Skip to main content
Beginning of main content
4.0 out of 5

"I arrived in Madrid from the Atocha train station and I was able to walk to this hotel within 7 minutes with a heavy suitcase and no problems. Hotel ... " More

By a verified traveler on Tue 25 Jul 2017

Enter dates to see availability

Hotel Description

4-star hotel near Prado Museum

City center stay

Within a 15-minute walk of this Arganzuela hotel, you'll find Museo Nacional Centro de Arte Reina Sofía and Prado Museum. El Retiro Park and Puerta del Sol are also within 2 miles (3 km).

Dining, fitness center

This hotel features a restaurant, a gym, and a bar/lounge. WiFi in public areas is free. A 24-hour business center, a coffee shop, and a snack bar/deli are also on offer.

Standard Twin Room, 2 Twin Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
$166* Per night/room Apr 4 - Apr 5

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed (Plus)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Twin Beds (Plus)

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

AC Hotel Carlton Madrid by Marriott ratings based on 4 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for AC Hotel Carlton Madrid by Marriott

Everyone (2) Couples (2)
1 out of 5
When we checked in to this property on Saturday, October 14, ( through a different website), they told us we did not have this reservation! Therefore, we stayed somewhere else because when we tried to confirm with Travelocity ( through email and telephone) we were told we had no upcoming reservations!!! Now we’re paid for a room we didn’t stay in !! Please help!

Posted by on Oct 17, 2023

Was this review helpful to you?
Comment from Hotel Management

Oct 17, 2023 by Mayte Seguín

Dear guest, At the check in we told you that you had two different reservations through expedia: one was paid already for two nights and the third you had to pay at the hotel directly. You told us that you didn't know if you were going to stay the night of the 16th and for that reason we didn't charge and we explained to you that if you wanted to cancel you had to do it through expedia. You didn't cancel the second reservation and that's the reason you were charged. This form is for us to answer about your stay experience. If you had problem with expedia you have to contact them directly.Sincerely,

5 out of 5

Very comfortable hote close to train and museum

Pros: Location, bathroom, WIFI
Cons: Free local calls
Location: Atocha train station is very close. Museum Reina Sofia is about 5 minute walk away. Lots of coffee shops and very cool places to eat.
I arrived in Madrid from the Atocha train station and I was able to walk to this hotel within 7 minutes with a heavy suitcase and no problems. Hotel was central to Retiro Park and Reina Sophia Museum and many other places to visit very close by. My room was very nice and the bathroom was excellent. WIFI available was included and it worked well. I had a room on the 6th floor and it was quiet. Bed was comfortable and I had a lovely view of city. The only negative was that the prices of the mini bar which were very high and they charged to make local calls. I guess I was not surprised since this is standard hotel practice. For the price, I would recommend this hotel highly.

Posted by , from Florida on Jul 25, 2017

Was this review helpful to you?
5 out of 5
Pros: Hotel was convenient, right at the center of downtown of Madrid.
My trip was excellent with a good price. I would like to recommend to everybody.

Posted by on Feb 22, 2017

Was this review helpful to you?
5 out of 5

good hotel

Pros: good price, clean, convenient.
Cons: no face tissue in the bathroom - that would be nice.
Location: there is an art gallery very close by, it is also close to the Atocha train station, Prado, Palacio Real, Plaza Mayor - good location
I liked it a lot - good location, right next to the Atocha train station, and very clean.

Posted by , from San Jose, Calif on Aug 11, 2016

Was this review helpful to you?

About the AC Hotel Carlton Madrid by Marriott

Location Paseo de la Delicias 26, Madrid, Madrid 28045

Property Features

There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A 24-hour business center and meeting rooms are available. WiFi is free in public spaces. Event space at this hotel measures 2519 square feet (234 square meters) and includes conference space. A fitness center, tour/ticket assistance, and multilingual staff are also featured at AC Hotel Carlton Madrid by Marriott. This 4-star Madrid hotel is smoke free.

  • 1 building
  • 122 guestrooms or units
  • 8 levels
  • Meeting rooms
  • 2519 sq ft of conference space
  • 234 sq m of conference space
  • Built in 1959
  • Deli
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Television in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Train station: Madrid (XOC-Atocha Train Station) (0.9 km / 0.5 mi)
  • Metro station: Palos de la Frontera Station (0.3 km / 0.2 mi)

Room Amenities

AC Hotel Carlton Madrid by Marriott offers 122 accommodations with minibars and safes. LCD televisions come with satellite channels. Bathrooms include bathtubs or showers with rainfall showerheads, and hair dryers. This Madrid hotel provides complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

  • Minibar
  • LCD television
  • Satellite channels
  • Bathtub or shower
  • Rainfall showerhead
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Telephone
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy continental breakfast on weekdays from 7:00 AM to 10:30 AM and on weekends from 7:30 AM to 11:00 AM.

La Galerie - This bar specializes in local cuisine and serves breakfast only.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Assistive listening devices in meeting rooms
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests arriving after 11:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 50.00 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Cashless transactions are available

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Eurocard. Cash is not accepted. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Service animals are allowed
  • Guest accommodation is not sealed after cleaning
  • Comprehensive food waste policy
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately EUR 25 per person
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: EUR 50.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • AC Carlton Hotel Madrid
  • AC Carlton Madrid
  • AC Carlton Madrid Hotel
  • AC Carlton Madrid Marriott
  • AC Carlton Marriott
  • AC Hotel Carlton Madrid Marriott
  • AC Hotel Carlton Marriott
  • AC Marriott Madrid
  • Hotel AC Carlton Madrid
  • Marriott Carlton Madrid
  • Ac Carlton Madrid By Marriott
  • AC Hotel Carlton Madrid by Marriott Hotel
  • AC Hotel Carlton Madrid by Marriott Madrid
  • AC Hotel Carlton Madrid by Marriott Hotel Madrid

You should know

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
url importing http://travel.travelocity.com/Madrid-Hotels-AC-Hotel-Carlton-Madrid-by-Marriott.h3691-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Madrid-Hotels-AC-Hotel-Carlton-Madrid-by-Marriott.h3691-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://travel.travelocity.com/Madrid-Hotels-AC-Hotel-Carlton-Madrid-by-Marriott.h3691-p2.Hotel-Reviews?rm1=a2&

Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.