My stay at the Raddison Red Hotel in Madrid (5 Star) was beyond horrible and atrocious. When we reached the hotel on our first day, nobody came to even help with our baggages even though we were constantly stared at by the staff. Additionally, on the first night, we noticed that our hotel room’s phone wasn’t working. Due to this, we told the staff and receptionists downstairs more than three times about this issue and nothing was resolved. Moreover, on the second day, we tried to visit the hotel’s restaurant for lunch and we were greeted very poorly by the staff at the restaurant, with phrases such as “What do you want? Why are you here”. Lack of courtesy. Furthermore, every time our hotel room got “cleaned”, we weren’t given new lotion bottles, even though the bottles given were less than 5ml, and we weren’t given new bar soaps even though this was the third time our room was getting “cleaned”. In conclusion, our stay at this hotel was not at all what is expected of a 5 star hotel and it was even less of a 3 star hotel.