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Sumaq Machu Picchu Hotel

4-star property
Av. Hermanos Ayar Mz 1 Lote 3, Machu Picchu, Cusco 1-855-201-7819
4.3 out of 5
Very good!
See all 4 travelocity Reviews

"The hotel facitilies themselves were nice and clean. The hotel is a bit outdated and older but the decorations are nice. The main trouble with the ... " More

By a verified traveler on Fri 17 Mar 2017

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Hotel Description

4-star boutique hotel near Aguas Calientes Hot Springs

On riverwalk

With a stay at this Machu Picchu hotel, you'll be steps from Manco Capac Square and a 5-minute walk from Historic Sanctuary of Machu Picchu. Aguas Calientes Hot Springs and Putucusi are also within half a mile (1 km).

Full-service spa, dining

A full-service spa and a restaurant are featured at this boutique hotel. Enjoy the sauna and perks like free WiFi and free train station pick-up. A bar/lounge, a 24-hour front desk, and a coffee shop are also provided.

Deluxe Room, 2 Double Beds, Garden View

Bed Count 2 Full Beds Maximum Occupancy 3 Max
$399* Per night/room Apr 24 - Apr 25

Deluxe Triple Room, Garden View

Bed Count 3 Full Beds Maximum Occupancy 3 Max

Family Room, 4 Bedrooms, Garden View

Bed Count 4 Full Beds Maximum Occupancy 8 Max

Deluxe Room, 2 Double Beds, Balcony, River View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Deluxe Room, 1 Queen Bed, Garden View

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed, River View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Sumaq Machu Picchu Hotel ratings based on 4 Verified Reviews

Review Summary
4.2 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Sumaq Machu Picchu Hotel

Everyone (3)
4 out of 5

Posted by on May 31, 2019

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Comment from Hotel Management

Jun 6, 2019 by SUMAQ

Dear Guest, Greetings from the Sumaq Machu Picchu Hotel family. We appreciate your preference during your trip to Machu Picchu. We hope that you will return very soon.

3 out of 5

Probably the nicest peoperty there but old

The hotel facitilies themselves were nice and clean. The hotel is a bit outdated and older but the decorations are nice. The main trouble with the hotel was our check-in and reception staff. Unfortunately the receptionist's English was very poor and he kept telling us different policies and answers to our questions. I had called ahead of our stay to inform them that we will be three people instead of two. On the phone there was no issue. When we arrived? They charged us an extra fee of 170$. After asking for an extra bed, he offered either a roll-in bed or a room with three beds. After showing us the room we initially booked, we decided to have a three bed room. He then said he didn't know if he had it available (after offering it to us as an option). In he end we had to wait for 1 hour for the three bed room. We asked for water, which we were then charged for (as curtosy, this should have been given to us complimentary). We had an appointment at the spa. The treatment itself was nice but not as nice as it should have been. the facilities were also outdated for the price they charged. On a positive note, the beds were comfortable and breakfast, dinner and tea time was included and very good. Overall,I think this is the nicest hotel in aquas calientes but it is not worthy of 5 stars in my opinion. The customer service was not up to par for 5 star standards. After a 4 day hike we were excited to come here but the checkin process ruined the stay.

Posted by , from New York on Mar 17, 2017

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5 out of 5
Staff was very generous and amicable, make you feel like in home. Machu Picchu is a beautiful place and the Sumaq Hotel is one of the best in town. Our stay there was memorable. I definitely enjoyed the ceviche and pisco sour complementary class offered, it is a must have.

Posted by on Jan 9, 2016

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5 out of 5

A Great Way to Spend New Year's Eve!

We booked this hotel at the last minute for a two night stay. What a surprise - it was wonderful and well worth the money! From the time the employee porters met our train on New Year's Eve this hotel was a true pleasure. Beautiful room looking over the river rapids just off our balcony. The room was equipped with a refrigerator, whirlpool tub, great beds, and wonderful service. If you are going to Machu Pichu, this hotel is a must stay. BTW, the food is fabulous - try the Alpaca, it is exquisite. Actually, everything we ate here was exquisite! There is a spa but we didn't use it - not that we weren't in need of it, but we spent all three days that we were there up on the mountain in the midst of the magic that is Machu Pichu. Be sure to wander through the town and shop in the cute shops. Don't bother staying at the Sanctuary - other than the park itself, there is nothing around that area. There are no cars, taxis or limos in Aguas Caliente - only the buses that take you up the mountain, so don't miss the last one down the mountain or you are in for a long, long walk. Back to the hotel - the staff, particularly the front desk staff was extremely accommodating and a pleasure to deal with. The beds, kinda like a Westin bed.. The setting 0 a paradise. Does it get any better than this, probably not!

Posted by on Jan 19, 2010

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Comment from Hotel Management

Jul 18, 2015 by SUMAQ MACHU PICCHU HOTEL

Thank you for your preference in Sumaq Machu Picchu Hotel! We are very grateful for your nice words and comments towards our property and services. Happy to see that you did have a great experience while in our hotel. Really hope to have the chance to host you again in time. Best regards, Sumaq Machu Picchu Hotel

About the Sumaq Machu Picchu Hotel

Location Av. Hermanos Ayar Mz 1 Lote 3, Machu Picchu, Cusco 0

Property Features

Sumaq Machu Picchu Hotel offers its guests a full-service spa and a sauna. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and a meeting room. Spa services, a terrace, and tour/ticket assistance are also featured at the boutique Sumaq Machu Picchu Hotel. An airport shuttle (available on request) is available for a fee. This 4-star Machu Picchu hotel is smoke free.

  • 62 guestrooms or units
  • 5 levels
  • Deli
  • Kid's club (surcharge)
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Grocery service (free)
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Fireplace in lobby
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Property shuttles: Free train station pick-up; airport shuttle

Room Amenities

Sumaq Machu Picchu Hotel offers 62 accommodations with iPod docking stations and minibars. Beds feature down comforters. A pillow menu is available. 32-inch LCD televisions come with cable channels. Bathrooms include bathrobes, complimentary toiletries, and hair dryers. This Machu Picchu hotel provides complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers, safes, and phones. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Minibar
  • IPod dock
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Hypo-allergenic bedding
  • Down blanket
  • Pillow options
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Blackout drapes
  • Sound-insulated rooms
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 5:00 AM to 10:00 AM.

Qunuq - Overlooking the garden, this fine-dining restaurant specializes in Peruvian cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

A complimentary grocery shopping service is offered and guests can order late night fare from 24-hour room service.

Nearby Activities

Recreational amenities at the hotel include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Ecotours nearby

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa, Aqlla. Services include hot stone massages and manicures and pedicures. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. Children under 18 years old are not allowed in the spa without adult supervision.

  • Hot stone massage
  • Sauna in spa
  • Spa tub in spa
  • Reflexology
  • Manicures and pedicures
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport and train station (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Sumaq Machu Picchu Hotel offers transfers from the airport and train station (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • Pets and service animals are not allowed at Sumaq Machu Picchu Hotel

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Cashless transactions are available

Safety features at this property include a fire extinguisher, a security system, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available.

  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of Bureau Veritas (3rd party expert - Global)
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitization guidelines Sanitary Protocol for Categorized Hotels (Peru)
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available through room service
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Peru value-added tax (18%). Nonresident travelers who present a valid passport and tourist visa/immigration card may be exempt from value-added tax (18%).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately PEN 90 for adults and PEN 90 for children
  • Airport shuttle fee: PEN 590 per vehicle (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Sumaq
  • Hotel Sumaq Machu Picchu
  • Machu Picchu Hotel Sumaq
  • Machu Picchu Sumaq
  • Machu Picchu Sumaq Hotel
  • Sumaq
  • Sumaq Hotel
  • Sumaq Hotel Machu Picchu
  • Sumaq Machu Picchu
  • Sumaq Machu Picchu Hotel
  • Sumaq Machu Picchu Hotel Hotel
  • Sumaq Machu Picchu Hotel Machu Picchu
  • Sumaq Machu Picchu Hotel Hotel Machu Picchu

You should know

  • Children under 18 are generally not allowed to stay at properties in Peru without a parent, legal guardian or duly authorized responsible person. Accompanying adults may be asked for both their and the child's ID as well as any duly notarized supporting documentation. Visitors who plan to travel with children should consult with a Peruvian consulate office prior to travel for further guidance.
  • According to Peruvian law, cash is not accepted for payments over PEN 2,000 or USD 500. Payments greater than these amounts must be settled by credit card or other methods approved by the property and local law. Payments cannot be split between currencies.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.