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5.0 out of 5

"Ok, a little bit far from downtown, they are renovating " More

By a verified traveler on Tue 21 Mar 2017

Hotel Description

Family-friendly 4-star hotel near Cuzco Square

Heart of Madrid

Within a 10-minute walk of this Tetuan hotel, you'll find Cuzco Square and Plaza de Castilla. Also, Santiago Bernabeu Stadium is within 2 miles (3 km) and IFEMA - Feria de Madrid is within 6 miles (10 km).

Poolside dining

A full-service spa, 3 restaurants, and a 24-hour health club are all featured at this luxury hotel. Families will appreciate the free kid's club, onsite laundry facilities, and in-room childcare. Enjoy a meal in one of the 2 coffee shops/cafés and perks like free WiFi.

Free WiFi, plasma TVs

The 909 soundproofed guestrooms offer free WiFi and 24-hour room service. Other amenities include minibars, pillow menus, and plasma TVs with satellite channels.

Classic Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$140* Per night/room Jul 17 - Jul 18

Grand Suite (The Level Lounge Access)

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Room (Melia Connecting 2Ad+3Ch)

Bed Count 2 Twin Beds Maximum Occupancy 5 Max

Premium Room (3 Adults)

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Room (Family Communicated Kids & Co)

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Family Communicated The Level (2Ad+1Ch)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Melia Castilla ratings based on 2 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Melia Castilla

Everyone (2)
5 out of 5

Kind of far from downtown

Ok, a little bit far from downtown, they are renovating

Posted by , from mexico on Mar 21, 2017

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Comment from Hotel Management

Mar 26, 2017 by Assistant Manager

Dear Eli, We appreciate your nice comments and celebrate you've had a good saty. We're located in the north of Madrid and it takes no more than 15 minutes to get airport or down town, Thanks in advance and hope to see you once again. Regards.

5 out of 5

Very confortable and it was very cozy.

The location was excellent and the service in all the areas.

Posted by on Jan 5, 2017

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Comment from Hotel Management

Jan 11, 2017 by Assistant Manager

Dear guest, We would like to provide our sincere grateful for your visit to The Meliá Castilla in such special day. We celebrate you had enjoyed the experience and do not hesitate that we´ll work to go on improving day after day. We will be delighted to see you back. Emilio Zamoro

Property Features

Melia Castilla offers its guests a full-service spa, a 24-hour health club, and a seasonal outdoor pool. There are 3 restaurants and 2 coffee shops/cafés on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. A terrace, a complimentary children's club, and tour/ticket assistance are also featured at the luxury Melia Castilla. Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of Melia Castilla was completed in January 2020. Smoking is allowed in designated areas at this 4-star Madrid hotel.

  • 1 building
  • 909 guestrooms or units
  • 15 levels
  • 3 dining venues
  • 2 coffee shops
  • Built in 1970
  • Bar by the pool
  • Bar or lounge
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Madrid (MAD-Adolfo Suarez Madrid-Barajas) (15.1 km / 9.4 mi)
  • Train station: Nuevos Ministerios Station (2 km / 1.2 mi)
  • Metro station: Cuzco Station (0.5 km / 0.3 mi)
  • Property shuttles: Area shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Melia Castilla offers 909 accommodations with minibars and laptop-compatible safes. Beds feature down comforters. A pillow menu is available. 32-inch plasma televisions come with premium satellite channels and pay movies. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Minibar
  • In-room dining (24 hours)
  • Plasma television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Down blanket
  • Pillow options
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 7:00 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM.

L'Albufera - This restaurant specializes in Spanish cuisine and serves lunch and dinner. A children's menu is available. Reservations are required.

Distrito 798 - This restaurant serves lunch and dinner. Reservations are required. Open daily.

Lobby Café - This café specializes in international cuisine and serves breakfast and light fare. Reservations are required. Open daily.

El Pelícano - This poolside restaurant specializes in international cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Reservations are required. Open select days.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour health club and a seasonal outdoor pool.

Children under 18 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub without adult supervision. Guests under 18 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub.

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa, CAROLI HEALTH CLUB BOUTIQUE . Services include hot stone massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

  • Hot stone massage
  • Minimum age to access spa is 18
  • Manicures and pedicures
  • Detoxification wrap
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 1:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 35.0 per night.

Pet Policy

  • Pets: EUR 25 per pet, per day
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 18 lbs)
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Safety features at this property include a smoke detector and window guards. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a smoke detector and window guards in each accommodation.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • UnionPay
  • Staffed front desk

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: EUR 25 per person (approximately)
  • Self parking fee: EUR 27 per day
  • Pet fee: EUR 25 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: EUR 35.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Meliá Castilla
  • Meliá Castilla Hotel
  • Melia Castilla Hotel Madrid
  • Meliá Castilla Hotel Madrid
  • Meliá Castilla Madrid
  • Melia Hotel Castilla
  • Meliá Castilla
  • Melia Castilla Hotel
  • Melia Castilla Madrid
  • Melia Castilla Hotel Madrid

You should know

  • Onsite cash transactions can't exceed EUR 2500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in June and close in September.
  • Pool access available from noon to 8:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.