terrible
Suzanne T.
12 may. 2024
No le gustó: Limpieza
Terrible Stay Away
Disappointing Would be an understatement. There were no instructions for the lock box and when we called the emergency 24 hour phone number no one answered.
Upon entering we noticed right away that the floors were not clean. The shower was dirty and it appeared that the bathroom had not been cleaned. There were two towels hanging in the bathroom- at least one was dirty. The remaining towels were wet in the dryer.
The coffee maker was also dirty. There were no paper towels provided and only 2 rolls of toilet paper were provided for four people for the entire stay. We bought our own for both. When I asked that more toilet paper be provided I was told that your company only provided “a starter pack”.
The hospitality was non existent in this unit. I would never treat my guests so poorly. There is no excuse for this. Do yourself a favor and book somewhere else for your Louisville vacation
Suzanne T.
Se hospedó 4 noches en mayo de 2024