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4.0 out of 5

"Staff is outstanding. Fabulous accommodations. Both room 6 stars in every way possible. Incredible art. " More

By a verified traveler on Tue 06 Aug 2019

Hotel Description

Family-friendly 5-star hotel near El Retiro Park

Central Madrid getaway

Within a 10-minute walk of this Literary Quarter hotel, you'll find Puerta del Sol and Prado Museum. Plaza Mayor and Plaza de Cibeles are also within half a mile (1 km).

Multiple dining options

This luxury hotel features 3 restaurants, a poolside bar, and a fitness center. Families will appreciate the onsite laundry facilities and in-room childcare. Enjoy the seasonal outdoor pool and perks like free WiFi.

Free Internet, LCD TVs

The 96 soundproofed guestrooms offer free WiFi and free wired Internet, as well as 24-hour room service. LCD TVs come with satellite channels, and other amenities include DVD players and minibars (stocked with some free items).

Superior Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$194* Per night/room Jul 4 - Jul 5

Junior Suite

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Duplex, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Suite

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Urban ratings based on 2 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Urban

Family (2)
5 out of 5
Staff is outstanding. Fabulous accommodations. Both room 6 stars in every way possible. Incredible art.

Posted by on Aug 6, 2019

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Comment from Hotel Management

Aug 7, 2019 by Antonio Martín, Deputy Manager

Dear Guest, Thanks for commenting so positively on your time at Urban, Madrid. We are delighted that you had a pleasant experience during your stay with us and appreciate your kind feedback. We hope to welcome you again. All the best. Antonio Martín, Deputy Manager

3 out of 5
The woman who checked us in was great and helpful but the problems that followed were not worth the stay. Cleaning Staff entered our room 2x without permission / the do not disturb sign was hanging. Manager we spoke with to complain said he would look into it and offered us a free bottle of sparking wine (which was supposedly on its way but never arrived to our room) and a room upgrade. It was our last night and not worth the trouble of switching rooms. We never found out the result of the issue the manager we spoke with.

Posted by on Apr 20, 2019

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Comment from Hotel Management

Apr 30, 2019 by Antonio Martín, Deputy Manager

Dear Guest, Thank you for reviewing your stay at Urban Hotel in Madrid. We are sorry about your disappointment regarding your stay in our hotel. Your remarks have been duly noted. Please accept our apologies for the poor services you received. This level of service is certainly not acceptable and will be addressed with the concerned party We are currently investigating this matter. Our guests' reviews are useful to evaluate our services in order to undertake the necessary improvements. Despite this, I hope to have the pleasure of welcoming you back in future for a better stay. Kind Regards Antonio Martín, Deputy Manager

Property Features

Urban offers its guests a fitness center and a seasonal outdoor pool. There are 3 restaurants on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. A business center, a meeting room, and limo/town car service are available. Event space at this hotel measures 3240 square feet (301 square meters). A rooftop terrace, tour/ticket assistance, and multilingual staff are also featured at the luxury Urban. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available.

  • 1 building
  • 96 guestrooms or units
  • 6 levels
  • 3 dining venues
  • 3240 sq ft of conference space
  • 301 sq m of conference space
  • Built in 2005
  • Bar by the pool
  • Bar or lounge
  • Childcare (surcharge)
  • Terrace on the roof
  • Poolside lounge chairs
  • Business facilities
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Adolfo Suarez Madrid-Barajas Airport (MAD) (15.9 km / 9.9 mi)
  • Train station: Madrid Recoletos Station (1.2 km / 0.8 mi)
  • Metro station: Sevilla Station (0.3 km / 0.2 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Urban offers 96 accommodations with DVD players and minibars (stocked with some free items). Beds feature premium bedding. LCD televisions come with satellite channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include laptop-compatible safes and espresso makers. Irons/ironing boards and hair dryers can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Stocked minibar (select free items)
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • DVD player
  • Espresso maker
  • Coffee maker
  • Luxury bedding
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Hair dryer available
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 7:30 AM to 10:30 AM and on weekends from 7:30 AM to 11:00 AM.

CEBO - This restaurant specializes in Mediterranean cuisine and serves lunch and dinner.

Glass Mar - This tapas bar specializes in Mediterranean cuisine. Open select days.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: EUR 33 per pet, per night
  • Weight limit: 33 lbs
  • Food and water bowls are available

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows regional sanitization guidelines Safe Tourism Certified (Spain)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 26 per person (approximately)
  • Airport shuttle fee: EUR 90 per vehicle (one-way)
  • Self parking fee: EUR 27.50 per day
  • Pet fee: EUR 33 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Urban Hotel
  • Urban Hotel Madrid
  • Urban Madrid
  • Madrid Urban Hotel
  • Hotel Urban Madrid
  • Urban Hotel
  • Urban Madrid
  • Urban Hotel Madrid

You should know

  • Onsite cash transactions can't exceed EUR 2500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Urban offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • The seasonal pool will open in June and close in September.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.