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Comfort Suites University

2.5-star property
4927 Marsha Sharp Fwy, Lubbock, TX 1-855-201-7819
3.9 out of 5
Good!
See all 15 travelocity Reviews

"Overall it’s fine.. a little dirty and needs some updating like paint etc but a decent stay. " More

By a verified traveler on Sun 08 Oct 2023

Points Of Interest

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Hotel Description

Hotel near Maxey Park in Lubbock

Heart of Lubbock

You'll find Maxey Park and Covenant Lakeside Hospital within 2 miles (3 km) of this hotel. Lubbock Christian University and South Plains Mall are also within 3 miles (5 km).

Free perks

This hotel doesn't skimp on freebies - guests receive free on-the-go breakfast, free WiFi, and free self parking. Business travelers can take advantage of the 24-hour business center. There's a gym on site, and a 24-hour front desk and express check-out are also provided.

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max
$72* Per night/room Apr 21 - Apr 22

Suite, Multiple Beds, Accessible, Non Smoking

Bed Count 2 King Beds Maximum Occupancy 6 Max

Suite, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 2 Queen Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Comfort Suites University ratings based on 15 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Comfort Suites University

Everyone (8) Couples (2) Family (7)
3 out of 5
Overall it’s fine.. a little dirty and needs some updating like paint etc but a decent stay.

Posted by on Oct 8, 2023

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Comment from Hotel Management

Oct 8, 2023 by Hotel manager

Dear Dorothy, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Erika Castellaw Comfort Suites University

5 out of 5
Good location for what we needed and the breakfast staff was excellent with cleaning tables and refilling food, just may need an extra waffle iron.

Posted by on Apr 25, 2023

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Comment from Hotel Management

Apr 26, 2023 by Hotel Manager

Dear Augustina,Thank you for your positive review of our hotel! We're glad to hear that you enjoyed your stay with us and found our facilities to be clean and breakfast to be excellent. Our staff will be thrilled to hear that you found them to be friendly and accommodating. We hope to welcome you back again soon!SincerelyHotel Manager

4 out of 5
The only complaint I have was the water pressure in the shower—it was non-existent.

Posted by on Oct 31, 2022

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Comment from Hotel Management

Nov 2, 2022 by Hotel Manager

Dear John,Thank you for the stay at our hotel. We are happy to learn that your overall experience was excellent. We are always trying to provide a great experience for the new guest.We have noted your concern and forwarded to the management department. We will surely work on it. We promise next time you will find a great experience. Please visit us again.SincerelyHotel Manager

5 out of 5

Posted by on Mar 6, 2022

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3 out of 5
We booked a 2 queen with a sofa bed and they didn’t provide any bedding for the sofa bed. When I went downstairs they gave me one flat sheet and told me they don’t provide any additional pillows. I don’t understand why they offer a sofa bed with no bedding. The air vents were black and the shower fixtures were literally falling out of the shower wall.

Posted by on Aug 5, 2021

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Comment from Hotel Management

Aug 5, 2021 by Hotel Manager

Dear Guest Thanks for your recent stay at our hotel. We appreciate your feedback. We apologize that your stay was not satisfactory. We will surely change and improve our facilities and services. We promise that you will have a wonderful experience on your next visit. Please visit us again. Sincerely Hotel Manager

2 out of 5

Posted by on Jul 23, 2020

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Comment from Hotel Management

Jul 24, 2020 by Erika Castellaw

Dear Guest, Thank you for your stay. We are sorry if we let you down in any way. We take real pride in providing a satisfactory stay and nice experience. I hope that you will stay with us again. Sincerely, Erika Castellaw Comfort Suites University

4 out of 5

Posted by on Mar 13, 2020

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Comment from Hotel Management

Mar 14, 2020 by Hotel Manager

Dear Guest, Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely Hotel Manager

1 out of 5
From appearances it was a nice new looking hotel. The bed was uncomfortable. There was foo “goldfish” on the floor by the sofa! Gross! The shower was disgusting it had black and orange mold growing in it. The bathroom sink overflow drain was growing something, not sure what it was! We arrived late an left early so there’s no telling what we didn’t notice.

Posted by on Dec 12, 2019

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Comment from Hotel Management

Dec 12, 2019 by Hotel Manager

Dear Guest, We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We certainly empathize regarding the points you mention in your review you experienced. We will look into each issue that you have noted in an attempt to correct and improve our hotel. Sincerely, Hotel Manager

4 out of 5

Posted by on Oct 10, 2019

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Comment from Hotel Management

Oct 18, 2019 by Hotel Manager

Dear Guest, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

4 out of 5
Location was easy to access everything in town. It is kinda loud in the morning with the highway traffic ask for a room on the backside of the hotel

Posted by on Oct 4, 2019

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Comment from Hotel Management

Oct 18, 2019 by Hotel Manager

Dear Guest, Thanks for your stay and choosing our hotel as it was convenient and close to your points of interest. We have noted your feedback about the trouble caused due to the noise of vehicles. We never want a guest to have a disappointing experience, so please accept my apologies for the issues. As we don't have any control over outside noises, we will make sure that next time you visit us, we will try to provide you rooms, which has No Noise or very low noise. Thank you for being our guest. I hope you will give us a chance to redeem ourselves and stay with us once again. Sincerely, Hotel Manager

About the Comfort Suites University

Location 4927 Marsha Sharp Fwy, Lubbock, TX 79410

Renovations + Closures

The following facilities are closed on Sunday, Monday, Tuesday, Wednesday, and Saturday:

  • Indoor pool
  • Spa tub

Property Features

Public spaces have free WiFi. Business amenities include a 24-hour business center and a meeting room. Free breakfast is available daily. A fitness center, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Comfort Suites University. Free self parking is available. This Lubbock hotel is smoke free.

  • 1 building
  • 80 guestrooms or units
  • 4 levels
  • Built in 2016
  • To-go breakfast (free)
  • Poolside lounge chairs
  • Business center (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Gift shop
  • Television in lobby
  • Elevator
  • No smoking on site
  • 1 conference room

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Free self parking , RV, bus, truck parking

Transport

  • Parking: Free self parking

Room Amenities

Comfort Suites University offers 80 air-conditioned accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas and include desks. Refrigerators and microwaves are provided. This Lubbock hotel provides complimentary wireless Internet access. LED televisions come with premium cable channels. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

  • Sitting area
  • LED television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Toothbrush and toothpaste available

Food & Drink

Guests are served free on-the-go breakfast daily from 6:00 AM to 10:00 AM.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Onsite parties or group events are strictly prohibited

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. Onsite parties or group events are strictly prohibited. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Children stay free - maximum age 17
  • Social distancing measures are in place
  • Events/parties not allowed
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 3
  • No gap period between guest stays

Hotel Names

  • Comfort Suites Lubbock Hotel
  • Comfort Suites University Hotel Lubbock
  • Comfort Suites University Hotel
  • Comfort Suites University Lubbock
  • Comfort Suites Lubbock
  • Comfort Suites University Lub
  • Comfort Suites University Hotel
  • Comfort Suites University Lubbock
  • Comfort Suites University Hotel Lubbock

You should know

  • Up to 3 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.