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5.0 out of 5

"The view and the location are great! The service was WOW! The people at the reception were super attentive, kind and ready to help and explain things ... " More

By a verified traveler on Sat 23 Nov 2019

Hotel Description

4-star spa hotel near Plaza Mayor

City center stay

At this Madrid Centro hotel, you'll be steps from Plaza Mayor and within a 15-minute walk of Royal Palace of Madrid. Thyssen-Bornemisza National Museum and Museo Nacional Centro de Arte Reina Sofia are also within 2 miles (3 km).

Full-service spa, indoor pool

A full-service spa and an indoor pool are featured at this smoke-free hotel. Business travelers can take advantage of the free WiFi in public areas. You'll appreciate the fitness center, bar/lounge, and laundry facilities.

Free WiFi, Smart TVs

The 87 soundproofed guestrooms offer free WiFi and 24-hour room service. Smart TVs come with satellite channels, and other amenities include minibars and espresso makers.

Standard Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$166* Per night/room Jun 27 - Jun 28

Family Room (Superior)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Premium Room (Plaza Mayor)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite (Plaza Mayor)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room (Plaza Mayor)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Pestana Plaza Mayor Madrid ratings based on 3 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Pestana Plaza Mayor Madrid

Everyone (1) Couples (1) Family (1)
5 out of 5
The view and the location are great! The service was WOW! The people at the reception were super attentive, kind and ready to help and explain things about the city ... One suggestion: it would be a good idea if you had USB cellphone charging station.

Posted by , from USA on Nov 23, 2019

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Comment from Hotel Management

Dec 2, 2019 by Guest experience

Dear Mrs Natasa, Thank you for choosing Pestana Plaza Mayor Madrid and for taking the time to give us your feedback on your stay with us. We were pleased to hear that you enjoyed the location and comfort of our rooms, as well as the service provided by our team. Our guests’ comments are very important to us because we work hard every day to provide them with an excellent service. Thank you very much for your recommendation! We look forward to welcoming you again soon at Pestana Plaza Mayor Madrid. Best regards,

5 out of 5
This hotel had the most beautiful and clean pools both on the roof and downstairs in the spa. The staff went above and beyond to help Make my birthday stay incredible . you can go to the lounge and look out at Plaza Mayor. From the food to the room the staff at the front desk to the spa and the spa services I will definitely be back.thank you again .

Posted by on Sep 4, 2019

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Comment from Hotel Management

Sep 8, 2019 by Guest Experience Manager

Dear guest, On behalf of the staff at Pestana Plaza Mayor Madrid, I would like to take the opportunity to personally thank you for your feedback. It is very important for us to know that you had a pleasant stay with us. We look forward to hosting you again soon at our hotel. Best regards, Pestana Collection Hotels

5 out of 5
It was very nice - breakfast was fabulous, rooms very comfortably and the staff was wonderful - so very helpful, and friendly. One suggestion - have a top sheet on the bed so if someone doesn't want to sleep with the heavy comforter, they can use the sheet.

Posted by on Jul 15, 2019

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Comment from Hotel Management

Aug 18, 2019 by Guest Relations Manager

Dear guest, Thank you very much for your feedback on your stay at our hotel. We are happy to hear that you enjoyed the experience and our team’s dedicated and professional service. It was a great pleasure for us to welcome you as our guest and we look forward to welcoming you to Pestana Plaza Mayor Madrid again soon. Best regards, Pestana Collection Hotels

About the Pestana Plaza Mayor Madrid

Location Calle Imperial, 8, Madrid, 28012

Property Features

Pestana Plaza Mayor Madrid offers its guests a full-service spa, an indoor pool, and a sauna. There's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A fitness center, a library, and tour/ticket assistance are also featured at the business-friendly Pestana Plaza Mayor Madrid. This 4-star Madrid hotel is smoke free.

  • 87 guestrooms or units
  • Bar or lounge
  • Coffee shop
  • Charging station for electric cars
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Library
  • Fireplace in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Offsite parking discounted rates available

Transport

  • Airport: Adolfo Suarez Madrid-Barajas Airport (MAD) (24.8 km / 15.4 mi)
  • Train station: Madrid Principe Pio Station (2.1 km / 1.3 mi)
  • Metro station: Tirso de Molina Station (0.4 km / 0.2 mi)

Room Amenities

Pestana Plaza Mayor Madrid offers 87 accommodations with minibars and espresso makers. 49-inch Smart televisions come with satellite channels. Rooms have partially open bathrooms. Bathrooms include bathrobes, designer toiletries, and hair dryers. This Madrid hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Housekeeping is provided daily.

  • Bathrooms are partially open
  • Minibar
  • In-room dining (24 hours)
  • Smart television
  • Satellite channels
  • Espresso maker
  • Coffee maker
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:30 AM and on weekends from 8:00 AM to 11:00 AM.

Rooftop bar - Onsite rooftop bar.

Café de la Plaza – Pátio - This café specializes in regional cuisine and serves light fare only. Open select days.

Bar - Onsite cocktail bar. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

Spa Services

Spa Pestana Plaza Mayor Madrid has 1 treatment room. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 1
  • Couples treatment rooms
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Minimum age to access spa is 18
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool access ramp on site
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of No between bookings. This property affirms that it follows the cleaning and disinfection practices of Yes and No.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property uses a professional cleaning service
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • Online Penalty Collection
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 24 for adults and EUR 15 for children (approximately)
  • Nearby parking fee: EUR 29 per day (open 24 hours)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Pestana Plaza Mayor Hotel Madrid
  • Pestana Plaza Mayor Hotel
  • Pestana Plaza Mayor Madrid
  • Hotel Pestana Plaza Mayor Madrid
  • Madrid Pestana Plaza Mayor Hotel
  • Hotel Pestana Plaza Mayor
  • Pestana Plaza Mayor Madrid Hotel
  • Pestana Plaza Mayor Madrid Madrid
  • Pestana Plaza Mayor Madrid Hotel
  • Pestana Plaza Mayor Hotel
  • Pestana Plaza Mayor
  • Hotel Pestana Plaza Mayor Madrid Madrid
  • Madrid Pestana Plaza Mayor Madrid Hotel
  • Hotel Pestana Plaza Mayor Madrid
  • Pestana Plaza Mayor Madrid Madrid
  • Pestana Plaza Mayor Madrid
  • Pestana Plaza Mayor Madrid Hotel Madrid

You should know

  • Onsite cash transactions can't exceed EUR 2500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Pool access available from 11:00 AM to 9:00 PM.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.