2/10 Terrible
Corey L.
5 abr. 2024
Zero respect for guest safety. Greedy, misleading, and cruel
The ordeal of trying to stay at this location was really unfortunate. The night before arrival the hosts sent a message that there was a “fire warning” in the area, but that this didn’t mean any immediate danger and just to be careful to avoid starting fires and disposing of cigarettes.I assumed this meant there were conditions possible for a fire. Their message said to stay alert to local updates but didn’t provide any more info.
Upon arrival we realize there are ACTIVE wildfires 2,000 feet away on both sides, and the property had been under evacuation orders from the day before their misleading email. we had to scrounge to stay at another hotel, and I assumed the hosts would be embarrassed they gambled on the chance that the wildfire would be handled. I assumed there was no chance they would fight me for a refund. didn’t cancel that first night because we hoped that rain the following day might put it out, which didn’t happen, so we paid for another nights hotel stay. lot of adrenaline and panic the whole weekend. By the time I can explain to vrbo what happened, I get push back from the hosts that they gave adequate communication. After a week of trying to clarify to vrbo how misleading and unconcerned with our safety the hosts were, vrbo said it was not within the cancellation window of the property’s cancellation policy. Was able to contest the charge through my bank (s/o to Wyatt with BoA) but I would never ever trust these hosts with the safety of my friends and family.
Corey L.
Se hospedó 2 noches en marzo de 2024